Starbucks Baristas: The daily grind
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Peak Shift Differential ()
submitted by [deleted]
[deleted]
NerdyGuyBrowsing 26 points 9m ago
Absolutely not. The AM/PM divide is already bad enough. Sure mornings are busier, but PM isn't exactly just sitting around doing nothing. Only time I could see anything like this making sense is giving a bonus for anyone who works clean play
mrcupcake18 1 points 9m ago
I agree and my god yes the divide is so annoying! AM blames PM for things not being done and vice versa and lots of he said she said and it’s just annoying. But yes I do agree about the clean play. I’ve never done one myself but from what I’ve been told they definitely deserve a differential 😗
Cool-Condition-9736 19 points 9m ago
Slippery slope there. Do those partners not clean and prep to ensure a smooth AM shift? Some people have availability issues and assuming they can’t handle or don’t “do as much work” is a dangerous mindset that can negatively impact an entire store.
bottlehalffull -5 points 9m ago
Yes, however we also clean and prep for a smooth PM shift while making 90% of store sales for the week.
thefoolwitch 6 points 9m ago
Sure, but the cleaning you do and the cleaning done during the evening/close is different. It may be slow in the evening until a gaggle of 10 kids comes in, orders two fraps each, and someone is solo-barring that and drive-thru while someone else dismantles everything they’re using so they can go clean it…
bottlehalffull -5 points 9m ago
Dismantling and cleaning should be done after doors are locked, no? We do breakdown at 4am when the store is open and we are in a tourist area with early traffic.
thefoolwitch 1 points 9m ago
…Have you ever closed before?
dazedandconfusedhere 1 points 9m ago
You have 30 minutes after the doors are locked to clean everything - you have to preclose as much as you can or you won’t have enough time
Cool-Condition-9736 2 points 9m ago
If the divide is that awful then maybe your store should reduce hours to avoid so much wasted labor. But the labor is split based on transactions. This is atypical from most other stores and would set a bad precedent for most partners.
bottlehalffull -1 points 9m ago
That's not at the stores discretion.
Cool-Condition-9736 1 points 9m ago
Neither is paying people based on day part.
dazedandconfusedhere 12 points 9m ago
Have you worked PMs?
I do opens, closes, and mids. All of them are difficult in their own way, they’re just different due to business needs.
During a properly staffed peak I do one job and that’s all I have to worry about - keeping that job moving and keeping that single station stocked and clean.
During a closing shift, one person might be doing literally everything - taking every cars order, making all of their drinks, taking their payment, and getting their food. So it may be fewer customers, but I’m doing 100% of the work for that customer versus say 25% of the work for that customer during peak.
If I’m not the person soloing the floor, then I’m doing everything I can to make sure the store is clean safe and ready for the morning. Dishes, running the remaining trash, scrubbing floors, cleaning the ovens, fifoing the milks, restocking product, making backups, cleaning the milk fridge, making toddies and kegs, all of those things you can’t do during 81 transaction half’s.
The work done during slow periods is SO SO important to making sure those busy periods run smoothly.
I do opens, closes, and mids. All of them are difficult in their own way, they’re just different due to business needs.
During a properly staffed peak I do one job and that’s all I have to worry about - keeping that job moving and keeping that single station stocked and clean.
During a closing shift, one person might be doing literally everything - taking every cars order, making all of their drinks, taking their payment, and getting their food. So it may be fewer customers, but I’m doing 100% of the work for that customer versus say 25% of the work for that customer during peak.
If I’m not the person soloing the floor, then I’m doing everything I can to make sure the store is clean safe and ready for the morning. Dishes, running the remaining trash, scrubbing floors, cleaning the ovens, fifoing the milks, restocking product, making backups, cleaning the milk fridge, making toddies and kegs, all of those things you can’t do during 81 transaction half’s.
The work done during slow periods is SO SO important to making sure those busy periods run smoothly.
bottlehalffull -3 points 9m ago
I think that's the difference, stores in my district are REQUIRED to do all of those cleaning and stocking tasks before night crew get there. We do that during 81 halfs and I'm never not doing at least 2 jobs. I worked PMs for 3 years. Plenty of companies offer shift Differential to encourage workers to take shifts/days that require more work, it's just not common in retail yet.
dazedandconfusedhere 4 points 9m ago
Shift differentials in other industries are not generally for ones that “require more work”, it’s for less desirable shifts like weekends, evenings, and overnights, because people generally prefer day shifts
My point still stands though - you may get more customers, but the staffing guidelines that SMs follow account for that. I don’t know the exact values but it’s something like you should have one person on shift for every 7-10 customers expected, so an 81 half would be given 8-9 partners while a 20 customer half would have 2-3 partners
If your store is regularly having 3 customer half’s then your hours probably should be adjusted, many stores adjusted hours about a month or two ago for this reason
And also even if you’re doing those tasks earlier in the day, they generally need to be done again by the end of the night. I flip flop between opens and closes and definitely wouldn’t say peaks have it harder - just different challenges.
My point still stands though - you may get more customers, but the staffing guidelines that SMs follow account for that. I don’t know the exact values but it’s something like you should have one person on shift for every 7-10 customers expected, so an 81 half would be given 8-9 partners while a 20 customer half would have 2-3 partners
If your store is regularly having 3 customer half’s then your hours probably should be adjusted, many stores adjusted hours about a month or two ago for this reason
And also even if you’re doing those tasks earlier in the day, they generally need to be done again by the end of the night. I flip flop between opens and closes and definitely wouldn’t say peaks have it harder - just different challenges.
bottlehalffull 1 points 9m ago
I would argue that making 100ish + 50ish food items drinks every 30 mins for hours at a time makes it a less desirable shift.
We've never been alloted enough hours to cover more than 7 people in the am, and our stores hours were adjusted to close 30 mins earlier, which did nothing. Not all districts run efficiently and it's hilarious when people assume that all stores run how theirs does. The morning crews in my area are suffering, something has to give.
We've never been alloted enough hours to cover more than 7 people in the am, and our stores hours were adjusted to close 30 mins earlier, which did nothing. Not all districts run efficiently and it's hilarious when people assume that all stores run how theirs does. The morning crews in my area are suffering, something has to give.
dazedandconfusedhere 1 points 9m ago
There’s the problem - sounds like your SM isn’t necessarily allotting labor appropriately.
That doesn’t mean peak should be paid more, it means your SM needs to do their job better
That doesn’t mean peak should be paid more, it means your SM needs to do their job better
littlegurly 2 points 9m ago
What cleaning tasks are you talking about? just basic cleanliness like wiping crap down and cleaning a couple cubes or legitimately taking apart bars and cleaning every inch of the store? Let me guess you think clean play is stupid too? That they should get payed 50% less them the people that work peak?
bottlehalffull 1 points 9m ago
Legitimately taking apart bars, pumps, cleaning out fridges, stocking, making whips, cleaning ovens, making kegs and cold brew, 18hour pull, sweeping, glass is all done in the morning here.
Clean play isn't stupid at all, I do them at my store.
Why are you so hostile? Are you ok?
Clean play isn't stupid at all, I do them at my store.
Why are you so hostile? Are you ok?
littlegurly 2 points 9m ago
Because I’ve done everything, making whips is normal at any time of the day, sweeping should be done 2 or 3 times a day, making Kegs is normal for whenever they run out, 18 hour pull is a morning thing. Have you ever seen the 3 hour pull? Stoking is an all day thing. And I don’t know why y’all clean the bars during morning and during your peak, that’s just stupid. I don’t understand why y’all do that. And sorry for being hostile, it’s just how I get my point across
neilgreenbreen 12 points 9m ago
This is incredibly fucking stupid
bottlehalffull -6 points 9m ago
Are you a night crew member?
neilgreenbreen 4 points 9m ago
I open 3 days a week and flex shifts the other 2 days. This is a fucking stupid idea.
PercyGabriel1129 8 points 9m ago
The only problem that I have with this is that while, yes, nighttime is slower and overall more relaxed most of the time, they are doing so much more cleaning and tasks. They may not being the same stuff when it comes to early morning, but if they are cleaning the way they are supposed to everyday, then they are definitely doing a decent amount of work. Sincerely, a SSV who had a lot of hatred for closers before I became one and saw how much work they had to do to close properly.
bottlehalffull -1 points 9m ago
Perhaps that's true of many stores, but certainly not the case in my district & others. Openers are expected to do breakdown plus an incredible amount of cleaning and stocking before shift change at noon, while helping customers.
bottlehalffull 1 points 9m ago
Not all stores have drive throughs. Our cafe store made on average $200 past 2pm last week and they are open until 8. I just got off a 9 hour am shift and we made $6k.
kittykattt3 7 points 9m ago
hell no. Not all stores have slow evening/nights. It wouldn’t be fair, I think.
bottlehalffull -3 points 9m ago
If peak was at night, like our neighboring store, they would get it. Perhaps a transaction based incentive?
wok3less 3 points 9m ago
this is crazy to me. peak vs nights is a completely different job. it may be slower at nights but we LITERALLY take apart the entire store and put it back together clean. the divide is bad enough, people quit more consistently at night (shifts and baristas) because they dont feel recognized for their workload. this would only worsen that
wok3less 1 points 9m ago
i say this as someone who has worked nights and peaks both for good chunks of time. during peak youre doing one job at a faster pace, during nights youre doing 3 at once.
[deleted] [OP] 2 points 9m ago
[deleted]
[deleted] [OP] 1 points 9m ago
[deleted]
CBukowski808 1 points 9m ago
Should do it for the AM and PM peaks. Great incentive to do well for all day parts and may actually encourage partners to show up to their shifts.
My issue with the AM only incentive is that now everyone will only want to work the AM. Why would I want to work at night at all if the AM gets a bonus for going through their peak? What about the after school rush on weekdays?
My issue with the AM only incentive is that now everyone will only want to work the AM. Why would I want to work at night at all if the AM gets a bonus for going through their peak? What about the after school rush on weekdays?
bottlehalffull -4 points 9m ago
Chill environment? Not as busy? Not having to wake up at 2am?
CBukowski808 1 points 9m ago
I mean I’m sure that’s certainly your stores experience at night, but not at all stores have a chill environment at night. There are stores where it stays busy through closing. That’s why a lot of stores have varying hours.
What about closers that don’t go to bed until 1-2 AM? There are stores that don’t close until 11 PM. Idk about you, but when I get home from a closing shift I don’t always just automatically fall asleep.
Look I’m exclusively an opener these days but I don’t believe in giving a bonus to one day part just because they’re busier. Your stores environment isn’t indicative of how all stores are. I certainly wouldn’t say that a closing shift at a store in Danville, VA is the same as one at a store in downtown L.A.. Give it to all or don’t give it at all.
End the divide between morning and night.
What about closers that don’t go to bed until 1-2 AM? There are stores that don’t close until 11 PM. Idk about you, but when I get home from a closing shift I don’t always just automatically fall asleep.
Look I’m exclusively an opener these days but I don’t believe in giving a bonus to one day part just because they’re busier. Your stores environment isn’t indicative of how all stores are. I certainly wouldn’t say that a closing shift at a store in Danville, VA is the same as one at a store in downtown L.A.. Give it to all or don’t give it at all.
End the divide between morning and night.
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