A LIVING WAGE

Being able to training new partners in FULLY before they can be considered as full coverage after their like 5th shift with mediocre training. Corporate actually giving SM’s hours to schedule more partners because they give stores the bare minimum of coverage then when there are 3 people on the floor & drowning they want the DM’s to not turn off mobiles because we will “lose money”. Bottom line we just need actual support in the stores not them coming out with hand held cold foam blenders or auto ice dispensers and expecting us to be jumping for joy

Living wage + better staffing

I would love to see individual responsibility taken from the store managers. I’ve heard so many stories, and experienced myself extreme hypocrisy from the managers specifically. The district managers will excuse the store managers in anyway they can. Even when the store manager is clearly in the wrong of whatever situation. It’s extremely tiring and the reason so many barista‘s leave the company

[deleted]

where do i start!! a living wage obviously, i make $16 an hour, which is not enough for me to pay all my bills and still live comfortably. better benefits, starbucks used to be known for paving the way in benefits in fast food but a multibillion dollar business can do better than what they’re doing now. we need better support from higher ups and corporate. the customer is not always right, and often times they’re very wrong. i want my manager to side with me when i’m talked down at by someone in the store. as a company starbucks is known for intimidating their employees and using illegal tactics to get what they want. they need to be held accountable for silencing employees and union busting. consistent staffing and actions in place for understaffing need to be taken into consideration. either we have enough people to properly run a store or we close drive thru/turn off mobiles/etc. i cant do everything with 3 people on floor. safer and cleaner stores! so many stores have bug problems or are just dirty. you cant always expect baristas to have time to deep clean a space that is used 18 hours a day and constantly have people going in and out. even with clean play it’s hard. not to mention the amount of store managers that make baristas clean biohazards. it’s unsafe!

Protection from customers or the ability to trespass them. At my first store we had a girl throw her drink at us. I've repeatedly been cussed out or berated by customers and had to write up incident reports because they were so disruptive but they keep coming back.

So on its face Starbucks tries to be very employee friendly, but on the back end they operate by metrics and data, and dont often give the local leaders like SMs or even Supervisors the power to make real changes that would benefit the partner experience in the day to day ops. One thing that sticks out to me is our earned labor, which blocks SM from creating a schedule that would work for their store and team. It doesnt take into consideration if one daypart may need more support because of untenured staff, and if the stores had to take steps such as closing cafe or turning off mobiles, that effects your "earned labor" for the following weeks. So you have one bad day from call outs and need to shut down a channel? Well next week the algorithm tells the scheduling software that we didnt need that many people because we had lower sales, and it creates a self fulffillong prophecy of not having staff and having to either shut down channels or suffer.

They also updated their training plan recently, but theres little to no follow up or accountability on wether that system is being followed at all. The training to be a barista if done properly is extensive - Multiple weeks long. The training to be a trainer? 3 hours. A drop in the bucket when it comes to all the standards your supposed to be passing onto the new partner.

We also have benefits, which I think is fantastic and I wont bash on. Especially the college benefit. What i think Starbucks is failing to understand that these benefits are not unique anymore. Walmarts just one I can think of that has just as many, and very similar benefits. And honestly, same thing with wages. Its not unique anymore to be getting 15/hr for a job in the service industry, at least where i live.

Im sure i could go on all day... but.. these are just a few of my issues

$$$$$$

it will always be the answer