Starbucks Baristas: The daily grind
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Ordering drinks for later (self.starbucksbaristas)
submitted by dnims24
Are we actually allowed to let people order drinks to make later? This is the second or third day someone has done it and I feel like it’s wrong. Maybe I’m just being petty but like what if someone tries to call and say I didn’t get this drink I ordered?
Edited for clarity: we’ve had a couple customers place an order for 5 drinks, but specifically ask for one (usually a vb frap) to be made when they go to leave. The cup is then just sitting there and the customer is chillin in the cafe for like an hour before they want it. Is it wrong of me to think they should just come back and order the extra item when they’re ready for it?
Edited for clarity: we’ve had a couple customers place an order for 5 drinks, but specifically ask for one (usually a vb frap) to be made when they go to leave. The cup is then just sitting there and the customer is chillin in the cafe for like an hour before they want it. Is it wrong of me to think they should just come back and order the extra item when they’re ready for it?
hotcheetomamii 26 points 8m ago
i think it just depends on your store and level of busyness but i wouldn’t do this. especially if they’re just sitting in the store, they can wait to order before they leave. not only will taking the order and having to make it later just clog up future orders, it’s so likely to just get lost or forgotten about
dnims24 [OP] 18 points 8m ago
See that’s exactly what I’m thinking. Luckily it’s been slow during the time they come to pick it up and have it made but like I’m waiting for the time it gets busy and they get frustrated
hotcheetomamii 5 points 8m ago
oh yeah that’s super frustrating! i would check with you SSV or SM on what to do in this case
dnims24 [OP] 4 points 8m ago
This particular shift really likes (platonically) the customer that did this tonight so I don’t think we’d be able to do anything with him (also he apparently does that all the time) but there’s another lady that did it yesterday and that was my first time seeing it
hotcheetomamii 6 points 8m ago
i hate when SSV’s let customers get away with non standard things >:( hopefully you guys get it figured out
pastelldillann 2 points 8m ago
your profile picture is sending me LMAO
hotcheetomamii 1 points 8m ago
LMFAO THANKS
DragonTear03 6 points 8m ago
do you mind explaining a tad more im a bit confused on what you mean
dnims24 [OP] 3 points 8m ago
Sorry about that. Just edited the post if you want to check it out again
Particular_Jicama761 5 points 8m ago
We do this at my store but for food items. We usually keep the sticker and reciet as proof of purchase, make sure you get their name and get them to tell your their name and what they ordered when they pick them up
RyusuiJL 8 points 8m ago
Jeez, this just sounds like you're all creating an additional nightmare for yourselves in a job that already has enough difficulties. We do a lot at our store to take care of our customers, but we don't have a system in place for "future orders." We're already at negative working space in our little cafe as it is. Let alone having to keep lists of stickers and receipts for orders to be fulfilled at any unknown time. Not to mention the confusion and hassle if proof of purchase gets lost, if orders transition to a whole 'nother shift of partners who were not there for the original transaction... Just a logistical nightmare all around.
Every other customer comes in, gets in line, makes their order, pays, then and picks it up as soon as it's made. But these people want their items on demand? This is just a slippery slope where you're going to have more and more people finding out about this and demanding they get the same treatment, which then negates the entire thing to begin with. Resulting in much more people upset at you than if you just told the first people "no" to begin with.
I mean, if you guys are SUPER slow and can make this work, more power to you. But my store isn't even as busy as some places I hear about in this sub, and I know it would just be an insane clusterfuck if we were to do it.
Every other customer comes in, gets in line, makes their order, pays, then and picks it up as soon as it's made. But these people want their items on demand? This is just a slippery slope where you're going to have more and more people finding out about this and demanding they get the same treatment, which then negates the entire thing to begin with. Resulting in much more people upset at you than if you just told the first people "no" to begin with.
I mean, if you guys are SUPER slow and can make this work, more power to you. But my store isn't even as busy as some places I hear about in this sub, and I know it would just be an insane clusterfuck if we were to do it.
Particular_Jicama761 6 points 8m ago
My store is in a mall so the privilege is only for mall employees. While we are busy most of the time, all of our regulars that do this completely understand if we can't get to them right away and are very polite about it, we also set a time that they have to get it by
RyusuiJL 6 points 8m ago
So you have a pretty unique situation. I can respect where you guys are coming from in your decision. Other mall workers, probably under the same time crunch you are during breaks. Solidarity. 🤜🏻🤛🏻 Glad to hear no one abuses your generosity, either.
Liberalmuffin 5 points 8m ago
like do you mean a customer comes at 10 and pays for a drink they want made at 3pm? or a barista ?
[deleted] 1 points 8m ago
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stinky_cat505 2 points 8m ago
there’s a elderly woman who comes into our store (she has mobility issues), she’ll usually order a cappuccino and then a peach iced tea for later. i’d say in this case i don’t mind because it saves her getting up again when she already struggles to but i probably wouldn’t do it for anyone that was able bodied
testingaurora 2 points 8m ago
Seems convoluted, and rife with possibilities for an error. What if theres a shift change and no one knows it's been paid for or what the deal is. They need to order it when they're ready for it to be made
Responsible_Snow7109 2 points 8m ago
I would say its weird like thats essentially them reserving their spot in line in a way? So its like they pay for it and when theyre ready to grab it and go, they tell u guys and expect u to get on it right away? If theyre patient about it and dont mind when u get to it after they tell u they want it then thats a kind customer. But my store always gets random clusters of busy times where its unexpected but i myself would ask a shift if i ever ran into this and of course whatever they say is what i would do since theyre the play caller but its a weird concept. I totally get it because they dont want the drink to be watered down or lukewarm or whatever but in my store specifically, it would be hard to do if multiple people started asking to do this. If it works in ur guys' situation then hey why not but definitely can be a headache if proof of transaction was lost or like someone else said, if shifts change and forget to communicate it to the next play caller/baristas
discountairpods 1 points 8m ago
hell no, i will 10000000% forget about it. it makes no sense not to order it when they’re ready to leave
Minute-General-2090 1 points 8m ago
the only time we find it acceptable is if the customer was someone who worked in our store (my store is inside a grocery store and the grocery store workers like to ask for their drinks to be made when they go on break or lunch).
We've never done it for customers or even our regular customers.
We've never done it for customers or even our regular customers.
yyz_barista 1 points 8m ago
Umm, in my 2.5 years, this rarely happened. I normally accommodated it, but it was also normally after peak, and not a major deal. If they're nice, I'd probably try to accommodate them, otherwise I'd steer them towards purchasing it on their way out (or we'd make it now for you).
Refunds via phone were always weird since there isn't really a way to refund people besides Starbucks card. But again, I'd just do my best to refund them if it was a genuine issue, or make them come back.
Refunds via phone were always weird since there isn't really a way to refund people besides Starbucks card. But again, I'd just do my best to refund them if it was a genuine issue, or make them come back.
dnims24 [OP] 1 points 8m ago
Yeah before I separated I was a partner for two years and was rehired at a different location. In my original store I never saw this so I’m like unsure of how to go about it
Tvdrone16 1 points 8m ago
Heck no. We aren't some hoity toity restaurant where you can get an order on the way out. If you want something on the way out, then order when you leave. I had a lady mobile order, then ask us to put it in the fridge for her because she isn't gonna pick it up for another 4 hours. I threw it out and just waited for her to get there. People are annoying as all hell.
ElevatorsAreScary 1 points 8m ago
No. They can place delayed orders through Uber eats or slip the dishes. But we don’t hold orders for later, or take orders over the phone. Unless it’s a big bulk order like 30 cake pops, or twenty drinks, or a traveller or something like that
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