Starbucks Baristas: The daily grind
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Someone grabbed his hot coffee from me so roughly it spilled on my hand (self.starbucksbaristas)
submitted by astivana
Of course he didn’t apologize, I love it so much here. It wasn’t a bad burn but ffs.
dysfunctionalleech 50 points 8m ago
it's against policy technically but any time i hand a brewed coffee/tea/americano out the window i put a stopper in it unless it's a regular who i know won't do that 🤷 it's happened too many times
on front/handoff planes i just always put the drink down for them to pick up themselves, even if they have their hand out to take it. if they say anything it's easy to say it's for sanitary reasons or because "i'm so clumsy i don't trust myself to not drop it"
i'm sorry that happened to you today though. customers being rude and expecting us to worship them is incredibly demoralizing
on front/handoff planes i just always put the drink down for them to pick up themselves, even if they have their hand out to take it. if they say anything it's easy to say it's for sanitary reasons or because "i'm so clumsy i don't trust myself to not drop it"
i'm sorry that happened to you today though. customers being rude and expecting us to worship them is incredibly demoralizing
astivana [OP] 26 points 8m ago
We’re out of stoppers I love it here so much
gabby24681 5 points 8m ago
They were discontinued for plastic waste :/
artisticdestryer 2 points 8m ago
excuse me what
gabby24681 1 points 8m ago
Yeah we been using the delivery stickers 😶
mama_bibi 1 points 8m ago
There are little circle stickers that your manager can purchase. We use these instead of stoppers anyway
Chromosomes23 13 points 8m ago
Even with a stopper if the cup is just bad and you don’t realize it. Then the customer grabs it wrong you both are getting splashed I had it happen a couple times. Now I check every cup for being bad lol
jaidecooper03 3 points 8m ago
my store always puts stoppers in our hot drinks when we hand it to customers through the drive though
AndrewFan0408 15 points 8m ago
I never give people there coffee directly, always put it far from them and slide it to them. No matter it's hot or cold.
new_direction_ 9 points 8m ago
This is actually the standard for in cafe interactions, but it’s often not really an option in the drive thru.
AndrewFan0408 3 points 8m ago
oh, my store don't have a DT. and WTF is all those downvotes for, I am so sad
astivana [OP] 4 points 8m ago
No one pulls up close enough in drive thru for that tbh
Historical-grey-cat 1 points 8m ago
We put drinks on a tray and hold that out the window, it allows extra reach if they don't pull I enough, and stops customers from touching your hands when grabbing the drinks...etc
nic626 2 points 8m ago
I’m sorry
paolathepanda 1 points 8m ago
I would loudly said ow! And just stared at them like ugh that's so messed up :( I'm sorry that happened to you. Sometimes when I hand off hot drinks people are so impatient to wait the second I'm about to set it down and end up touching my hand...I cringe soooo hard that I wash my hands immediately after 😓 next time don't be afraid to make even a "woahhh ok" (it slips for me 'cause I honestly get shocked/startled) or not it's up to you & how you want to handle situations like these :3 'Cause yeah some people do grab items unnecessarily rough 😕
[deleted] 1 points 8m ago
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