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Starbucks Baristas: The daily grind

Full History - 2022 - 10 - 24 - ID#ycg25q
102
Why was she surprised? (self.starbucksbaristas)
submitted by OrganizationTop3506
I was on register and a customer ordered a iced caramel macchiato, she asked me what the difference between a latte and a macchiato is and I said “it’s milk first then the shots on top for the macchiato” then she said “so if I stir it around it turns into a latte?” I looked dead in her eyes and said “yes”
captainchainsaw32 96 points 8m ago
Lmfao I keep getting people asking for a macchiato with no whip and I have to fight the urge to tell them it doesn’t come with whip anyways
Responsible_Snow7109 54 points 8m ago
Dont fight the urge lol tell them because one day if they want whipped cream on it or if someone theyre with orders it and theres none on there, that customer will be like "its supposed to have whip on there! Mehh"
linseeded 8 points 8m ago
People who get macchiatos stirred or upside down kill me 💀💀💀💀 I get it’s cheaper slightly than a vanilla latte with caramel drizzle but still
captainchainsaw32 4 points 8m ago
Ugh same
At my store we have these new biodegradable cups and so we can’t pull shots directly into the cup anymore because the cup will melt, so making upside down macchiatos is even more annoying
noir_fae 1 points 8m ago
are you at a liscenced or corporate ?
captainchainsaw32 3 points 8m ago
Corporate, but I live in Hawaii so the biodegradable cups are because of a law passed here that bans restaurants from using non biodegradable plastics
monicamac52 1 points 8m ago
Sme
miitopia_emblem -8 points 8m ago
McDonald’s does come with whip, that’s probably why
musicotic 12 points 8m ago
Neither the hot or cold macchiatos come with whipped cream at McDonald's
heyitsmaria24 26 points 8m ago
Tbh “before” I became a barista, I didn’t know this either. In my defense, I’ve never had a latte before or any espresso drink. I just thought they were different drinks or something in general.
sleepykilljoy 21 points 8m ago
I really do try my best to be compassionate to customers like this. The Starbucks menu is very complex when looking at it without any knowledge of espresso drinks. Once I got hired, I finally understood the menu. It’s not entirely the customers fault they don’t know the difference between a macchiato and latte.
yirium 13 points 8m ago
Also iirc a traditional “macchiato” is way different than a Starbucks macchiato. Had this Italian guy that would come in and barely spoke English when I was a green bean and I swear the concept of an espresso macchiato almost broke my brain.
Ok_Struggle8876 1 points 8m ago
I was about to say that our macchiatos are technically latte macchiatos. Espresso macchiatos are completely different, literally being a shot of espresso with a dollop of foam on top.
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lemniscatics 26 points 8m ago
why are you surprised someone asked a question they didn’t know the answer to and asked a follow up clarifying question?
Assiqtaq 9 points 8m ago
People are often surprised at the relatively small differences things have that they assume are very different. The number of people who ask for a vanilla latte with caramel who are nice so I am nice in return and tell them I'm just going to charge them for a caramel macchiato and are shocked, well it isn't huge because I'm not generally that nice but it is all of the very few. I had a girl yesterday who wanted an iced pumpkin spice latte with no shots, she had no idea that was a legitimate drink. In that case I didn't enlighten her because they were, frankly, rude. But I charged her for the correct drink because I'm not that mean. People tend to just assume that the different thing is an entirely different thing.
Water-is-h2o 3 points 8m ago
The other day I had someone come through the drive thru asking for an iced caramel macchiato with no vanilla syrup or caramel drizzle. She definitely only paid for an iced late upside down
uwumoment 2 points 8m ago
starbucks makes it very hard to learn their menu, so of course customers won’t be knowledgeable about coffee. starbucks sizes and drink names are all they know. it’s their secret to keep customers from buying better coffee 🤭
baoness 1 points 8m ago
I had a customer saying something similar and I just told him it’s just a way to make the drink. It means stained so literally your vanilla milk stained with espresso and caramel drizzle.
roseshrub 1 points 8m ago
I mean, *real* macchiatos are only a doppio topped with some foam.

But, you know, *starbucks* 🤷🏾‍♀️
[deleted] 1 points 8m ago
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