so context to this- i’ve been a shift lead since september and actually really enjoy my job. i put my baristas needs before most other things, and always try to do my best to accommodate for everyone, including customers. mostly because, yk… its my job. for the past month, i’ve ran every sunday shift and with the run up to christmas, the past sunday was really busy. we usually pull in 3k on weekdays, but we had a nearly 10k weekend which is super busy for us. most of the baristas in my team atm are in training for a new store, and this particular sunday team only had two people, myself and a previous costa barista, who had experienced a starbucks christmas weekend. with all of this to consider, including delivery tablets being on and a queue stretching past our kiosk of a store, i decided to close the lower portion of the cafe so that it could actually get deep-cleaned. we’ve had multiple managers complain about the state of our store, and its a been priority of mine to make sure every one of my closes is above standard to make it easier for the next day openers. the decision was also based off all of my team saying that they were stressed and felt as though they couldn’t cater to our have-in customers.i decided to put up a sign and get a move on in cleaning it, seeing as there were only two people sat in that portion of our cafe anyways. long story short, my district manager came in to the store with his WIFE and CHILD and decided to loudly berate me in front of all of the customers and staff. with me having a not very good mental state as is, and previous trauma and with men shouting at me, i went completely silent. he said i need to open it back up now and that it will be a discussion for tuesday (today). with that, he left and i proceeded to have a panic attack to my sm over the phone in the back office for an hour.
now, i understand from his perspective, i was making a decision that lost business. if he had a calm, honest conversation with me (but he probs didnt seeing as he wasnt working), i would have happily opened it back up. but he just pulled my arm, ripped up the sign i made to apologise to customers, and stormed off. maybe im being sensitive,but it honestly just made me believe im crap my job. i was just trying to help my team, and no customers complained whatsoever because there’s another section of cafe to sit in. a customer had to ask if i was okay, bc to them it looked like this random man just came and grabbed me, and also forced me to open our cafe.
just want to know if im completely dumb for feeling the way i do about this situation, because im one more incident like this away from handing in my notice. thank you.