i would’ve refused service after those comments

Imagine thinking steamed milk is only for girls

Love how they start the racism early lmao

Please refuse service next time. You absolutely do not have to tolerate verbal abuse from anyone while working and if your SM or shift don’t back you on it then atleast you’ll know where you truly stand in your store and can decide where you want to be from there. I’m sorry that happened to you.

Frothy milk. A classic feminizing drink. Prescribed to transfems as hormone replacement therapy. Frothy milk. Yes.

first of all, I admire how you handled this without losing it on them. second, as others have said, this is a situation in which you would have been totally within your rights to refuse service. the script I've used in the past for refusing service is "I'm sorry, but due to *insert behavior here*, which is in violation of our third place policy, I am unable to complete this transaction and will go grab my supervisor for you if you have any questions" and then grab your shift, explain what happened and that you're refusing service to this customer and why and ask them to help enforce it. as a shift, I regularly encourage my baristas to do this if they are ever treated in an aggressive manner. I will not tolerate someone treating my baristas like that and your shift leads shouldn't either ❤️

Yeah...I just smile and think about how the kid and mom would look really good in hot water

ngl if that happened to be anytime beyond the 3 month mark at me working at starbucks, I would have quit on the spot. "Sure!" I'd say before making my last drink and walking out lmao.

Yeeeaaaa, aint no minimum wage job worth being treated or spoken to like that worth it. I would not have made it and I would’ve told them to go somewhere else.

Some people should just be told to leave. They can fuck off to their house to make their tea.

the last time a customer called me stupid i stopped the transaction and told them to leave lol

“Here at Starbucks we practice gender neutrality , a drink that is milky and frothy is both for men and women, and even lizard people like yourself, and a London fog is enjoyed by both. Just like a pink drink or a cream frapp is enjoyed by all. Stop forcing the gender roles on ya boi and let him enjoy what he wants to enjoy. He will become a spectacular individual only when you don’t force your wants for masculinity on him. “

I said … <_< …. >_> … biiiiiiiiiish.

I’m so sorry this happened! I advise that you fill out a digital incident report form (dirf)on the iPad!

It’ll prompt you on when, explain the situation and it constitutes as yelling and racially motivated. They can be dismissed next time they even show their face

You know you have the right to refuse service right? That instance is the perfect example to exercise it. Next time, tell them you will not serve them, get your manager who will most likely back you up on this.

Sweet one I am so sorry. People are mean & I hate it when people are mean about simple things or gatekeep drinks based on “gender” and then yell at you for something you can’t control. Also I definitely would advise talking to your shift or manager about that situation because that’s not right ESPECIALLY the racism which is super unacceptable & they can note it down. I hope besides that the rest of your shift went well. As the go to customer service front/drive person I sadly understand the frustration and hurt from getting yelled at. You’re doing great just remember that! Sometimes kindness is the best weapon to fight back with lol.

“frothy milky girly thing”

literally how do these people exist

i cannot wrap my head around it

One lady a long time ago asked for a frap with extra whip, I asked her which one and after going back and forth for a bit she screamed “do you understand me do you speak English” (literally whiter than white btw) and that’s when my shift took over

You do not have to tolerate behavior like that. Refuse service and ask them to leave.

That’s messed up.”