Starbucks Baristas: The daily grind
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AITA: (self.starbucksbaristas)
submitted by iStealSharpies
customer comes in, orders 2 trenta PCCB. There’s a rush of drinks, I make both, hand them out. As I’m making the next drink customer says “I asked for light foam” with a nasty attitude. I tell customer, “sorry, I can remake that for you!” I remake, hand out, take the first 2 drinks back. Customer then says “can I keep those too?” I look customer straight in the eyes & say “no you can’t” as I’m dumping them out into the sink.
Honestly I usually just let people keep mistake drinks because I hate wasting stuff but this customer had such a stank attitude that I really did not care.
Honestly I usually just let people keep mistake drinks because I hate wasting stuff but this customer had such a stank attitude that I really did not care.
Impressive-Coast-158 329 points 8m ago
You were completely correct.
Personally, I always reply to that question with a smile and say, "No, I'm sorry. Starbucks has very high standards for our drinks, so I have to get rid of the mistakes."
Personally, I always reply to that question with a smile and say, "No, I'm sorry. Starbucks has very high standards for our drinks, so I have to get rid of the mistakes."
iStealSharpies [OP] 177 points 8m ago
Unfortunately I was a mistake so you’re gonna have to get rid of me while you’re at it 🙃
Lcolecrochet 21 points 8m ago
Oof
piratedashel 228 points 8m ago
NTA. Lmao if they weren’t good enough for you the first time they go into the sink.
imathrowayslc 18 points 8m ago
No I would wait for the door to close and offer to another customer that paid with the app. Gotta get those cc scores :).
rtsneedshelp 129 points 8m ago
NTA. With it coming up in holiday season, I’m really wary of stank attitudes, sometimes people will do this sort of thing on purpose to get extra drinks. I hate assuming the worst and will definitely vibe check but if you’re rude, definitely no extras for you.
EllaCgot2P 88 points 8m ago
NTA. They paid for two drinks so two drinks is what they get! Now if you are super nice about it then yeah maybe I’ll consider giving you something for free. Don’t give these entitled customers free stuff that further encourages them to continue that rude behavior in the future.
sir_ramen 23 points 8m ago
I mean if they're super nice, I don't think they'd be bothered by any difference in the amount of foam on top of their drink.
lilgian1 80 points 8m ago
Suddenly the drink is good and it’s fine that it’s not light foam and they want to keep it! It’s such B.S. like they get so angry with the drink and then want to keep it … if it’s so unacceptable why do you want it still
iStealSharpies [OP] 26 points 8m ago
LITERALLY what I was thinking!!
SNES182 36 points 8m ago
Nope. They definitely are. People ALWAYS do this.
miniinovaa 25 points 8m ago
NTA ! I would see why a barista would and wouldn’t let them keep it
Snarfungus 24 points 8m ago
NTA, personally i only let customers keep mistake drinks if it was my mistake, like i made a hot drink instead of iced, obviously my fault. if they’re snarky about it and want to add a last minute change after the drinks been made, i don’t let them keep the one that they gave back.
RyusuiJL 23 points 8m ago
At my store, we pretty much ALWAYS let the customers keep the mistake drinks, even if it was their fault it was made wrong.
But then again, the majority of our customers are also very nice and apologetic about it, even when WE made the mistake.
So, no. You were SO not the asshole.
But then again, the majority of our customers are also very nice and apologetic about it, even when WE made the mistake.
So, no. You were SO not the asshole.
PoppyPancakes 20 points 8m ago
NTA
if people ask if they can keep the drink I always say no. They “know this hack” and want more drinks for free. If I mess up and if the customer is nice about asking for a remake, I’ll ask “do you have anyone you can take the mess up to? Otherwise I just have to dump it” bc like they deserve a little treat for being nice
if people ask if they can keep the drink I always say no. They “know this hack” and want more drinks for free. If I mess up and if the customer is nice about asking for a remake, I’ll ask “do you have anyone you can take the mess up to? Otherwise I just have to dump it” bc like they deserve a little treat for being nice
jazzysoranio 20 points 8m ago
Yes. And that’s exactly what you SHOULD do. If it wasn’t good enough for them the first time then it’s not good enough now. And I’ll tell them too “I thought you said it wasn’t good.” And I won’t hand out the new one until they give me the old one back.
Bfloteacher 16 points 8m ago
NTA and I love you for it
iStealSharpies [OP] 11 points 8m ago
I love you too kind stranger/partner
tregnoc 10 points 8m ago
I used to joke with customers that we collect the remakes to donate... no one ever questioned it sadly...
DukeRook666 10 points 8m ago
NTA you paid for 2 drinks, you get two drinks. They most likely did that on purpose to cheap out of buying 2 more
Traditional-Emu-1403 9 points 8m ago
I put them aside to give to another customer as long as they were in my line of sight and nobody sipped them. Rude people don’t get their mess ups, that’s for the nice person behind them to get for free.
Totally agree.
Totally agree.
Head-Animal5656 6 points 8m ago
what is AITA and NTA?
discountairpods 8 points 8m ago
AITA is am i the asshole, NTA is not the asshole
BitchyNordicBarista 5 points 8m ago
NTA. If they ask to keep the mistakes I generally didn’t believe they were mistakes but the person wanted freebies.
Although now that I’ve been graduated to customer I could never imagine asking for something to be corrected. I always assume I misordered or just don’t want to be a problem
Although now that I’ve been graduated to customer I could never imagine asking for something to be corrected. I always assume I misordered or just don’t want to be a problem
mrcupcake18 3 points 8m ago
Sometimes I let them keep it but It depends for me, if it’s to specific or if they have a stank attitude I throw it out but if it’s just normal with no notifications I give it away to a nice person ☺️
vertigo00o 3 points 8m ago
heck to the no. i’m glad you dumped them in their face actually
AuntieRia1128 3 points 8m ago
I love when they bring it back and they drank half or more if it and then they complain… ummm really?
oliveee_oil25 2 points 8m ago
Did that with a trenta pink drink light ice one time. It was in drive thru too. The family was even looking at the mom like just keep the drink you have instead of asking for a new one. Took the perfectly good one back gave her the new one and made sure they watched me pour it down the drain.
Late_Pomelo_999 2 points 8m ago
NTA other people have said it too but I agree with if it’s my mistake I’ll give it to them, but light vs reg foam is nothing warranting then getting both drinks. Good on you wonderful partner 👏🏻👏🏻
Wonderful-Put-5972 2 points 8m ago
Yeah ..no rewarding bad behavior. Mind yo manners people before you bargain!
EurekaVonFritz 1 points 7m ago
Just reply, "sure, that will be (insert total for 2 drinks)"
AndrewFan0408 1 points 8m ago
I always say: let me see the sticker, than take the drink, dump it, tear the sticker and put it on the new cup, the toss the old cup.
[deleted] 1 points 8m ago
[removed]
cecicoot 1 points 8m ago
NTA in any way, shape, or form! I would’ve done the same thing. If they’re being a dick, I always dump the drinks immediately before starting on my remakes.
Torirock10 -14 points 8m ago
why would you be an asshole
iStealSharpies [OP] 24 points 8m ago
Cause this company has conditioned me to think that every moment needs to be made right and that customers are always right so I doubt myself when I’m anything but a customer service robot.
Torirock10 8 points 8m ago
understandable but yeah i take ppls drinks all
the time :/ customers at my store don’t care but i understand the self doubt you feel
the time :/ customers at my store don’t care but i understand the self doubt you feel
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