Tbh if they legit do the math with the ounces , a Trenta is 1 ounce under two grandes and 5 ounces under three talls (not including ice). It’s really not a lot ,So the customers like that lady are just wasting ice and plastic to make it look like it’s “full” which is something they complain about Starbucks doing all the time.

I’d do the same thing if I was in your shoes. You win more with honey than vinegar and from your story , this lady tried to give you poison which to me does not fly. 💅

I agree in this situation but I personally do order light or no ice in my drinks sometimes when I am getting multiple. I will put one in the fridge for later and I don’t want the ice watering it down. I’ll add my own ice when I go to drink it.

I do no ice to drink it the following day after adding my own. I don't ask for a cup of ice to "extend" my drink or "get more". What are these people -_-

Lol idk why people do that. Saying no ice is not guna give u enough for few extra drinks. It allows for an couple gulps of the sugar liquid but to them, its mOrE dRiNk when they put it in ice in separate cups because it expands it and makes it look like u get more extra liquid lol if u wana split it between a few people, then go get ur ice from the store or do it at ur house. Like ur already getting extra liquid for free because of no ice and now u want me to prepare 4 cups of ice for u? Nope. Theres random cup size shortages going on in my area and i would not be allowed to do that for her. People keep asking for venti and trenta cups of ice and ice waters but at my store for now, we are told that we should only give customers tall ice or ice waters but that if they complain, the biggest we can do is a grande (not a policy i dont think...its just at my store for now til the shortages stop happening on random cup sizes that we sometimes run low on)

Perfect response