Starbucks Baristas: The daily grind
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New shift supervisor (self.starbucksbaristas)
submitted by kbeanz420
Just recently accepted a position as a shift supervisor. Any advice from one shift to another?
themellowmachine 25 points 8m ago
Put partners first. They notice and they need it
TinyPineapples0125 14 points 8m ago
Ask for help if you need it and try not to let the stress get to you, it can cause burnout pretty quickly
happypoptart0 6 points 8m ago
Partners are a priority. You can’t expect your floor to run the way you want it to if you don’t take care of the ones running it. Communicate often, let them know what you’re thinking. If you have the flexibility to put a partner in a couple different positions, ask what they want to do/if they have a preference! It shows you care about where they wan’t to be and also that you value their opinion. Obviously you can’t always do that but when you can make it a point to. Pay attention! They might not always ask for help so learn to know when to step in to help out, but also learn to know when a situation isn’t as bad as it may seem and they can handle it. Support them to the best of your ability always. Never put yourself in a position/role to where you will get tunnel vision and can’t escape it unless it is absolutely necessary (low on people/breaks), for example drive thru bar or drive through order. You must be able to flex, be available, and have a grasp on the floor which is hard to do when you’re in those positions. Never take your partners for granted, they are what make the store and job bearable. Flex! Flex! Flex!
SplashStick 6 points 8m ago
This! As an SSV of 2 years, partner of 4, it still sometimes surprises me when a partner asks if they can “just cover all bar so (support partner) can get cleaning tasks done since it’s not busy” while I’m register/doing my inventory stuff…like, I stray away from putting someone else on multi/flex positions because I don’t want to stress them out, but if you ask them what they feel up to, they might have a different answer from what you expect. I was always told to keep myself on CS, register, or (during mornings) DTO so that others can flex to pick up the slack if I need to step away to handle a customer concern, deposit pickup, etc. Still keep circulating/keeping an eye on your floor so you can help in any position/at any time when it looks like they need it, but also be ready to flex the play whenever it doesn’t seem as busy.
happypoptart0 3 points 8m ago
Yep!!! This exactly! I’m a 5 year partner and 5 year shift, but just recently stepped down to be a barista! My second store was soooo understaffed that literally every day I was a combination of POS/Warming/CS/Bar 2 (cafe bar). Multitasking is key and being able to notice what they need is so important!
BabyH1ppo 5 points 8m ago
Breaks > drive times
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