This is a vent. So I’m a ssv at my store and I was on the break in the back(With no headset). When I came back onto the floor I over heard the tail end of my DTO partner taking an order. He seemed to be a little confused about something the lady was saying but another partner went over to help out and I thought things were sorted. Well I went to put a headset on and help with food when the lady(still at the box) asks if what she order was a “hot chocolate with the pumpkin powder.” Seeing as my DTO partner was dealing with someone at the window, I hopped on the speaker to help her out. I said yes what you order was the hot chocolate with the pumpkin topping but she said that she wanted a “hot chocolate but with the pumpkin” So I asked her if what she wanted was a pumpkin steamer. She said “No I want a pumpkin hot chocolate” I then asked her if she wanted the drink made like the PSL but without the espresso and again she said no. This went on with my asking different clarifying questions until she just drove off! What do y’all think she was trying to order? I asked questions about wether she wanted mocha or pumpkin or both. She said she didn’t want coffee but she wanted it how it “normally came” so I don’t know 😩. The car behind her even came up to the window after she left and was asking about what the lady wanted.

Edit: Just to clarify after getting some comments about it. I did ask her if she wanted the hot chocolate with pumpkin sauce added to it. I even asked her if she wanted “chocolate” and pumpkin together but she said no to both.