I was hired as a ssv without any sbux experience. I was very clear in my interview about wanting a supportive team and resources to be able to run shifts. They assured me they would make sure the store feels supported and they would do their best to make my experience welcoming and friendly. They lied almost immediately.

My sm waited months to get my supervisor training, then tried to schedule me 3 days of training and gave me my keys to run the floors alone. I advocated for myself to get more training and ended up getting what I needed to run shifts but my sm was upset that I asked for more help before being thrown into my own shifts.

My window times are 42-47 secs but my sm keeps pushing us to run 37-40 sec window times. If we don’t meet their expectations, they yell until their face turns red. They don’t even know the standards they attempt to uphold half the time which confuses my partners and makes it hard for me to coach.

My team has no morale, are exhausted from working so many hours and constantly being screamed at by our sm. the delivery issues haven’t slowed and continue to get worse to the point I get full on yelled at by customers so often I’m numb to it.

My sm continues to schedule me closing (8:30, 9, or 10:30 ending) to opening (4:30 or 5) without regards to me. I have open availability but when I realized they did not care about my sleep schedule I attempted to change it where I only had availability until 7p and he denied it. I never run closing shifts because we have 3 other supervisors who close, I’m only coded as coverage on the nights I do work. We also have plenty of closers but not enough openers and he has never asked them about opening their availability.

I feel abused, exhausted, and wore out. I started this job with the high hope of turning it into a career and becoming an asm and eventually sm. I can’t do this anymore. I work so hard my body is in pain. one of my regulars watched my sm scream at another ssv and I, and they told me to leave and not look back at toxic environments like this. He even said he wasn’t coming back to our location because of the abuse he witnessed.

I immediately applied and got an interview within an hour at a medical office. It sounds so peaceful, that even though I will miss the free coffee and other perks, and they pay decreases, im excited to get the hell out. I’ll probably delete this later but it felt nice to get out.