Shift honestly handled it correctly, as much as that sucks. That's one of those situations that can escalate if you're not careful. Make sure an incident report gets filed, and make sure your manager knows about it, but there's not much to be done otherwise unfortunately

We started dropping tips more often when this was happening. Or if we see big bills we immediately drop them

Yeah if an adult is desperate enough to steal just maybe call the police or file a report on the IPad. It's never worth something going bad to worse over a few dollars or merchandise

Happened to our store too. Dude walked in, took our tip jar and ran out. Also happened in the drive thru before, barista left the jar outside. I wasn’t there the day someone took it from inside, but I’m pretty sure my SM filed an incident and police report with surveillance from the cameras provided.

It totally sucks, but honestly there isn’t really anything your SSV could’ve done. In our training it even states if someone steals to let them do it because of safety reasons. All they can really do is make a report and call the police afterwards.

I almost got punched in the face by a very large man for trying to stop him from stealing tips.

I’d rather lose the $20 than lose my front teeth.

My store has same issues around when school is released... we started hiding the tip jar because of it but sorry you had to deal with this... your ssv handle it correctly tho

happened to my store too. we're located inside a hy-vee, but we had a guy come in order something and he put a dollar in the tip jar, and while the person at register walked away to do something he reached his hand back in there and took everything. then went down to the end to get his drink and left.

Start putting the bills in the tip bag instead and leave the coins out. They will feel discourage and leave. However, some do steal the coins so we sometimes just leave some coins out

I worked in a casino before my current store and our tips would get taken a lot. It usually happened at night when it was just one of us. We would just empty the tip jar as often as we could. But one time it happened during peak so...

The way I stay positive about it is for whatever reason that person really needed it. If they are down and out that badly to walk up and steal a bunch of ones out of a tip jar then they can have it.

But it sucks. Especially when we are worked so hard and get so much shit from customers as it is. That tip money is hard earned. Karma is a bitch. And you guys will get tipped good sometime this week probably so don't stress over it

If this continuously happens why not move the tip jar out of reach when no one is occupying the register?

There wasn't much else he could have done. Best thing to do is empty out the tip jar often, remove the large bills, and just keep a couple of bucks in it at any given time.

My store always keeps very little in out tip jar and immediately put bills in a tip bag, happens way too often

Our tips got stolen from the DTW's counter all the time. We only will keep a dollar in the box and keep the rest inside at DTO.

Our tips were stolen regularly. Even once the woman sat in our cafe after and proceeded to buy things with them. We now just drop tips whenever there’s anything bigger than $1. It sucks but we can’t confront them or anything.

i used to work at a store in san francisco, and this would happen at least once a day, if not multiple. we usually would just leave one dollar bill in there and we'd drop the rest any time someone tipped us. we also tried taping the tip jar down to the counter, but that didn't work either lol

What my coworkers do to protect our tips, we empty the jar every hour and put it in a jar or paper cup in the back. I'd suggest that... Even if I work at Dutch Bros. You guys need to coordinate together on how to protect your tips ie putting them away in a jar inside the back rooms where a camera is present. We have had our whole jar (the blue box) stolen before... so make sure they're not stealing the literal jar either. If you keep letting someone do something and enabling them... then find a way to let them not do it. If the person that does it come in at a certain time or you see them coming up maybe hide the tip jar... or just do what I suggested first and hide the tips in the back... If they seem aggressive then start to decrease the amount you guys get so they don't notice you guys are secretly decreasing the amount in there... like ie only leave a minimum of 5-10 dollars in there at all times maybe?.... At some Dutch Bros, our Ipads have been stolen, not to mention tips... So be careful

so based on your comments, your shift does kinda suck in general. however in this specific situation, i have to say they handled it perfectly.

We don't get our tips and out manager sometimes puts them in the charity box 🙃

Once I had a customer take tips from our tip jar to pay for her coffee. It really pissed me off.

Hey asm here
Pretty sure you should all be reimbursed for that
The ssv did the right think you are not supposed to interact and that sucks because I would wanna kick his ass too but you safety if def more important

We used to get our tips stolen daily at my old store. If there was even one bill in there, chances are it'd be taken. Sometimes they even took the whole plexiglass cube with it. I was on it like a hawk on reg and bagged any bills we got especially fives. But other people wouldn't do it as often, and I couldn't figure it out. They would just leave the tips full even when there was downtime, even though I reminded them often. So they just kept getting stolen.

For months we asked for a better tip jar and when we finally got one that locked, they never gave us the key for it so it filled up for a month until it broke from people trying to shove bills in and then people started just taking bills out of it freely. Finally they got rid of that brand-new broken one and guess what we got to replace it! A plexiglass cube. To this day that store probably gets like 20c an hr tips.

Happened at another coffee shop I worked at too. Time to start circulating a fake internet curse that falls upon those who steal tip jars? Siren could be involved. Could be fun. There are much crazier things people believe.

To avoid this you can drop/empty the tip jar often to reduce the temptation

Daily happenings at my store. I get less than 1 an hour at my store.

i work at a chicago location and this happened to me when i was on register earlier this year as well. it’s frustrating because you feel like you should’ve done more, but it sounds like everyone did what they could in the moment. my suggestion is to put whatever tips you have into the red tip bags every hour so there’s little to no chance of them getting stolen. hope you’re finding some solace in these comments!

Yup!!! Twice from our drive thru!

omg we have had our tips stolen twice! it’s insane. the second time a guy in the lobby chased the guy down and then the man who stole our tips pulled a gun out 🥰

Lowkey would have just stared as he walked out and then went back to what I was doing lol.