am i reacting wrong? should i be doing better than i am? (venti rant) (self.starbucksbaristas)
submitted by Academic_Action5584
interesting situation i'm in.
i've been an ssv for a few months (about 5 or so) and just moved from a slow cafe-only store to a high volume drive-thru. i was nervous but figured everything would be okay, i wouldn't be expected to give perfection on by first few days. but after a few shifts i feel like i'm being expected just that.
my first two days were coverage, then i started getting scheduled as keyholder for a few closes. however, on my first day the closing keyholder was sick so the sm called and let me know that i would be keyholder that shift.
i was insanely nervous but figured id at least be shown around on my first day. i was, but not very thoroughly, given i had food/department counts that night.
then i was handed the floor. i dont have my own store keys out safe/alarm code, i'm using an old shift's who gave me her info right before her last day. the whole shift i was doing the pull or counts, because i had to spend so much time finding put where everything was that i had to count.
and i'm already having trouble with the sm. he's brand new too, an external hire who hasn't been with the company for more than about 7 months. any questions i try to ask, he doesn't know (i'm trying to sympathize, though. i understand being new to a managerial role, too).
yesterday i was super stressed, the DCR wasn't at all accurate to who showed up, and i ended up closing with two partners from other stores amd had no idea how to run the close because i've never run a close in a big dt store. my sm pulled me aside while i was about to run my 10 (that was already late) to talk to me about "setting the tone" and coaching, and basically "i can tell you're stressed, stop acting stressed".
this sm knows my situation. i feel like it's normal to be freaking out a little, but am i overreacting? i have to run another close tonight, and the thought alone makes me dizzy. is this ssv position just not for me?