Starbucks Baristas: The daily grind
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What position covers front register at your store? (self.starbucksbaristas)
submitted by EllaCgot2P
I’ve worked at many different stores that all function differently. When I first started 6 years ago we would have one person designated to front register pos and that was their only position. Since Covid and staffing changes at my store the CS person is responsible for doing all the things everyone needs and front register. This works well I find except for on weekends (which is the main times I work unfortunately) it is nearly impossible to take the influx of cafe orders up front and do all the things customer support requires. Just curious how other stores function.
rogue_nebula 15 points 8m ago
It’s supposed to be warming, but here warming rarely gets the time to do so. In reality it’s just whoever happens to be able to.
littlebraids 7 points 8m ago
I work in a cafe store and we have a designated front register person (only if it’s busy) other than that, it’s usually the shift supervisor who takes orders and other things when it’s slow
badatlife15 5 points 8m ago
I work mornings, for the most part it’s either the person on warming also covering the front register or whoever is on CS. When we’re busy and have enough people on the floor, we’ll have designated front person, who will also do brewing and help with CS when they can. If we’re really well staffed, which happens rarely, we may have a designated front person and a CS, so then front helps run food and restock food for warming, plus front register and CS does brewing and normal CS stuff.
canadiadryy 2 points 8m ago
Usually it’s front/warming as a combo position. Sometimes if it’s slower and DT can grab their own food, then CS covers front. We only ever have a designated front person if it’s super busy and we’re adequately staffed.
ElijahLordoftheWoods 2 points 8m ago
Front is a dedicated position at peak, then it’s front/warming as a combo, until the last 2 ish hours during close, we don’t get many cafe customers in the evenings, so it’s sort of CS, sort of whoever can grab it.
vivnaomi 2 points 8m ago
Warming but if you have enough people, then CS should cover.
wok3less 2 points 8m ago
customer support usually, otherwise whoever has a second to breath lol
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