A customer asked me to remake his grande pike, so I did. I turned around to get him some brewed coffee, then handed it to him.
He said, "Now you and I both know that, here at Starbucks, you turn your back so you can mess with the coffee you pour. Don't try to play dumb. I'm worth 70 trillion dollars, you think I don't know that?"
Honestly, I was too stunned to speak. Another partner spoke up and told him it was freshly brewed, so he took a sip.
"You know what," he said, voice dipping low. "There's a witch that follows me around at a distance. She ruins all the coffee I buy."
Me: -surprise Pikachu face-
Partner: Oh. That's a shame. Unfortunately, this is the last time we will remake it for you.
I'm still new, so I was sent to the back to get ice while they dealt with Mr. Big Bucks. When I came back he was leaving, so at least no security was called. Maybe one day I'll be able to respond gracefully but for now when a customer makes me go off script I flounder.
--
I always feel bad for these guys. They can't get the help they need. I hope that witch leaves him alone.