There could be more to it than you know. Something serious could have happened between them that the partner only shared with the sm and doesn’t feel comfy telling the whole store. Tbh, I would stay out of it because I would want people to stay out of it if I had to ask for someone to be banned.

why care? side with your fellow worker

clearly something more going on here, whats their reason for not liking them?

It’s not easy to officially get a customer banned from a store. You need documentation to do it. Unless this is an unofficial ban and the DM is completely unaware of it, I would assume that there was a good reason for it that may be getting withheld from you. If it is unofficial and the DM is unaware of it then no it’s not allowed.

seems like you’re missing information maybe your coworker isn’t comfortable sharing w you. just lean into empathy and assume theres a bigger picture to all of this.

your sm asking them to find a different starbucks doesn’t mean they’re banned. the dm has to file a ton of paperwork and work with lawyers to actually ban someone and usually takes multiple months of incident report filings for them to warrant one. if they come back and those filings haven’t happened then you’re not allowed to ask them to leave for simply being there not doing anything wrong.

source: my store had a gun threat and that wasn’t enough to ban the individual who is a regular at out store.

If I knew we could ban customers, I may still have a job there.

is there anything you can do about it? why does it really matter though at the end of the day. clearly your coworker has an issue with this person that you might not know all the details about and it really isn’t any of your business honestly. be a little more empathetic to your fellow partners

If the customer called corporate to complain they’ll probably overturn it and have a talking too with the SM. It usually takes months of documentation to get the DM to approve of a ban unless there’s a physical or sexual assault in the store.

My comment is directed generally to partners who are saying “how easy or how difficult is it to ban someone”: this is why the digital incident report form became a thing. Because it used to require paperwork, and snail mail. For anything to be “official”. Now, this is a direct line to the Safety & Security team, and not that they can decide for you or anything, but there’s no more waiting for Seattle to get the documentation type thing. Now a days the SM & DM receive an email, and the DM can escalate from there if it’s needed.

I can’t speak for what should or shouldn’t have happened at this store with this particular story, but I just wanted to clear the air about how official documentation works for these kinds of things.

Like any private business, you've always got the right to refuse service

Good for them, slay

idk but i wish i could do the same, a couple ex coworkers from my last job give come in and i have a fuckin panic attack every time they do and i have to leave the floor.

ok but that’s one customer… who cares and it’s not like it’s not another starbucks around… and it must be more to it if the SM is actually acting on it

i see nothing wrong with this. perks of the job.

I’m hoping there’s more to it (not in a bad way) otherwise it seems like an abuse of the power. 🤷‍♀️

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