The other night I’m working drive thru. Another coworker is solo bar, it’s about 6:30-7pm. A customer orders a venti iced caramel macchiato. She comes to the window, pays, and I hand her the drink. I say have a good night and shut the window bc someone else has pulled up to the box. I take their order. I turn back, and the lady is still sitting there. I open the window, smile, and wait for her to ask for a straw or napkin or whatever.

Customer: *gestures to her shirt*
Me: *looks, notices three small drops of espresso* Oh! Would you like some napkins? *already grabbing napkins*
Customer: I guess.

I hand her the napkins.

Customer: *mumbles something angrily to me while taking the napkins*
Me: I’m sorry?
Customer: I said this is probably RUINED. I don’t know what you did to this lid but the drink got all over my shirt and it’s probably ruined now.
Me: *just kinda stunned* Oh…kay... I’m really sorry about that! I’m not sure what happened, but i’m very sorry!

We just kind of stare at each other for a minute. Finally, she rolls her eyes and leaves.

She already paid for her drink… so I don’t know if she wanted a refund? Or wanted us to pay for dry cleaning? Pay for a new shirt?

Also, it’s not mine or my coworkers fault you spilled your drink on your shirt, lady.