If it’s due to a store stock issues then no. If it’s for their preference when the frap roast is available, yes.

I wouldn’t charge, but cold brew works better as a frap roast sub

If they are nice to me than no. If they are impatient or self absorbed than yes.

I think this is one of those things that might have changed over the years, but it used to be policy that we could sub shots for frap roast at no charge. I had an old school manager with a 6-digit partner number that always said that was standard, and I think I've seen it in the beverage resource manual, though that document has been updated and it might have been changed.

Thing is, we don't have a way to properly ring it in. Best you can do is hit Ask Me and write "sub shots" but that wouldn't capture inventory correctly.

I would probably make the frappuccinos with cold brew instead personally if we were out of frap roast. It still wouldn't capture the inventory correctly but at least the cold brew is already cold and won't melt the ice like hot shots would.

If the problem is that not charging doesn’t account for the espresso usage in inventory, maybe you could add the espresso shots on the pos and then remove the price via discount before they pay.

when we are out of frap roast i just tell the customer, hey bro/sis we are out of frap roast today are you ok if i substitute it with an espresso shot, no charge. would you like it to be decaf or jus normal espresso. usually its great for a heads up that their drink is gonna taste slightly different

It's a sub not an addition so of course you don't charge them. Why does everyone act like what we give customers comes out of their pocket? And for anyone concerned about inventory, you are wildly overestimating the sophistication of our systems. This sub happens maybe once a week but even if it happened a few times a day the shots wouldn't equal the amount of shots consumed by partners that aren't rung into the register, the amount of shots that fall into the tray in the morning to warm up the machine, or the beans that get vacuumed out to clean the machine. None of which are accounted for. Y'all stingy af. Not all standards are written down. You have to use your best judgement from time to time. Sincerely, a 112 SM 💚

Brew a double strong batch of Italian and chill it, that’s the sub for frap roast.

We’ve been using those instant coffee packs that Starbucks sells, I forget what they’re called. No one buys them ever like literally maybe one time I’ve heard someone ask for them at this store (drive through only and coming up on a year since it opened). I realize this isn’t standard, but they’re pretty dang similar. They’re both instant coffees. 🤷🏼‍♀️😂 our store manager is fine with it

Edit: I think they’re called VIA. We use two whole packages in 2 liters of water. It’s a witch 🧙‍♀️ to open all the little packets inside but it works.

No I wouldn't charge

Nope. I never do unless I have everything I need and they ask for it

It’s not the customer’s fault that the store is out of frap roast. It’s better to take care of it and give the customer the best experience you despite stock outages.
To the comments that are concerned with how it’s communicated on the sticker, technically even adding the shots is meant to be in addition to the frap roast, so to be correct you would need an ask me saying no frap roast. But I’m sure the bar partners at your store know about the outage, so without any modifiers they already know what they should be doing to substitute the frap roast. At the POS, your job is to communicate the substitution to the customer

It’s crazy that y’all are out of frap roast tho. Over here right now it’s brown sugar syrup

Who taught you to spell ayo like that

As long as they're not rude idgaf lol. Starbucks can take the financial hit they'll be fine

what i typically do if we’re busy is offer to make it with iced coffee or cold brew, and then i just type it in ask me. just so the poor bar baristas don’t have to pull shots for fraps haha

not if there’s a choice but if we’re out then what else am i supposed to do🥲

Naw

You would not charge. Just as you don’t charge for decaf espresso if someone requests a coffee based Frappuccino as “decaf.”

No

The way I think about these situations is.. if you go to a restaurant and order the salmon and they say they’re out. So then you decide to order the lobster. You’re paying for price of the lobster. They’re not going to discount the lobster to be salmon price because they’re out. It’s just not an option 🤷‍♀️

Technically I think you're supposed to but I'd avoid it because it's not their fault.

If you are subbing because you are out of frap roast, then no you should not charge them.

Also little hack. If your ever out of frap roast you can take 1-2 shots of espresso depending on the size and like 3 extra syrup pumps and you have a Frappuccino

don’t charge for one and after that yes charge

I just did a “refresh” training at my store and was told the standard is no charge if someone is subbing espresso instead of frap roast