To the customer who didn’t like the wait times during the middle of peak, stormed out in the middle of me trying to help you, and then proceeded to call the store five times to yell and scream at us…

Get professional help you coward.

I feel you OP. Today ain’t it.

My DM literally told us "customers can wait" instead of actually hiring more people. Fine, you wanna squeeze the life out of partners with skeleton crews? I direct every single customer to my DM's card on the condiment bar and tell them exactly what he said. You dont like waiting? Take it up with him

Gotta love those customers who attempt to make their problems ours. They all seem to forget they chose to mobile order/come to starbucks on their *own free will* and can’t seem to understand the wild idea that there might be a wait. I really feel like mobile ordering set the precedent that orders will be ready immediately, and that’s just not the reality.

Any customer who decides to throw a tantrum while partners behind the counter are all running around wildly loses my respect immediately. Read the room, if you go to an establishment and there’s a long wait because it’s busy, throwing a fit over waiting does absolutely nothing productive for anyone. I finally got to the point where it’s like oh you’re gonna yell at me about waiting? I will now take my time to make your drink, because I can’t help but laugh at the ridiculousness of this moment. It’s silly so I’ll just act silly too.

Also, those customers who mobile order and then immediately come through the drive thru….I beg y’all to please stop this. It just makes everything worse, and we’re not robots so no, your mobile order isn’t even near ready yet

For my store — the number of staff we have hired isn’t the problem — it’s the amount of labor the company will give us. There are plenty of people at my store who would be ready and willing to work during certain times, and my manager would love to schedule them — but can’t, because of labor. and the floor suffers as a result

To the customer who like to passive aggressively say "oh no its fine, im just going to be late for work" with a small giggle, but proceeded to stand in a long line and can see only two people working and then complain they're going to be late like its our fault.

Can you just please fuck off, lol 🥰🥰

Oh how badly I want to say "If you want your darn drink so bad, then come back here grab an apron and make it!"

Right! Ugh
Some ppl lack common sense.

I mean the answer is managers get financial incentives for keeping labor costs as low as possible.

The 30 mins of set up during opening isn’t enough time

any time i get a crustie saying "why dont you just hire more staff wah wah" i just hit them with the classic "it's hard to hire people if they aren't applying in the first place <3"

alternatively you can smack em with, "we're hiring if you're looking."

Yup, we had another lady who couldn’t understand why she had to “wait” so long for her drip coffee. She still didn’t get it, when I said “it’s because there were several people ahead of you” then she said “I wont be back” I said you’ll be sorely missed. Then proceeded to make an announcement to the many who were waiting
Telling them their patience will be very appreciated, and that we are working with limited staff. That I’d anyone is in a hurry to please come see me, and we can refund you, or see if we can quickly help you. As long as you are patient with us, as we are doing our best. I’m in my 40’s it’s a part time job for me. I’m a mom, I’m very fortunate, and enjoy this job most of the time. But when I see a customer berate any of my partners, mama bear comes out. Majority are quite young, and seeing grown ass people yell at 16 year olds really pisses me off. But really when they are rude to anyone.
We have a great management team, and they are doing everything to hire, our SM has had to come in and work on days off.

"no one lasts long because so many customers are impatient and awful to us"

Why don’t the people without patience just make their drinks at home where there’s no line?

customers who complain and throw tantrums about waiting for their drink that they placed through the app during the peak are never gonna make it far in life if they expect everything to be ready at their own pace. my store is a SHIT SHOW every weekend because we will be 15-20 minutes backed up because there’s only one person doing mobile and cafe orders at the same time and sometimes doing cold bar and hot bar by themselves. how they have been this far in life is astounding

You should’ve handed her a job application

I would’ve walked off the floor out to my car and walked back in with one of my extra aprons and handed it to them.

"What a great idea! Here's an application and a pen. Go at it."

Bruh idk if it’s the full moon coming or what but customers were EXTRA hostile today.

If Starbucks would allow people to work Saturday and Sunday only (I have a full time job M-F) then I’d be so happy but they only want people to work 4 days…only 20 hours…

No because I had a customer come in for a mobile order 5 minutes after they placed it with 4 dark roast coffees right after open and the dark was still brewing so they stormed out saying they had to go and they were already late when they could've waited the two extra minutes for the dark roast to finish so that I could get the last 2 ventis out