If it doesn't say "no whip", then it gets whip.

for mobiles they have the option to take off the whip so thats on them if they mess up. for dt, if it doesn’t say “add whip” or “no whip” I have to ask my dt person and then the cust if they forgot to ask.

When they were training me, they told me to never put whipped cream on orders with non dairy milk unless it was a drive through/cafe order where the person was asked if they wanted whip and said yes. Ie mobile orders with non dairy milks do not get whip, basically ever. My manager trained me on bar and his reasoning was “it’s easy enough to just put it on a drink for someone if they wanted it and didn’t get it, but we can’t take it off. If they got it on their drink and didn’t want it we would have to remake the whole drink.”

The Beverage Resource Manual was updated May 2022 switching from saying no whip on any non-dairy unless requested to:

*If a customer orders a nondairy beverage which includes whipped cream in the build, confirm with the customer whether or not they would like the whipped cream included. All sugar-free syrup beverages should also not be topped with whipped cream, unless requested by customer.​*

Where it gets tricky is that the default on POS and MOP is to build to standard and include whip. Ordering in store is easy enough to click no whip and hit whip again for it to say add whip so it's clear for bar partners at least. MOP is one of those where you need to train your customer by building to standard (including whip) and remaking when they don't want it but letting them know to check the way they order it since whip is a default option so an extra click to take off next time they order.
Of course depending on how often that happens when they don't want the whip, it may be better for your store to not put it on and instead add if they ask since it's easier to just add whip and switch lids instead of remaking the whole drink.

Yeah no if it's a mobile order you're getting exactly what prints out on that tag

I was also trained to not put whip if it is made with non-dairy milk. There were often times where we had to re-make the drinks because it had whip on even though it didn’t say no whip! So normally i make the drink without the whip. And when custies come, i ask them and put the whip if they still want it. WAY better than making the whole drink again. I also remind them about indicating no whip option when they mobile order next time.

If they're smart enough to change the dairy in the app, then I assume they know how to change it to no whip. If it doesn't state no whip, it gets the whip if it's in the build. If they didn't realize, then here's you're lesson and you can order correctly next time. I'm not a mind reader, I'm a barista. Order I right or I will teach you how for next time 🖤

It gets whip unless they ask for no whip and it’s on the sticker. We get a lot of custies who want nondairy and whip.

When I was a partner, if someone ordered a non dairy on mobile only, I wouldn’t add the whip, when they came in I would ask if they would like it. It’s quicker to assume they don’t want it and add it after vs completely remaking the drink. I don’t think it’s standard but 🤷🏻‍♀️

We had a habit of writing "keep whip" because most of the green beans were struggling.

Cafe order: I ask the customer, then politely remind whoever is at POS to ask so I know on bar. (We just hit no whip, then whip again so the ticket says "add whip".)

Mobile: I set the ticket aside and ask the customer. I get about a 50/50 for yes/no whip. I'm lactose intolerant, and I know some people are really sensitive. I've met people who thank me profusely for waiting because even the whipped cream will upset their stomach for a few hours, or for the rest of the day. Or they're vegan, and totally forgot to hit the button. It happens sometimes. I get it, and I'm not comfortable with adding dairy to a alt-milk drink.

Drive-thru: I ask DTO, and also gently remind them to hit the whip button. We all forget at times, I get it.

I haven't encountered a delivery order like this yet, and I would probably do the same thing as a mobile. That way the driver doesn't get a bad review or whatever.

For the SCAM Frap and Apple Crisp Frap, those get whip in the recipe so I follow that. If a customer is vegan or LI, I'd just remake. Some just say to scrape off the whip, so if they say that then I do that.

I just assume it gets whip unless it specifies. If the drink is ordered in DT or cafe they should def be asking if they want whip or not if they’re getting a nondairy milk. Sometimes if it seems like the customer didn’t want whip, I won’t put it on and I’ll double check with the customer just in case. It’s quicker for me to add whip to a drink rather than remake the entire thing.

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at this point i just ask for most orders bc even with normal milk they’ll say no whip when i ask sometimes. but yeah for non dairy and nonfat i put add whip but i just ask anyways or i’ll forget to when i need to 😅

It’s easier to add the whip back than it is to have to remake a whole non dairy beverage so we tend to leave it off on mobiles until we can ask.

If the order was taken in store and I get a sticker for, say, an almond milk mocha by itself I'll follow up with the customer or whoever took the order to confirm. I've gotten our store to confirm whip in most cases by hitting No Whip and then hit Add Whip; if I see that I don't have to ask.

For mobile orders and deliveries they will always get it because I don't think there's a realistic expectation for customers to confirm the whip like that. It's sufficient if it doesn't say No Whip in my opinion.

For drinks that come with non-dairy and whipped cream in the standard recipe like the sugar cookie frappuccino I just leave it on. It's part of the recipe.

they way i see it, they have that chance to say no whip. otherwise i ask