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Starbucks Baristas: The daily grind

Full History - 2022 - 10 - 13 - ID#y2wm6w
49
How were you trained to steam milk at your starbucks? (self.starbucksbaristas)
submitted by Icky138
idiotmlem 160 points 9m ago
Angle the pitcher until you hear the "tearing paper" noise, and your foam should look like wet paint in the pitcher when you're done.
Icky138 [OP] 34 points 9m ago
we have had bare minimum training here, and the managers have all told us something different, and none of them match how i was taught in other coffee shops. .. they are shooting the wand all the way down and sometimes leaving it sit on the ledge and doing something else. a shift manager was annoyed i put my milk pitchers in the fridge. our store is a shit show though.
MysticsWonTheFinals 49 points 9m ago
>a shift manager was annoyed i put my milk pitchers in the fridge

Ah, what’s a little salmonella between friends
Icky138 [OP] 29 points 9m ago
most coffee shops keep their pitchers in the little fridges. it aids in stretch time for the milk. if you work in a place where the milk actually has to be good, and you’re making latte art… you keep your pitchers in the fridges to stay cold.
MysticsWonTheFinals 24 points 9m ago
Oh, lol, I thought they were telling you to keep the actual milk out

That’s actually really cool and I’m sorry that shift doesn’t want you to do it
verdeuce 4 points 9m ago
I can hear what you’re describing in this comment and I’m cringing
CamdenF 3 points 9m ago
You can find the “Milk Steaming Routine” in “Store Resources” on the iPads.
Icky138 [OP] 2 points 9m ago
i’m just starting to learn how much the ipads have on them. eventually they told us we could look up the drink recipes on them… yesterday i saw that’s where starbucks playlists are and we controlled them. fml.
CamdenF 1 points 9m ago
If you want a video demo…

Store Resources > Training and Development > Swipe all the way to the end to “Videos and Simulations” > Milk Steaming routine
Broad-Flounder-4971 24 points 9m ago
I wasn’t trained at sbux as I had been a barista before. I was most confused that the steam wands had temperature adjusted shut off as i was used to manual ones that relied on you to hear the right pitch for temperature.
Icky138 [OP] 16 points 9m ago
I learned on manual ones as well… when they first trained on those we used a thermometer until we knew what the sounds were supposed to be at what points and then it was all by ear. I also learned to make expresso on a lever tamp machine .. and all we do is press a button at starbucks. No one i work with knows anything about any of that and the milk steaming is … i …. we get reports of people getting their coffee and there being nothing in the top half of the cup when they got home because it was all huge foam bubbles. 😂
Broad-Flounder-4971 4 points 9m ago
I sometimes miss the whole ordeal of manual espresso but I can’t imagine peak with it lmao. I would die.
Icky138 [OP] 1 points 9m ago
the one i learned on was an enormous awesome antique one and you had to use your WHOLE body to pull it down. i would certainly die.
Broad-Flounder-4971 1 points 9m ago
Mine was ancient as fuck and I also had to whole my whole coffussy to tamp that sucker. And we timed shots daily to see if we were making them ok and had to adjust grind or tamp if needed. I worked alone and had lots of time to practice and experiment and I loved it so much. The buck is very different, but I can’t say I would trade back because having a team to goof around with is pretty invaluable for me lol. But I do miss having control over shots. If I pull gross shots at sbux I have literally 0 way of improving them.
Beautiful-Director 23 points 9m ago
You aerate the milk for 3-5 seconds or else you’ll end up with too much foam. You have to angle the steaming pitcher a certain way on the manstreta 2 for it too make the correct sound
derrussian 36 points 9m ago
Actually it's 1-3 seconds for a latte, and 6-8 for a cappuccino. Unless something changed which is entirely possible considering everything they like to throw at us
Beautiful-Director 7 points 9m ago
No you’re probably right, it just takes me a couple second to hit the right angle lol Although for a cap, I was taught to foam it the entire time not the 6-8 seconds.
dazedandconfusedhere 13 points 9m ago
You shouldn’t be aerating it the entire time, it negatively affects the flavor of the milk and quality of the foam. You don’t want to aerate after 100 degrees F :)
Icky138 [OP] 6 points 9m ago
it’s hard to get that angle because of the weird thick ass wand they use. it’s not as difficult when it’s the normal ones.. you can rest it in the pour notch. can’t do that with these ones.
Alternative_Exam3723 9 points 9m ago
I took me forever to get the angle right🙄😂 every other place I’ve worked I never had that issue😂
Beautiful-Director 3 points 9m ago
Literally the angle is the trickiest part 😂
Alternative_Exam3723 3 points 9m ago
I have one coworker who refuses to Angle it. I want to scream EVERY TIME just like the steaming wand does 😂
Socko-The-Sock 1 points 9m ago
lol right I was trained on an M2 and just as I got the hang of it I went to the store at worked at and boom gotta relearn on the M1
Alternative_Exam3723 1 points 9m ago
The store I want to move to has an M1 and it’s making me rethink it😂
dazedandconfusedhere 19 points 9m ago
The milk steaming routine is: pour your milk to the appropriate line &put it back in the fridge; fully submerge the steam wand and begin steaming, then pull the pitcher down until you hear the paper tearing sound. Aerate 1-3s for a latte and most beverages, 6-8s for cappuccino (don’t aerate above 100degF); fully submerge the steam wand and set the pitcher down so that a whirlpool is created, and let the auto steam finish; remove the pitcher and sanitize your steam wand, blasting steam through it for two seconds; then groom your milk before pouring into the beverage
Kmsss 2 points 9m ago
I honestly have never been able to get the whirlpool effect at Starbucks. Only other real coffee shops. 😔
JammyMochi 2 points 9m ago
I learned from a store manager who worked there for 9 years and he was literally the only one I’d heard the 1-3 6-8 rule from
_lanalana_ 19 points 9m ago
My trainer did one to show me, then i did a few, then she had me steam all the different alt milks and heavy cream and everything
Angelalmanzar21 10 points 9m ago
they only taught me how to steam 2% i wished i practiced with all the milks bc i never get the timing right for them😭 always too foamy or not foamy
Torirock10 5 points 9m ago
yess i also struggled with heavy cream and almond milk being super loud when steaming
_lanalana_ 4 points 9m ago
I got very lucky with my training, my manager hand wrote me in for extra training shifts outside of the alloted time corporate gives you so we had like 2 full weeks to practice things like that!
SmittyComic 18 points 9m ago
Standards were SUPER gross in the late 90s


we steamed huge 1liter pitchers, each labeled with what type of milk it was. Whole was standard till mid 2000s

First gross part was we didn't make milk for each drink - we batch steamed these immense amounts of milk constantly.

la marzocoo machines had a turn crank. You'd have to "blow-out" the wand if it sat so it didn't shoot hot water into the milk. Then you'd put the steam wand to the bottom of the huge bucket of milk. Turn the crank all the way to full blast and somewhat slowly bring the wand tip to the surface of the milk to get the ripping sounds. We didn't so much have an "amount" of time to foam, we'd have how high the milk came up on the pitcher, so it didn't overflow. You could tell someone didn't foam the milk enough if it "screamed" too long. Like how it sounds when you steam heavy cream... but it was bass filled scream since it was SUCH a large amount of milk.


we'd steam the milk watching the thermometer till it got to 160 but under 170 and then turn it off. The temp would then slowly rise another 5 to 10 degrees. If you let it run for too long it'd burn the milk and make it taste/smell like burnt pudding. If it was getting close you could slowly close the crank down till it turned off or spun the crank so it shut off fast.


And then we'd wipe the steam wand off with a damp white towel that sat in a little plate - didn't have sanitizer. We got in white towels and blue towels. White was for ONLY using on the steamwands, and the blue were for everywhere else.


we'd then let that huge thing of milk SIT there and use the milk as it came across. Lattes were made by pouring the milk up less 1/2 inch, and taking a spoonful of foam to dollop on the top. Cappuccinos were hardly ever made correctly. We'd just fill the milk half-way (to the sirens eyes) and then scoop foam on top. The milk was OKAY to sit there till it dropped below 155. Then we could RESTEAM IT! Standard stated you could re-steam it only once - which is still gross. But some places would just keep steaming and steaming it over and over. ALSO, some would be like - "OH, the GIANT horse trough of milk isn't ENOUGH" let's add COLD fucking milk to the already steamed shit and STEAM it the hell back up!


you had to rinse the pitcher after you used all the milk, but sometimes you'd get a pitcher of milk that was burnt, and used over and over and not rinsed at all. It would be brown at the bottom, and you'd have to scrape the burnt milk off the bottom of the pitcher, It'd come off after a soak if it was really bad.


if you added milk to the soy pitcher, you'd have to clean the pitcher. same with anything but apple juice in the non-dairy.


When they switched over to smaller pitchers and make milk for each drink fresh, WHOLY CRAP, baristas where like: "what the hell we'll be here ALL-day making milk!" "no way we can make all the drinks with these!" and everyone learned the correct way to make a cappuccino making fresh FOAMED milk was really hard for some people They still just foamed milk and spooned the foam on top.


it was a big deal making the switch to even the first small pitchers. Some stores refused and would hold on to the "big pitchers" and DMs would have to tour stores to make sure NONE of them existed in the store.
Icky138 [OP] 4 points 9m ago
holy shitttt. wow.
SmittyComic 1 points 9m ago
right?
adorkablysporktastic 2 points 9m ago
Omg. I was a barista for a ... different company in Seattle in the late 90s and omg. I just had serious flashbacks of the twisty steam wand and wiping it down and blowing out the steam when done so there wasn't milk. We'd make cambros of mocha mix and it was a pain to get the weird chocolate sauce they used to mix with the milk. Then pouring it into pitchers. I was so thankful when they moved to the giant cans of chocolate sauce with a pump. We'd have steam pitchers of different milks on a back bar and just resteam them. Omg. The horrors. We always free poured though unlike Sbux scooping the foam. Omg. This brought back so many wild memories.
SmittyComic 1 points 9m ago
started writing and remembered the burnt milk bottom of the pitchers. wild.
BlueMuffins92 1 points 9m ago
Tell them about “million dollar mocha” next 😂
SmittyComic 1 points 9m ago
>“million dollar mocha”

never heard of it, what is it?
wok3less 14 points 9m ago
what everyone else said about the paper tearing and wet paint, but when i train i also really emphasize the grooming (tappin the bubbles out)
Icky138 [OP] 8 points 9m ago
not a single person i work with even does that. i was trying to see if starbucks how trained management to train baristas because i didn’t want to correct anyone if that was “the starbucks way”
wok3less 1 points 9m ago
every comment i see from u i become increasingly worried…transfer over babe im afraid. i know every store has slightly diff strengths and rules and stuff but this ones like in the training module like its part of the beverage routine
Icky138 [OP] 1 points 9m ago
i don’t haven’t a starbucks near me closer than an hour. 🫠 i’m already looking for another job, this has been horribly stressful. life is too short for that.
dazedandconfusedhere 1 points 9m ago
You can find all of the correct training documents on the iPads under store resources!
darkasdaylight 5 points 9m ago
it’s crazy to hear all this i was just trained to stick the wand in and set it on the little shelf until it auto shut off 😭 this is on a mastrena ii
dazedandconfusedhere 4 points 9m ago
No no nooo you have to aerate it - look up the milk steaming routine on the iPads!
computernoobe 3 points 9m ago
Put pipe in white then buble done
scoot_the_poet 3 points 9m ago
This is just a barista tip: if you want silkier foam, hold your pitcher at a ~45 degree angle while you aerate. This works best with whole milk but hey, what doesn’t?
Emergency--Yogurt 2 points 9m ago
During a lunch rush with a coworker yelling, "No! Not like that!!" 😂
Icky138 [OP] 1 points 9m ago
jesus i wish we had some oversight. i’m the only one who knows how to steam milk properly outside of the other girl with barista experience, but i’m a shitshow elsewhere.

i’ve never messed with food before and i’m having a hell of a time trying to unwrap it and get it in and out of the ovens with nothing but tongs. where are the gloves, this is crazy. i still don’t know what goes in what bag, and today was the first day we even had all
of them.
Starbucks-sm 1 points 9m ago
Originally, 3-5 sec for lattes, then later 1-3 sec for lattes, always 5-8 for caps, and after I was fired for "showing frustration at work by banging pitchers on the counter" I went to work for a license store and two months later they introduced milk grooming. 🙄😂

I teach people with notfat milk and three tall iced cups so they can see what's happening as it settles.
Lumpy-Ad-3170 1 points 9m ago
5 seconds aeration for lattes, 8-10 for cappuccinos. Comes out pretty well for me.
Height_Careful 1 points 9m ago
I wasnt even taught </3
W0lf_2020 1 points 9m ago
Pull it down until you hear the paper tearing sound then aerate for 1-3 seconds for a latte and 3-5 (or 6-8 can’t remember) for a cappuccino. You don’t want it extremely bubbly but the smooth foam
Vistril69 1 points 9m ago
Align steaming wand into pouring dip on pitcher; Pull down lever, but do not touch bottom of pitcher. Pull down pitcher until tearing paper and hold it in this position for 3-5 seconds (6-8 for cappuccino. Put pitcher back on mastrena drip tray and let milk steam to appropriate temperature. Tap pitcher on counter firmly and swirl it around a bit until all bubbles are gone. Pour into espresso in swirling motion and finish off with a sexy rosetta. :)
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