scr1ett 16 points 9m ago
i just put a sleeve over it so it shades over the phone more 😭
rbtwrkshp 11 points 9m ago
I always just scan the bar code on the back of the base, I think it resets it or something
Babeyy_Olivia 5 points 9m ago
Unscrew the bottom of the gun and take the battery out for about 20 seconds, put it back in and it should work.
silentflower8 2 points 9m ago
it’s supposed to have a rubber cover that does what some of these comments are describing :) see if your manager can order it
jjd_yo 2 points 9m ago
Put the hat on it! If you stuck a sleeve on the end it gives you almost the perfect distance to scan a phone + some shade!
If that doesn’t work, good luck. My record is trying to scan for two minutes because the customer was just as amused
Coffee-Bae 1 points 9m ago
These are all great fixes and all, but have a shift put in a ticket for it, there should be some troubleshooting that it will lead them through