- A girl ordered a caramel brûlée latte but kept asking for “no caffeine and no decaf.” I had absolutely no idea what that meant, so I just straight-up said “I’m sorry, I don’t know what you mean by that. Did you mean you want it without coffee?” She said yes, so I rung her up for a caramel brûlée crème because it’s cheaper and my coworkers wouldn’t have to go out of their way to tell me I rung her up wrong. Then I overhear her complaining to my coworker who handed it off to her because it wasn’t a latte. I really can’t win.

- Guy orders an English breakfast tea with half-and-half. I hand it to him because he was still waiting for it at my register, and even though there was a decent line behind him, he takes the lid off and is like “that’s too much cream. I want it on the side so I can pour it in myself.” Was I supposed to be able to read your mind? A simple “please” would’ve been nice too, by the way, but I know that’s apparently too much to ask from most of you. I just went to remake it for him and held up the line even more. Oh, and he spilled some of the first drink on the counter, but I didn’t get the chance to clean it up until there were no customers.

- Very impatient guy comes in and orders a few drinks, two of them being the caramel brûlée latte of course. He proceeds to actually complain that it didn’t look exactly like the picture on the menu. Then he’s like “I wanted them iced.” He never said that, and by the way, the picture on our menu is of the hot version of the drink.

Are people really this stupid? There wasn’t even a language barrier with any of these customers, but maybe I would understand the “confusion” if there was. People don’t even know what they’re ordering and will always blame us for their own mistakes instead of admitting they were wrong. I always make sure to repeat orders back to people to confirm I got everything right, but somehow so much shit ends up going wrong anyway. I’m getting closer and closer to just quitting.