Starbucks Baristas: The daily grind
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I love my team, except the shift that usually runs peak… (self.starbucksbaristas)
submitted by QueerLemonMeringue
I was a partner in 2007-2009. I came back to Starbucks because despite it all, I still enjoyed Starbucks. I came back about 3 months ago and have had an exceptional experience, except… one shift lead. The store is kinda obsessed with numbers and being the best in the district but the shifts and management are really the only ones who talk about it and it’s very centered on them not the rest of the team. We’re a particularly busy store with $60k+ weeks all the time. So we usually have 6-12 partners on the floor and one shift.
The shift in question doesn’t like me. It’s pretty obvious. Oh and she literally said that, out loud on the floor in front of more than one person. She won’t say hello to me. She won’t engage. Nor does she evolve the way she speaks to people. She has pigeon-holed me to front/CS which normally i wouldn’t mind on occasion but literally it’s the only job she’ll let me do. When on warming she literally grabbed the tongs out of my hand and told me to go to front. When on filling front drip orders she literally took the coffee out of my hands and told me to take orders. When filling oatmeal she took it our of my hands and told me to empty trashes. When working on lobby bar she pushed her way in front of the bar while I had a drink in my hands that I was making, started making her own drink for her break and then had the audacity to tell me that I wasn’t making the drink right while she was still standing in front of the bar. When working at the drive register she took drive orders, she literally took drinks out of my hands before she’d let them out the window. No explanation. Just her rudeness. She NEVER asks what I would like to do today and constantly asks what everyone else would like to do. It’s so obnoxious and I finally told her: “You never say anything positive to me” and now she’s requested that I be fired.
WTF?!?!?!
How do I deal with this? Do i report it up the chain? The manager hasn’t done anything about it. Every other barista that I’ve talked to about her says she’s a pain in the ass but she (and this is how she words it) “I get 30 second times out the window and no one else can do that” and the manager let’s her get away with shit that no one else would because of it. Is this what Starbucks is now? Just concerned with the numbers and humans be damned? How do I report this to the district manager? How do I report this behavior to HR?
The shift in question doesn’t like me. It’s pretty obvious. Oh and she literally said that, out loud on the floor in front of more than one person. She won’t say hello to me. She won’t engage. Nor does she evolve the way she speaks to people. She has pigeon-holed me to front/CS which normally i wouldn’t mind on occasion but literally it’s the only job she’ll let me do. When on warming she literally grabbed the tongs out of my hand and told me to go to front. When on filling front drip orders she literally took the coffee out of my hands and told me to take orders. When filling oatmeal she took it our of my hands and told me to empty trashes. When working on lobby bar she pushed her way in front of the bar while I had a drink in my hands that I was making, started making her own drink for her break and then had the audacity to tell me that I wasn’t making the drink right while she was still standing in front of the bar. When working at the drive register she took drive orders, she literally took drinks out of my hands before she’d let them out the window. No explanation. Just her rudeness. She NEVER asks what I would like to do today and constantly asks what everyone else would like to do. It’s so obnoxious and I finally told her: “You never say anything positive to me” and now she’s requested that I be fired.
WTF?!?!?!
How do I deal with this? Do i report it up the chain? The manager hasn’t done anything about it. Every other barista that I’ve talked to about her says she’s a pain in the ass but she (and this is how she words it) “I get 30 second times out the window and no one else can do that” and the manager let’s her get away with shit that no one else would because of it. Is this what Starbucks is now? Just concerned with the numbers and humans be damned? How do I report this to the district manager? How do I report this behavior to HR?
PetMySquid 6 points 7m ago
Have. It. In. Writing. Before. You. Go. To. Anybody. About. This.
The more specific, the better. What specific day it happened, what words between you and her were exchanged, did she ever physically move you/touch you in any way that seemed aggressive or not appropriate for work in order to do any of these things, a list of the partners on the floor during the time of the interaction, etc.
Make a notepad on your phone, then later write it out to where you can email it to partner relations (Starbuck’s HR department) and CC your district manager.
The more specific, the better. What specific day it happened, what words between you and her were exchanged, did she ever physically move you/touch you in any way that seemed aggressive or not appropriate for work in order to do any of these things, a list of the partners on the floor during the time of the interaction, etc.
Make a notepad on your phone, then later write it out to where you can email it to partner relations (Starbuck’s HR department) and CC your district manager.
mrsbrightside9 -1 points 7m ago
This might not be the case but…. I’m a shift and have a barista dealing with something very similar, and I’m sure in his perspective it’s the same, but to anyone around him, he is the problem. He has an attitude, argues, is never wrong, makes drinks out of standard that is just plain lazy and is a bad partner. He is always complaining about not getting a position other than front/cs or getting bar time but it’s his doing. Just to name a few issues.
What I recommend is talk to the other shifts and ask for their honest opinion, as well as senior baristas. Ask the store manager how you can improve your relationship with that shift and maybe have a sit down with all 3 of you. If they are the problem having meetings with all these people will give your enough info to go to HR and report discrimination or harassment.
What I recommend is talk to the other shifts and ask for their honest opinion, as well as senior baristas. Ask the store manager how you can improve your relationship with that shift and maybe have a sit down with all 3 of you. If they are the problem having meetings with all these people will give your enough info to go to HR and report discrimination or harassment.
QueerLemonMeringue [OP] 1 points 7m ago
That would be parallel if it was the case with every shift.
It's only this one.
It's only this one.
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