The labor model is quirky. We basically have forecasted hours (historical averages) for demand each day/week when the schedule is being made, but then earned hours is actually what we need to schedule to (could be more or less than forecast) and then day by day there's the actual hours worked vs earned hours (next day update of what labor was allowed to be spent).

So the people scheduled that end up calling out hurt the earned hours in the sense that the labor that was originally scheduled no longer exists because the store wasn't able to meet the business demand due to the absences impacting customer traffic and complexity.

Be depends on whether the people who are calling out are coded for training or non-coverage. Training and non-coverage hours dont count towards the weekly labor allowance, so then if you are covering them but coded as coverage then you would exceed the labor allowance.

its not a weekly thing moreso a daily thing.

At my store we only allow people to stay late if its the day of the call out. For example, today I had a callout and had to send someone home so it opened up 6 hours that someone or a couple people could have stayed for.
On another note, more than 2 ncns without good reason you aren’t gonna be scheduled anymore