yes i could be like “a customer screamed at me, threatened to kill my family and threw a hot coffee at me” and people would be like “omg starbucks baristas always complaining😒🙄”

I remember replying to those people, “But then you all get mad when we do our jobs and follow policy, so your tiktok hacks to get a cheaper drink don’t work” 😂

To most people, being a barista is "push button, make coffee" so the idea that a Starbucks employee could be overworked, overstressed, and god forbid, underpaid?! Preposterous.

What they don't realise is the 30-40 second drive times, plus pressure to connect, plus the steep learning curve of the job, plus the verbal attacks (and sometimes physical attacks) from customers, PLUS sometimes the verbal attacks from coworkers! It all piles on and can get pretty nasty, even with a supportive SM.

The whole concept of "unskilled labour" is pretty rampant, and I guess fast food is "unskilled" so employees are therefore not allowed to be unhappy. They know what they signed up for, and are capable of leaving if they wanted.

You know, all ignoring the current state of the economy and job market, living situations, and commute/accessibility issues. Plus the mental health crisis in the world right now.

TLDR they're ignorant and will never see otherwise until they're literally in the same position

sometimes i wonder if they say that, because they feel specifically called out by the posts making fun of shitty customers 🫣🫣🫣

People need to chill like everyone complain about their job from time to time😭😭😭 I feel like a lot of them feel personally called out by the complaint so they get defensive and annoyed🤷‍♀️

Exactly, my fyp has a bunch of different people that complain (usually it’s in a joking way too) about all different jobs but baristas are the only ones that get dog piled with negativity.

it’s because they want to keep treating us like we’re machines and not actual human beings with feelings

it pisses me off because i work my ASS off between two jobs, shitty hours, hardly sleeping/eating/taking care of my house, and barely paying the bills … i love what i do at both of my jobs but *god forbid* i dislike one small part of it. i commented about tiktok drinks not being a big deal until it’s sunday peak and there are 25 cranky customers in the cafe staring at you running late for church and waiting on their 3 heavily modified frappuccinos and someone said “just don’t let them bother you? it’s not that big of a deal just do the job you were literally hired for” like *?????* i don’t get paid enough to get verbally sharted on by rich old white ladies with the attitude of satan’s firstborn. i do my job, and love my craft, but if i’m spending 30 hours a week around nasty bitter people who tell me im bad at my job, it’s going to fucking get to me after a while 😐

Ugh yes, I saw a customer talking about how they felt bad for ending a pay it forward chain and a bunch of people were telling her she shouldn’t feel bad and it makes it harder for the baristas. I was commenting bc someone said something about baristas just being lazy. I’m like it’s not us being lazy, we’re still doing our job, it just makes it more difficult especially if it’s a green bean on the window and let’s face it (at least at my store & a lot of posts here) that’s often where they get put. But this person commenting of course pulled the “I used to be a barista.” Like sure you did and I’m sure you never complained about anything.

It’s because our customer base is so fucking entitled. We’re not people to them; just drink machines.

people think it’s as easy as finding a new job. it’s not. a lot of people work these jobs to get themselves through college so people saying oh if you got a college degree you wouldn’t have to work here. bitch im trying!!! and it’s also not just for high schoolers. if it was we wouldn’t be open at 5 am would we?? you can tell you has never had to work a day in their life and the people who were privileged enough to not have to work as a teenager or through college. they will never change.

I’m gonna complain as much as I want. We already have it tougher at Starbucks just based on people treating us like fast food employees instead of baristas anyways

I swear to god we’re the only people on the planet not allowed to complain about our jobs

IM SAYING! I literally was taking about this at work recently. So we aren’t allowed to complain about our jobs like literally everyone else in the workforce?!? Make it make sense?!?! It gets me a little heated bc what makes us different? Why aren’t we allowed to complain but you at your 9 to 5 are ?! We literally work for a company that constantly rewards entitlement and because of that the baristas behind the bar get treated like shit on a regular basis, I can complain if I want to

I see it all the time on Instagram. My explore page is filled with Starbucks related things and it seems all the comments if anyone complains ever is like “who cares if they complain about *insert literally any modification ever* it’s their job they get paid to do it if they don’t like it they can work elsewhere.” Or “Starbucks baristas will complain about doing literally anything so do what you want” like thx so much. I will complain about you coming to my store and ordering the Fortnite dance frappuccino because wtf is that and then you get rude about me not knowing your made up monstrosity. Customers are so entitled it’s insane and it’s always viewed as an attitude problem on our part when it’s not us at all. I guarantee if you went into Susan’s office job and had her do a part of her job that was technically something she was paid for but certainly not enjoyable, you’d hear Susan complain about it. But no one would tell Susan that she should just find another job.

saying this as someone who is on there daily and has a moderately large following, tiktok is a cesspool of people who lack empathy. take those hate comments as a grain of salt bc once one person comes up with a negative point of view, 80% of the people on there adopt it as their personality

Fuck them. I’m still charging them the right price for it. Aren’t going to be cheaper with me

its usually people who dont like being joked about. sbux customers order the most ridiculous stuff and throw fits when baristas make even the most light hearted jokes.

My thing is like the majority of us hate some aspects of the job. So if all of us left, who do they think is gonna be there to make their drinks? They act like people can't dislike a job that pays so little while being physically and mentally taxing.

i think the issue is that we're so visible online especially with all the unionizing, so rather than sympathizing with us theyre siding with corporate. they see us airing grievances so much they just think "these lazy baristas just dont want to work" even tho its so much more complex than that. its absolute bs

right like😭 everyone complains about their job but when sb baristas do it it's suddenly wrong

No ive got the same content recently, and i dont even have tiktok. Especially people being extremely negative towards tipping (anywhere, but specifically starbucks)

That’s because baristas are… different in the food service world. You’re viewed differently from line cooks or bartenders, and it’s not the same as waiters or even non bux baristas. Sbux baristas have the ability to summon the most base vitriol from people when really they’re a harmless bunch. Non bux baristas are fucking trash though and I hate all of them (I used to formerly manage a cafe).

Only aspect of the job I don't like is not having time to connect make quality drinks (not fast) overall guest experiences better

I do understand because I do see posts that are like “I HATE MAKING COLD FOAM OMG IF YOU GET COLD FOAM ON EVERYTHING FUCK YOU I HOPE YOUR FAMILY DIES AND TOU HAVE TO WATCH”

edit: pls read my response before downvoting