Yep i feel like making the moment right is supposed to be for like if somebody mobile orders and they run into a situation and they can't come right away and their drink ends up sitting there for a long time and it becomes nasty or their breakfast sandwich or something, then we should remake it. Or if somebody drops a drink or spills it or their food falls out or something then we remake it. Or if somebody genuinely forgot to ask for something to go in their drink then we're supposed to make the moment right and do it.

But make the moment right shouldnt apply to customers who cry and whine because they know the company is going to throw a gift card or whatever they want at them and so they kno thats all they gotta do if they want something that breaks standard/policy

Edit to add: so some managers or SSVs or ASMs will be like "just make the moment right" even if a customer is verbally assaulting a partner. No that should not apply to the make the moment right rule

Yepp there are several standards i dont like but i have to just go with it because like u said "its work and life isnt fair" lol im not guna break standards for entitled people. And entitled refers to anyone who gets told something is standard and that grown adult still cries about it and screams

Yea unfortunately some grown ass adults think that acting like a child gets them what they want. Like my mom always said....when ur first born, u wear diapers and u learn how to walk and talk and read eventually and tantrums. But getting older is the same thing, u have to learn how to walk in some cases and wear diapers lol and it gets hard to read....and the tantrums! Lolol it truly makes me intrigued by that way of thought cuz then it atleast gives me an idea of where the tanrums may be coming from lmao

Except now that Starbucks is on a union busting rampage, you honestly could get fired for giving in. Damned if you do, damned if you don’t.

Corporate greed is an even stronger drug. It's why we have entitled customers, stupid shit like Black Friday, and all the other wonderful things of the same or similar nature.

it’s against standard to give them the excess, and it’s also pretty hard to even have any excess if you make the frapps the way they’re supposed to be made. gives you the same exact amount every single time

Well the way I see it is that you’re paying for the amount of ounces of the drink you ordered, just because there’s overflow that doesn’t mean that you should get the excess.

right but like, theoretically you could just measure it in a venti and transfer it over to a trenta when finishing the drink yeah?

not that i wanna give customers *more* ways to modify drinks but this seems like kind of a silly place to draw the line

Now that’s just laughable lmao

That makes sense, and sorry for all the questions. What can be sold in a trenta?

30oz is a lot of Frappuccino, I don’t know how people can put that much of it inside themselves and still feel fine after. It also seems like a lot for any milky drinks

They haven’t seen some of the combos that customers have come up and failed to educate parents on the amount of caffeine in refreshers.

I’m not saying you don’t go above and beyond for other customers. I’m just saying the whole situation would’ve been avoided if people didn’t put so much importance and “standards” that have no good reason

All I’m saying is, why do we care about Starbucks saving money if it means we get yelled at? If someone asks politely I think we should just give it to them. Now if they are yelling and cussing then they can leave without getting anything.