Lolol one time a guy got his drink and then a few moments later, he asked me (on bar) "can i get a sugar?" So i grab a sugar packet and come to him and hand it out to him and he says "no i want the brown raw sugar" so i went to grab one of those and try to give it to him. Then he said "can i get 4 of them?" ...😑

or when they say “one cream” like bro we don’t have the little cup things i’m begging you

Or the fact that we haven't had sugars and cream out on the condiment bar for nearly 3 years at this point and still don't realize half the time? No that's not gonna be changing anytime soon 🙄

It might be silly but it really bugs me when the say " I'll take a tall pike, BLACK, with medium cream and medium sugar." There's a regular who comes in and asks for this and I've tried to let him know that the way he orders is stupid but he still does this everyday without fail.

I’ve had a lot of people recently on drive thru just like not finish their drink order. They’d be like “can I get a venti vanilla” and as soon as I’m about to ask wtf it is they’ll be like “ICED” AN ICED WHAT A VANILLA WHAT!!!! LATTE? ICED COFFEE???? VANILLA COLD BREW??? PLEASE FINISH YIUR SENTENCE.

I have a few customers who will pull up the speaker box and say "I'll have a venti iced french vanilla" and *every* time I or my partner has to ask... is that a french vanilla latte or an iced coffee... or what? Tell me which drink you want lady. Though I suppose I should be glad that she at least tells me size and iced.

What I can’t stand the most is when I ask do you want cream or sugar and they say no thank you then at the window they go there as supposed to be cream in this 🤨

Or when they say “regular” like no I’m not playing this game, make a choice 😂

People are especially dump before they're caffeinated. We have regulars that come in mutiple times a day and half of them can barely communicate for their first drink, but are super pleasant and chatty their other daily visits.

If they don’t specify, most of the time they’re the kind of chill people who are okay with anything you put in there. For me i usually go with one sugar and 1/2 inch of cream and if they want more of anything they can ask me later!

Today someone ordered a coconut. A what?? A coconut bar. Huh? I was gone this summer I guess when this pastry was introduced and I never see them here…my co-partner said oh he means the coconut lime bar.

Or when I ask them if they want cream and sugar and they refuse to answer with yes or no so they just keep repeating “I want a coffee” with a snarky tone

BUT LIKE HOW DO YOU WANT YOUR COFFEE

At work, running on very very little sleep, some kid's ordering through drivethru earlier, wants a Venti Strawberry Acai, I ask "Would you like that made with Water or Lemonade?"
Them: "Yes"
Me, lack of sleep and utter exhaustion catching up to me: "What"

The other day someone asked “how much is a trenta?” with no further context

One time I made a guy his pike three times. In the first interaction I asked if he wanted cream and sugar and he specified how much cream he wanted and 5 raw sugars. So I went ahead and made the coffee for him. When I brought to him the first time he asked if I had put in the sugar and I responded, “yes, did you want more?” And he was like, “why would you put it in?” Very angrily and so I did it again, and only left the cream this time. So I bring it back to him and he goes, “where’s the cream?” And I said, “oh I put it in”, still trying to keep my patience together. And then he blows up and tells me why I put it in when he could’ve done it himself. I looked at him straight in the face and said, “Sir, you never told me that you didn’t want it inside. I will HAPPILY make it for you for the third time correctly, I apologize for the miscommunication.” But I went to the back instead and had someone take over for me while I broke down 🥲

I just put what I consider a normal amount and remake it if they complain lol

someone today got an iced coffee and when i handed it out to her she was like “why is there no cream? do i have to ask for it now?” like genuinely thought she didnt have to ask for it 😭

Oh my favorite! Can I have a black coffee but with cream like um….. who’s gunna tell them

Drives me up the wall. If it’s slammed I’ll let them know we do the cream and that the sugar bar is over there. If it’s not busy or they get huffy I’ll ask how many they want. Just use your words ffs.

Some lady the other day “can I get a decaf” and I was like “…decaf what?” And she was real mad I didn’t know she meant “a coffee?” 🙄 and then was mad that we don’t brew decaf at our store

It doesn’t take that much more effort to just ask after that, “how much would you like?”

"I need a regular coffee." Like first off, demanding, second what size, what roast, and do you want it black? Sorry this isn't McDonald's 😂

At least they said yes. The worse is when they say no and then ask for it after you give them the black coffee they just asked for

That’s your cue “Okay sounds good, how much (or what kind of) cream & sugar would you like?” Tbh I feel like that’s just part of your job. #customerconnections ¯\_(ツ)_/¯

My favorite is when I ask that question, they say no, then come back and ask where the cream is.

use it to drive up customer connection scores. "mhmm, and how much cream? how many sugars?" or at least to *look like* you're doing customer connections. keeps the DMs at bay

There's a standard for cream ('regular' is a half inch, light is quarter inch, I believe. In the midwestern United States, at least) and your options for the sugar would be to either A. ask them how many they want, or B. do what stores in my area do - add sugar packets in the same numbers as syrup pumps. IE tall pike with cream and sugar? 3 sugar packets, regular cream amount. and so on. Seems to simplify and create a consistent experience IMO

What I like to do is ask how many sugars and how much cream they would like, and that usually gives me a good estimate of how much to put in there. It can be annoying tho 😫

Yeah I don't even bother. If they don't specify I just surprise them. Tall will get light cream and 2 sugars, grande 3 sugars and regular cream, venti 4 sugars and regular cream. If they don't like it, politely say it's okay because it's probably the first coffee of the morning but if they clarify it next time we'll happily make it accordingly

It's because Dunkin' knows. Dunkin' has a standard amount of cream and sugar to put in if a customer asks for cream and sugar without specifying. Starbucks should implement a similar system, it's silly that they don't have one.

Once a guy asked me for “3 creams” in his coffee and I said we just pour it, we don’t have packets. And he’s like “ok give me the equivalent of 3 creams” like bro idk what that is. I just guessed the amount lol

When I worked at Starbucks like 8-9 years ago, I could’ve sworn there was some kind of standard with this. I believe you would fill the top inch and a half with cream and the amount of sugar packets you used depended on the size of the cup (like with syrups). I could be wrong, or this could’ve been a store-specific thing, or I completely imagined it lol.

I just ask “do you have a preference on what kind and how much sugar?” The cream unless they specify I just do what I want 😂

Someone rang in an V iced coffee, there was no other mods on the ticket so I made it to standard… dude takes it, goes to table, comes back BEWILDERED. iS THeRE sWEetNeR iN hErE?! “YES I MADE IT TO STANDARD, WHICH IS WITH 6 PUMPS OF OUR CLASSIC SYRUP FOR A ICED COFFEE. I’m yelling cause I’m on the other bar and it was partly the partner who rang him in fault as well. Never fails that as soon as you done clarify what they want In that damn iced coffee there’s a problem

This might be unpopular, but you're asking a yes/no question: "do you want [...]?" It's not super surprising that you sometimes get a yes/no response.

Nah earlier today we didnt have Pike for the drive through i asked him if he wanted an Americano instead and he said “regular coffee , just regular coffee” and he couldn’t understand what I was trying to say and he just drove away

Customer: one black coffee please me: okay! wh- customer: with cream and 6 sugars and 2 pumps of vanilla