Starbucks Baristas: The daily grind
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some partners can be so mean (self.starbucksbaristas)
submitted by diphenhydranautical
nothing specifically even prompted this but like… i know customers can be really stupid sometimes. especially here. but starbucks has somewhat of a complicated menu especially to people who don’t know anything about coffee. the “full” menu isn’t even really advertised which was always so confusing to me. i knew next to nothing about coffee before i started here and it took me a while to really understand the menu. for someone who never comes to starbucks, it can be hard! i just wish partners had a little more patience with people who don’t know what they’re ordering. most of the time, if you just kindly explain it to them, they’re like “oh! okay!” and move on! idk. it just bothers me.
⭐️this does not apply to the people who do not know what they’re ordering and then yell at us and call *us* stupid when we explain it to them⭐️
⭐️this does not apply to the people who do not know what they’re ordering and then yell at us and call *us* stupid when we explain it to them⭐️
ghosts4sale 34 points 9m ago
100%.
We were out of iced coffee once and the amount of people that didn’t realize iced coffee is different from having your espresso drinks iced. Totally different.
We were out of iced coffee once and the amount of people that didn’t realize iced coffee is different from having your espresso drinks iced. Totally different.
Normal_Human_4567 8 points 9m ago
Going the other way- the US has a drink literally called "iced coffee" as I understand it? My store in the UK does not, and the amount of frustration that causes!
I understand if they don't realise we don't have it, but if I'm saying "we don't have the iced coffee here but we can do any of the espresso drinks iced, or give you a cold brew?" and they reply "iced coffee!!" I want to SCREAM
I understand if they don't realise we don't have it, but if I'm saying "we don't have the iced coffee here but we can do any of the espresso drinks iced, or give you a cold brew?" and they reply "iced coffee!!" I want to SCREAM
ghosts4sale 3 points 9m ago
Exactly what i was saying over and over. Could not compute.
diphenhydranautical [OP] 1 points 8m ago
yeah before i worked at starbucks, i didn’t know the difference, but i still was able to recognize that they were different beverages. i just didn’t know why
YslMarco 7 points 9m ago
Fuck customers 🤷🏽♂️ except the cool ones that tip
No_Flower_7305 5 points 9m ago
I think the problem is that if the customer doesn't get what the want, they become upset. Even when we provide solutions, its not exactly what they want. This isn't all customers, but it is the majority. For example I had a mobile customer come in and her drink was a soy latte extra foam. She came in late though, so her extra foam settled and the cup was not full. I told her I could remake it for her and she straight refused and walked out angrily. I was 100% ready to stop making drinks and, "make the moment right", but I guess she wanted something to be angry about that day. We shouldn't be rude, but we also shouldn't be pushovers. Talking over the customer to explain the differences may seem rude, but I found that if I don't, the customer just talks over me and becomes very angry, leaves, or makes a scene. The tone in your voice can make all the difference in this situation, sounding bubbly but being assertive is key.
wok3less 2 points 9m ago
this! i only knew how to get a pink drink and a chocolate croissant lol. offer alternatives, explain how theyre different, most of the time customers are cool with it
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