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Starbucks Baristas: The daily grind

Full History - 2022 - 10 - 13 - ID#y33zp3
14
368* struggling (self.starbucksbaristas)
submitted by aubreyb00bs
Hi, everyone!


I've been working for the bucks for only a month and a half now. It feels like a lot longer, as I'm growing really strong fairly quickly- I'm often on Drive Bar or DT. I've opened and closed and slowly I know I'm becoming fairly decent at my job, which is great.
I used to work front desk in multiple hotels for a singular managerial company. I did that for 5 years and was up for promotions, but I declined to focus on school. To continue to focus on school, I decided to switch my job over to Starbucks when they offered me the job. Shorter shifts, better pay, some really great benefits (ASU primarily).


However, I've hit a wall of some sort and am just struggling. I purchased $80 shoes to help my feet from hurting so much- which has helped slightly, but I am still severely struggling now. I go home either in so much pain or so tired, I've been doing nothing but napping. My days off are split throughout the week, so I honestly can't devote any time to housework. Most of all, a lot of the times I just feel so alienated and isolated during my shifts.


There's a few specific Shift Soups that I really get along with to the point that I adore them, honestly. There's others that I'm not super close with, which is fine. The same goes with co-workers. There's one in specific that I don't really get along with, but that's neither of our faults and more so just a difference of personality and that's how life is sometimes. There's only a few that I think I genuinely get along with or at the least just know. The others have formed their own cliques entirely, are already "besties" with a lot of others, and I just feel there. I know I'm not going to work to make friends. Despite that, the entirety of my shifts I feel as though I'm putting on a façade. I'm trying to be overly bubbly and cheerful at all times to get people to like me- relentlessly eager and just a "joy" to be around, which isn't reflective of my personality at all. Honestly it makes me feel stupid. In actuality, I'm really quiet and reserved unless with close friends that I can be stupid with. I don't speak so fucking high-pitched.


I feel so stupid here. I'm coming from somewhere that I know the ins and outs of like the back of my hand. I knew multiple different PMS systems in these hotels- people came to me for help, and I could handle every situation perfectly. I did my shift tasks amazingly and made numerous training booklets and trained many, many people. Even when I first started, just the fact that I was decent with a computer made me genuinely just do well. I read people like no issue, which is why I was put on the 3-11pm shifts which is the most important shift for guest connections. I knew exactly the type of interaction with the front desk clerk these people wanted, and replicated it with ease. I got so many survey mentions and $25 bonuses as a result. I learned basics for bartending to help out at the hotel's bar and got my TIPS certification to do that. I was asked for by many managers in different hotels to help out their property. I know this all sounds cocky to say, but after 5 years, I'd done a good job. I was genuinely me when in the presence of co-workers and even managers and they still liked me. I just feel so unbelievably dumb at Starbucks. I know that's because I am new, but it's frustrating regardless and is so severe an ego-hit that I, as arrogant and stupid as it is, can't handle it. I feel like everyone I work with thinks I am dumb as a result of the high-pitched bubbly persona I put on to fit in, and my general lack of job know-how due to inexperience.


On top of that, I'm due for ear surgery next week and will be out as a result. I'm also getting new hearing aids and will have them on both ears. I struggle immensely with my hearing in this new environment. My SM is unbelievably sweet and understanding- she's looking into things to help with my job. She wants to get me an ASL apron. She's talked to the SSV's to make sure they understand this additional struggle, and I try to let my coworkers know. I can't expect them to not get frustrated with me about it when it's something that frustrates me, too. And yet, with the headset over the only ear I can hear from, my right ear relying wholly on a hearing aid that is years old and no longer reflects accurately my audiogram tests, I just can't do it. Even without the headset, I find myself having to ask SSVs to repeat what they're asking me to do, or provide more clarification so that I have the context to understand what they're asking me when I didn't hear it fully, and it just further makes me feel dumb.


On top of that, this job is just difficult. It's become less of a physically demanding type thing as I get used to standing and reaching and using my hands for forever. It's super fun. But it is like hours of doing the same things over and over again. Being reminded to sequence when I know I am doing that. Customers peeking their head over the bar to ask me some unrelated question and I have to slide my headset down and ask them to repeat so that I can hear them, just to say "I'm sorry! I am only working on drive-through orders. Your drink is in a queue for the barista next to me, and she's getting them all out as fast as she can. Thank you!" Over and over and over and over again. Or it's drive though, and it's a relentless barrage of "Hi, thank you for choosing Starbucks! How are you today?" or "Hi! That's 6.10 for you. I love your hair!" or "Thanks for your patience! I can hear them shaking your drink now, so it will be right out :)" or when I am on MOP bar, it's an endless "I literally have to get to work. Like, I need my Venti Pink Drink now." and a horde of un-caffeinated fucks just STARING at me while I'm trying to make their drinks. I'm getting sick of the Frappuccino modifications. Two scoops of ice, double blended, four strawberry inclusions- to the point where I have to scoop it out of a pitcher with a spoon. I don't mind that THIS is the drink you've decided you've liked. I'm happy it'll fulfil your tastebuds. Yet, I want to kill you. Sorry.


Thanks for reading my rant. I'm considering going back to Front Desk. Something about Starbucks just hurts my mental health for some odd reason and I'm really struggling. I don't know why. I like it, but I also am really finding this difficult. Thank you.
coffee-and-chillll 10 points 9m ago
I’ve been with the company for 4 years, and I recently gave my 2 weeks notice. Like you, this job hurts my mental health. It’s simply *too much*: too many unrealistic job expectations, too many modifications on drinks, too many customers to deal with on top of 5 other tasks I’m supposed to be doing at once, too much going on around me, it’s all *too much*.

I’ve found that for me personally, this job was meant to be a temporary thing, not long term. I’ve found it to be incredibly unsustainable and draining, and I laugh at myself for ever thinking I could handle this job for my long term future or considering making it my career.

Making drinks is fun to me, but being cussed out by customers over a frap, pointed at and yelled at over how long the wait time is as we’re all running behind the counter, dealing with adult toddler customers whining all day, and never ever feeling fast enough for the expectations of this job, ruins any fun or enjoyment of the job for me. Even my nice regulars, they’re so damn few and far in between in my day that yes I’ll miss them, but the ridiculous customer behavior far outweighs the small positive interactions I experience in a day. I can’t even defend myself against jerk customers because the company will support its customers before they ever support an employee. Not a good feeling.

I joined when Starbucks had already changed so much from it’s early days, but I think they’ve really went in the wrong direction. Drive thrus for a coffee shop? Who in their right mind would think that’s a good idea? Someone who’s never had to work in one, that’s who. Unlimited modifications but expecting high customer connection scores (total bs number) and fast DT times doesn’t even begin to make any sense.

The company promotes “handcrafted beverages” yet has drive thrus where they expect insanely quick windows times…hey corporate? Handcrafted beverages and fast drive thrus don’t mix, just so ya know. That’s putting fast food expectations on what is claimed to be “handcrafted beverages”. Once again, doesn’t make sense.

Anyways, what I’m trying to say in all this is I think the company has really lost its way and is going downhill, which results in the same thing happening to the employee experience. I think there’s a few well managed stores out there, but sadly even management can’t save us from corporate.

If you can get out, I’d highly recommend it. I only have a few shifts left and it’s a wonderful feeling and a major relief that I wish for anyone who struggles as I have at this job. Don’t take it personally that you’re struggling, this job is totally unrealistic and ridiculous and nothing about it feels okay to me. If anything, I wish I would’ve left sooner rather than letting myself get comfortable with chaos of the job and getting into what feels like a toxic relationship with this job.

Wishing all the best for you, you’ve got this! ✨
fruit_enjoyer 7 points 9m ago
Literally all i do when im not at work is sleep, it’s so exhausting bro. Idk how people balance working here with school or relationships or other jobs. Probably adderall
aubreyb00bs [OP] 1 points 8m ago
Prolly cocaine even bro idek

It reminds me of when I was 15 and first did housekeeping. All I did when I got home was sleep. Down I went on the couch. My mom got very worried and wanted me to quit, but of course turning 16 and immediately getting my permit and then returning to my fellow friends at school and realizing the immediate difference between us was worth. Like woah, you all did nothing at all during your break? I have 3000 dollars right now 😭😭😭 whaaat the fuck?

But the perspective is good. After a month I no longer passed out on the couch after each shift, even though I had gotten to the point where I could clean 16 rooms during my 8 hour shift. This was before the standard was lowered to 10 per person state-wide (pssh housekeepers have it so easy nowadays) ((obligatory even 10 is hell))

Now I am old. Have bills. Pay money to put food in fridge. Must work, pay college and do college too. Do not want to be in shitty apartment anymore, and have stressed boyfriend also worried about finances. I continue onwards through the pain since I thought I’d be dead by now, but I’m not so I have to deal with that and create the life I want (which is computer job no social interaction pls thank u) and that means pain and suffering right now. But it is also immense growth, and a future me who is proud of herself. The perspective I have tells me that the sleepy times will pass, and my body will adjust.

I’m rooting for you. I somehow survive and I don’t do any drugs or medication. Sometimes I illegally dabble in the underage drinkies. However that is done at my computer desk playing my gamey games 🤷🏻‍♀️

Could be worse, definitely, but it still sucks. Take your time to sleep, but then let yourself be dragged to a grocery store at some point and just get yourself some comfort items. Find reasons to stay awake. Sometimes oversleeping through what little free time you have is detrimental, and makes things worse. You’re a G tho.
Only-Squirrel-1703 4 points 9m ago
I can tell you right now that you're definitely not the only one who feel this way, I'm sure 90% of us *fake it till we make it* when we deal with customers. At least i know I do every single day and I've been with the company for two Years and even that's not much compared to others. The point is, you have every right to feel frustrated, especially when it comes to customers. I get off work daily and I'm exhausted mentally and physically. But Starbucks also didn't used to be like before the whole tiktok thing made our Jobs ten times harder with drink modifications. Honestly, if you're struggling and there's another job opportunity out there for you that you know you'll enjoy more, just go for it. You don't owe Starbucks anything, the job really isn't worth it. even if the people are nice and sweet, I'm sure they'd want you to be happier too. Hope you feel better! The only reason i haven't quit is because I'm comfortable with where I'm at and I've been doing food/fast food for like 4 Years now so I'm used it. Just like how you were more comfortable doing front desk. You just gotta do what Makes you* feel happier and better mentally, everything else doesn't really matter all that much.
aubreyb00bs [OP] 2 points 8m ago
You’re right that it’s a fake it thing. I was accustomed to that thanks to hotels, but at least when someone was upset about something when they’re paying $200, I could level with them. Now, it’s $8 (yes, for a drink), but over that you’re being a dick? Can’t excuse that. I’ve had someone’s sink fall through in their room that they were paying $399 for, and they wanted to just have us “remove the hazards, it’s no biggie lol, we shower in the morning so we can just brush our teeth there”. Yet for $8 you’re gonna act this way? Curious. I’ve been screamed at for things that actually matter.

I’ve been a Starbucks fan for a while, so I’m aware of what it used to be, and I do miss what it used to be. Around the time that the vibe started changing is when I rotated to a hotel that had a Starbucks and learned a lot there. We only had cold brew, drip, espresso, and iced coffee. Had a lot of frustrations as time changed for not being able to do anything tiktok related. We have no blender. We do not care for that. Do you want actual caffeine? Or do you want an ice cream? We do not have ice cream; we have coffee.

Prior to working here, I’ve never had a frap or a refresher. Now that I have, they’re very good, and I do like the take of “alternative caffeine”. Makes it inclusive! All caffeine is good. However, it is something else entirely. I wish Starbucks would lose the hipster, just a cool coffee shop vibe, and admit to itself what the customers all know- we’re a glorified caffeinated candy store to the point where people don’t even know we can do “just coffee”.
“You don’t have dark roast brewed? But you’re a coffee shop?!”
…No. Me make milkshake.

Genuinely I am getting accustomed to it all, as is my body, and I’m feeling a lot better than I was when I wrote this rant. Thank you for reading and taking the time to reply!

I also shared the rant to my boyfriend, who helped remind me that while this is difficult, it’s a lot better than being Manager on Duty and the only person there as a 5 foot woman for a hotel with 100+ rooms. It’s a lot better than getting a phone call where you discover the dude on the other end is doing not so neat things with their hand. It’s a lot better than having to call a sherif to ensure you’re getting to your car safely after a very bizarre guest interaction that left you scared. It is a lot better than coworkers who bought you beer and weed at the little age of 16 with questionable intentions. It is significantly better than everything the job entails.

Now, I make drinks. Sometimes they’re nice coffee stuff. Sometimes they’re milkshakes. Sometimes they’re nice funny haha shake. Or I warm some packaged food. Sometimes I take silly little orders and play games where I try to say silly funny things over the mic. However, I am not scared. If something happens my managers check on me afterwards and report it. I have a team of people ensuring, at all times, that I am mostly shielded from anything they regard as above my pay grade. I may no longer be able to watch Netflix during slow shifts, but I do not fear my safety. Admittedly, I forgot how much that means to me. I will choose that, even if it may come with harder work and a less consistent schedule, and maybe not so friendly coworkers all the time, and probably some annoying guest interactions.
It is just coffee. Even if it’s a cream milkshake. It’s still just a drink, and I just make them sometimes, or I put them into the POS, or I make sure the fridges have enough stuff in them to make them sometimes. The biggest juicy drama is oooh, new transfer barista from big big store!! And not “yeah our exec was fired bc she had heroin in her desk drawer ;//“

Thanks!!
Solid_Scientist_1354 1 points 9m ago
Omg, what you feel is almost like mine. I work at Starbucks for about two months now and it’s just exhausted after every shift. I’m thinking putting my 2 week notice.
aubreyb00bs [OP] 1 points 8m ago
I’m sorry you’re feeling similarly.

I actually have slightly gotten better, somehow! Mostly thanks to having more staff, communicating with my manager, and taking some breaths.

The physicality gets easier. Saturdays get easier. The frustrating parts get easier. I’m loving my newest baristas, who are making things so much better. I was originally the newest barista when I finished training, all of the others had been there for forever it seemed. I discovered one was also new, but she definitely didn’t want to be perceived that way by me. My SSV’s are starting to warm up to me, and best of all things in terms of knowledge are starting to click.

This shit sucks at first. The confidence comes though and you feel better. I know it’s only been 4 days (lol) but idk, even that much makes a difference, so after only just 4 more days I’ll be even better.

One thing is for certain. I hate drive through window :)

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