Starbucks Baristas: The daily grind
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New partners (self.starbucksbaristas)
submitted by Shoddy-Trainer-8051
When has it been too long for “they’re still new” to no longer be an excuse? We have a partner that’s been with us for about two months now and still can barely handle register and refuses to do anything else and is completely unhelpful and useless but worst of all- he is BAD with customers and I don’t know if I should say something to my manager. Today he even gave me racist vibes as he has zero patience for anyone who English isn’t their first language and as an immigrant that PISSED me off.
embrell 33 points 8m ago
two months is still new tbh but thats no excuse to be rude, especially to someones whos first language isnt English. you should talk to a manager about it
kittykattt3 29 points 8m ago
I agree with comments above. I’d say I could confidently do my job all around at 4-5mos. It’s not their fault, it’s the fact that Starbucks and a lot of stores have shitty training
wok3less 24 points 8m ago
the starbucks standard for being fully trained and comfortable in every placement is three months, that being said, bring the language thing to a managers attention, and say youre also “not sure theyre progressing at a steady rate”. maybe recommend additional training. in the mean time, BOSS THIS DUDE AROUND. if hes being useless, give him a task. hand him something. move him somewhere
Shoddy-Trainer-8051 [OP] 2 points 8m ago
I do!! And that’s kind of been the problem- I’m the main barista who’s there every week day and mornings only so I took it onto myself to help him out especially since his trainer was on vacation shortly after training him but all he does is be rude to me and shit on me. He’s even lied to managers and be like “no that’s what I did” and it’s like bitch- I wouldn’t be correcting you if it was right to begin with!
wok3less 1 points 8m ago
ive been that guy and it is so. frustrating. (rewarding when it goes well) but incredibly frustrating when it backfires and it feels like wasted time. snitch on that mf. tell your manager every instance and say you just “want them in the loop” so that when there’s inevitably a larger situation from this or someone else speaks out the evidence is already there
Shoddy-Trainer-8051 [OP] 2 points 8m ago
That’s what I’m doing!!!
I keep looping ppl and my manager in cause it’s all terrible and I don’t want to get some shit later.
For one thing he never respects when I say “walking with hot coffee” and will literally walk right in front of me and I’ve gotten burnt before bc of that so I straight up told my manager that next time I’m gonna do the same thing he does to me and ignore him 🤷🏻♀️ I’ve gotten hurt at least half a dozen times bc of him already
I keep looping ppl and my manager in cause it’s all terrible and I don’t want to get some shit later.
For one thing he never respects when I say “walking with hot coffee” and will literally walk right in front of me and I’ve gotten burnt before bc of that so I straight up told my manager that next time I’m gonna do the same thing he does to me and ignore him 🤷🏻♀️ I’ve gotten hurt at least half a dozen times bc of him already
wok3less 1 points 8m ago
this is where i get frustrated. because its not not understanding the job its common sense stuff. as a shift with people like that i just give em task lists and time limits, with lots of praise and feedback on those tasks and then usually they start feeling confident in their job and wanna do better. otherwise, people like this usually dont last long. they tend to remove themselves
Responsible_Snow7109 7 points 8m ago
Idk but 2 months is still pretty new to me. When it comes to the registers, the new people that have come to my store are still making mistakes on register cuz 2 months is not a long while to learn every single thing and remember it all and retain it. But if u say this partner gives off racist vibes because they dont have patience, if u dont give examples, i cant really speak on it since idk what theyve said or done to people whose first language is not English. They may just be an impatient person unless they specifically said something that pertains to race or the persons accent or the way they speak English
bigfoots-rightnipple 5 points 8m ago
I think it’s different for every person, and we all know this job is stressful, overwhelming, and there’s a lot to memorize and it’s harder and more emotional for some people. I don’t think there’s a real time frame for when the “they’re new” reasoning should expire. Help them as best you can. You don’t know what’s going on in their personal life. But if there’s real concerns maybe go to your SM.
(The racist shit is unacceptable, but the rest I can understand.)
(The racist shit is unacceptable, but the rest I can understand.)
udderlymoovelous 5 points 8m ago
It generally takes 2 to 3 months to completely get the hang of being a barista, it’s no longer an excuse after that. There’s no excuse for being rude though
testingaurora 3 points 8m ago
3 months is subjective though, it differs whether they are working 15 hrs/week or 40. And then there's a bunch of factors like how well they were trained, how they learn, how much support they are getting. Give them another 6 weeks.
keywestlimeade 3 points 8m ago
My store has partners that have been there for a year that are still considered new. And are absolute disasters. Like they don’t understand how the pastry cart works and they expect other people to do everything for them while they stand totally still.
[deleted] 1 points 8m ago
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Odd-Seaworthiness544 3 points 8m ago
Some people catch on quicker than others. It took me a while. We have super new partners who picked it up alot quicker than me. Two months is still pretty new.
hauxbi 3 points 8m ago
I don’t know some people saying 2 months isn’t enough but at my store we have hired people recently and within 2 months they have caught up to the rest of us in terms of speed and knowledge of drinks/POS. at that point i would say something because it’s negatively impacting your store and making the rest of the partners jobs harder because they have to pick up after him
CBukowski808 3 points 8m ago
I think 3 months is enough in my opinion. However being rude and racist to a customer has nothing to do with being new. If you can’t give a smidge of respect at any workplace you don’t deserve a job. Hell I’d rather you be dull then absolutely rude and aggressive.
Shoddy-Trainer-8051 [OP] 1 points 8m ago
That’s the thing, I’m literally known as the mean/bitchy barista bc I will tell ppl off when they deserve it, I’ve kicked customers out of the store and I am usually a lil cranky during peak bc I’m hyper focused on whatever I’m doing. But I’m still friends with all of my coworkers and my customers LOVE me. I know when to turn it on and off. He is very nice and helpful to old white men and that’s kind of it. He hates being corrected so he’ll never learn and isn’t learning and he gets mad at me non stop, even for double checking if a customer wants whip cream since I know he never asks at the register. And it’s like don’t be mad if you aren’t going to do it
yungfroggie 2 points 8m ago
two months is still quite new, and far from comfortable. however if it’s at that point where the partner is exponentially bad and refuses to be on other stations it’s worth a conversation and partnering with a shift or the SM. they should be making sure that barista is getting more comfortable and improving each shift..
Traditional-Emu-1403 2 points 8m ago
2 months is still fairly new. If you’re having issues outside of that, that’s really something to discuss with the SM.
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