god I LOVE TASKING

let me task more i beg

DTO and F/CS for my store. DTO because it’s easiest to manage peak but sometimes F/CS too

I go between Warming, DTO, and CS. I try to keep it varied as to be a little flexible in my style

Play caller should be CS

Right which is why you should talk to your SM for certain accommodations.

don’t be a clown you dick

? That's my genuine answer

I like hard work it makes my shift go faster so I like CS

Fuck is your problem?

tbh you need to just tell ur manager or the shift supervisor about that bc idk about other shifts but i would never make someone do something if it was genuinely going to physically hurt them. that’s insane. or even if it isn’t hurting you but you hate it there should be a different deployment. you might need to get actual accommodations through sedgwick tho idk

tldr: consistently ask people who are barring what they need in-between tasks if you need help prioritizing.

I feel you!! My home store is one of the most high volume in the district and I've had multiple shifts that were staffed with only 2-3 baristas and 1 SSV. I also have had many headless chicken moments but I think its really important to remind yourself you're doing the best you can in the moment with what you have.

How long have you been with the store? What type of questions are you asking your coworkers? When do you typically work? I found that when I first started working at SBuxs my coworkers weren't super friendly. They were cordial but I think I had to show them that I was willing to work hard and was looking out for their best interests before they warmed up to me, so if you're relatively new that may be why they seem annoyed. Or if you have social anxiety like I do, you may just be over thinking the interaction?

The way you do CS is very dependant on the amount of staffing and the procedures/lay out of your store. For example, is DT solo or is there a DTH and DTO? My store's cold bar is set up right next to the DT area so I can often just grab supplies like refresher concentrate, fruit inclusions, or pump bottles and DTH can help restock or cold bar when they're waiting for hot bar drinks. If it's DT solo, I do it myself.

Some of the stuff I'm going to explain may not apply to you but here is my general customer support cycle:

1) When I am first put on CS I ask the last CS what they were working on and what they think needs to be done. I complete whatever task/s needed and move on to the next thing.

2) If there was no one assigned to support before me, I ask the people barring if there is anything they immediately need. I complete those tasks. If they are unsure or say nothing, I look at the bar and restock anything below 25% until it is 100%. For example, filling ice bins, bean hoppers, emptying trashes, cups, and lids. My store has a large counter behind DT and Cafe Bar so I will put a backup of any syrups frequently used (vanilla, caramel, classic...) and any syrups that are below 25% full, so whoever is barring can just turn around and replace the bottle themselves instead of calling on me to do it.

3) After I have completed those tasks I will check in with the people barring again. If they do not need anything, I will do one task I can let run while I do other things (i.e. brew teas, brew coffees, run dished through the Hobart, letting whips rest...).

4) In between each task that runs on its own, I stock, fill, and wipe down every section. For example, I will brew a tea and while it's steeping I will stock the fridge for cold/frap bar. Then I will do a rack of dishes and make backups for lemonade and refreshers bases while the Hobart is running.

5) After I have stocked, filled, and cleaned a section (i.e. cold bar, dt bar, cafe bar...) I check in with whoever is barring and ask if they need anything and then continue my support cycle, completing each section.

6) Once I have worked my way to the end of the bar I will sweep/stock the lobby and do smaller detail tasks like making nitro kegs or wiping down fridges or restocking the single serve tea bags. When I am done doing all that I start the cycle over again.

I love talking about SBux so please let me know if anything I typed was unclear or confusing!

Edited for grammar

Me too! It feels like no one wants my help or even wants me on the floor and being THAT customer facing all day is too much, I get too panicky

We had someone that hurt their shoulder and got accommodations that they couldn't lift more then X amount. Like they could still lift A gallon of milk to make drinks, they just couldn't carry a bunch. They ended up doing POS a lot, mostly by choice. Going through segdewick with a doctor's note makes it so a new SM will have to follow the accommodations. As a shift I wouldn't put someone in CS if I knew it would be a painful physical struggle for them. We have a couple of partners that physically can't carry two kegs at a time and struggle with one. I'll have them watch my area and I'll just quickly grab 2 kegs or 6 gallons of milk, or 3 full boxes of nondairy. Then I just put everything on the counter and they'll put it away. They get everything put away really quickly and stay on top of backups. The half buckets of ice kind of kill me, but they're working as hard as they can.

It's definitely something to talk to your manager about. If it's really the opening stuff that messes you up, and you can't get around it, you could maybe agree to move to the person who comes in right after open instead of the actual opener. You can also get limits on how much you can carry, and your shift will be responsible for delegating it to someone else. An unreasonable shift lead might get annoyed, but your health is worth it