if its not on the sticker i’m not doing it

No that’s super annoying! I don’t care about making sbx $ but I do care about giving customers a consistent experience, to make everyone’s life easier

Green bean here, been doing my best to ring up customers right but sometimes I struggle so much, especially with everything on the menu and special requests. I regularly get a few managers chewing me out because I didn't charge and extra 70 cents for something, meanwhile I watch my coworkers who have been here for over 2 years ring up customers wrong all the time...they just correct it over bar through headset. I get it, ill eventually get it down, but please 😰 why are starbucks leads so hard pressed on it.

I completely agree! We have a girl at my store who rang something in under the “Ask Me” button because she “felt bad.” I tried to explain to her that if we do it once, we have to continue doing it and Starbucks is a privilege, not a necessity. She always does stuff like this under the guise of “feeling bad” and it drives me nuts!

Whenever I decide to “make the moment right” in these ways I make sure to state something along the lines of “I cannot promise that another Starbucks store or even employee here will do it for you the next time you request this but I’m doing it for you this time”. Sticks it to their conscience and helps add clarity to both customers around and partners that it is not common. It is definitely annoying to be called and equally to be shadowed by “the other Starbucks” argument. If you decide to coach, lead with the emphasis on getting standard and not how they’re doing it wrong or how it messes up customer relations because that can be reasoned away, the fact that there is a standard cannot.