We once had a lady come in for a mobile order and complain that her “hot drink” was now cold. We checked the sticker and it was made an hour before the lady came in.

234 here. I’ve definitely seen it happen and also had a regular lady come in, about 70-80 years old. Regular latè 2 raw sugar, cool. 216 degrees..I tried 210 which was the max I think and she came right back around saying it wasn’t hot. Made it up to 216 and she takes a sip?..Perfectly fine and walks away happy

From that day on, she was known as the granny devil/demon

I remember I had a customer come through DTO who was super rude to our green bean who was learning DTO and when he ordered extra hot I just held the steaming handle up until he showed up to the window. I think the drink was like 210 or something along the lines