Starbucks Baristas: The daily grind
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dealing with angery trainer (self.starbucksbaristas)
submitted by organized_choatic
sorry in advance for ventinf.im just finishing up my training shifts this week and my trainer is sort of awful. she doesnt teach me anything really, and expects me to know all the recipies based on the "standards" and will only explain something once. then i have to try on my own a few days later, like prepping sauces, and if i dont remember it shell just shout no! or stop! and grab it from me. if i tell her i dont know something and need help or clarification she rolls her eyes and takes the task from me. we were busy on mobil bar i picked up one of her stickers to help and she snatched it from me and just walked off. and then snapped at me for not doing anything.
we were doing drive through and she left to grab food so i reached iver to clear out her screen (she was at window) so the next order was ready to check out. and she snapped dont touch that. thats mine.
maybe she is just stressed or im doing a bad job but i feel like im not being taught well. i have really bad anxiety about being yelled and snapped at and i dont know how to get through my shifts.
did anyone else manage to get through bad training?
everyone else seems to be really nice at my store and is helpful. im hoping that after im done training this will get better. but the nitpicking is really getting to me. is there any reason for rhis? is this just how starbucks trains?
we were doing drive through and she left to grab food so i reached iver to clear out her screen (she was at window) so the next order was ready to check out. and she snapped dont touch that. thats mine.
maybe she is just stressed or im doing a bad job but i feel like im not being taught well. i have really bad anxiety about being yelled and snapped at and i dont know how to get through my shifts.
did anyone else manage to get through bad training?
everyone else seems to be really nice at my store and is helpful. im hoping that after im done training this will get better. but the nitpicking is really getting to me. is there any reason for rhis? is this just how starbucks trains?
rtsneedshelp 34 points 8m ago
That is not how training should go. You should really reach out to your SM or even a shift lead. They may just be dealing with some things in their personal life, but if not and this is just how they train every green bean, they may need to be coached or no longer be a barista trainer if it cannot be corrected.
organized_choatic [OP] 8 points 8m ago
yeah i think theyre stressed with their persona life and maybe just doesnt like me as a person. the manager is a wonderful and supportive person but she loves my trainer, and i really need this job. i guess if it continues ill talk to my SM
rtsneedshelp 7 points 8m ago
She may like your trainer but unless your SM is watching all of this unfold and not stepping in, it’s very possible she just doesn’t know. It’s clear you feel you are not being trained adequately (beyond the normal sense of being overwhelmed by the tasks themselves) and the sooner you speak up, the better. You will be on your own soon and if you aren’t prepared because of an ineffective trainer, that’s not fair to you.
clouds183 19 points 8m ago
thats someone that doesn’t need to be a trainer. or work for sbux honestly.
my first few weeks any time I was asked to do something I didn’t know, my ssv would say “well its a good time to learn” and be happy about it. thats how all sbux workers should act. not like your trainer.
my first few weeks any time I was asked to do something I didn’t know, my ssv would say “well its a good time to learn” and be happy about it. thats how all sbux workers should act. not like your trainer.
organized_choatic [OP] 5 points 8m ago
okay thats good to hear this isnt how training should be. glad u had a better experience
gabby24681 1 points 8m ago
Yeah I’m training right now and my biggest anxiety is if I’m being supportive enough of my trainee not if they’re doing the job I haven’t shown them how to do yet well enough what the heck
AppointmentLatter302 4 points 8m ago
That’s how my new store is (my story is in comments) and I love that. Like someone left ice bin open and I accidentally hit my drink I was making and splash in it (my old store just would scoop it out) the new store like okay learning experience cause we all have done it this how you handle it!
Longjumping_Future63 10 points 8m ago
Keep in mind this person is getting a bonus for supposedly "training" you. If I were you I'd ask to speak to the SM in private at some point and just gently bring up that you dont feel supported and that you feel like a failure no matter what you do, and that your trainer and you dont seem to be getting on well.
ElijahLordoftheWoods 4 points 8m ago
The trainer’s attitude is 100% not ok. You commit this stuff to memory by doing and asking questions. You’re doing nothing wrong. Please tell your SM that they aren’t training you properly.
That partner should not be a trainer if this is how they train people. Every single person they train isn’t going to know how to do the job properly if they do this to everyone.
That partner should not be a trainer if this is how they train people. Every single person they train isn’t going to know how to do the job properly if they do this to everyone.
AppointmentLatter302 3 points 8m ago
Went through bad training (I was borrowed barista cause my store not open yet) (the drive was 35 mins) then my store got postponed again. I talked to my main manger (the one that gonna be over my new store) and ask be moved closer to my house and she got me moved (start 2 weeks ago at that store) and I felt clueless cause how bad my training was and they been having retrain me and this round I feel like I grasp and understand lot more.
Some tips that help me learn is one people gave me one of each cup and has written how many syrups pumps and shots go in it and I study that.
Also I wrote it down bunch times(like you user have to when you where in elementary school)
How I would handle this situation you are in. Reach out to your SM or shift lead (who ever you feel like you can trust be honest with) and tell them that you feel like your trainer has lot going on. And that you feel like aren’t learning from them. See if you can switch trainers
Some tips that help me learn is one people gave me one of each cup and has written how many syrups pumps and shots go in it and I study that.
Also I wrote it down bunch times(like you user have to when you where in elementary school)
How I would handle this situation you are in. Reach out to your SM or shift lead (who ever you feel like you can trust be honest with) and tell them that you feel like your trainer has lot going on. And that you feel like aren’t learning from them. See if you can switch trainers
unknowncoffeemaker 2 points 8m ago
She gets paid for “training” you. I am 100% NOT telling you to snap back at her after she does it in front of your SM /srs but that’s what I would do.
lilmissambersue 2 points 8m ago
Ew why are they even allowed to be a trainer?! I just became a trainer because I love teaching people.
It should be fun! The trainer is like, your very first work friend!
You should talk to your SM because you should not be treated this way. You're learning and it doesn't seem like they are even trying to understand your learning style.
It should be fun! The trainer is like, your very first work friend!
You should talk to your SM because you should not be treated this way. You're learning and it doesn't seem like they are even trying to understand your learning style.
shitmuppet03 2 points 8m ago
I have bad days and get grumpy when I train, but I would NEVER take it out on my green bean. That is absolutely not okay. You're LEARNING, she can't expect you to know everything. Absolutely talk to your SM. I hope everything works out!
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