Starbucks Baristas: The daily grind
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“I don’t want you to fix it, I just want you to know you made it wrong” (venti rant in a trenta cup, no room) (self.starbucksbaristas)
submitted by Affectionate_Guava71
Get the fuck out of the store then, thanks. Stop wasting my time.
I hate people and this fucking job.
I hate people and this fucking job.
mimidoesstuff 84 points 7m ago
Yeah I hate that. How are you going to whine and complain about something but you don’t even care to get it remade to your standard or ours? I’m not your friend, go whine to them.
I had a lady complain to me that the wet espresso macchiato I made her was too wet. The short cup wasn’t even half full. “I wanted it WET, not DROWNED.” She went on and on about her milky, wet espresso, but when I apologized and offered to remake it for her, she said no. “It’s a good thing I’m not picky,”she said.🙄 So I said okay and just ignored her from then on.
I had a lady complain to me that the wet espresso macchiato I made her was too wet. The short cup wasn’t even half full. “I wanted it WET, not DROWNED.” She went on and on about her milky, wet espresso, but when I apologized and offered to remake it for her, she said no. “It’s a good thing I’m not picky,”she said.🙄 So I said okay and just ignored her from then on.
Brgnbo 64 points 7m ago
I haaateeee when you’re like okay I’ll remake it no problem, yet they keep going on and on and on and on about how wrong it is but you don’t have to remake it BUT THEYRE STILL TALKING ABOUT IT. And you’re just there like 🧍🏻♀️ do u want a new one or not
[deleted] 49 points 7m ago
[deleted]
franglaisedbeignet 44 points 7m ago
I love standing at the ovens in our cafe store and someone is staring at me, glancing frequently at their watch. So I’ll say whomever’s name is on the food tickets in front of me, oh are you Karen waiting for the danish? And they’ll say, no, I mobile ordered blah blah blah drinks, and I think *surely you see I’m heating up food, and hot and cold grande sized drinks aren’t magically appearing out of these convection ovens.* Why can’t they see with their eyes where the drinks are being made? I might start telling them the mobile handoff is in the special rooms that lock in the back of the store, that you can stand in the toilet and flush yourself into the Starbucks Reserve Roastery of Magic.
wooohooohoooe 21 points 7m ago
Omg what drink was it. You can tell a lot about a custy by what they order
Necessary_Low939 20 points 7m ago
A venti bone dry cappuccino, skim milk with 2.75 shakes of cinnamon.
GreenTourmaline13 3 points 7m ago
Yup.
catgirlmunist 11 points 7m ago
Literally "I don't want a solution, I want to be mad"
CrypticPearls 9 points 7m ago
These customers aren’t looking for a solution, they are looking for a problem.
psionicillusionist 9 points 7m ago
The ONLY time this is helpful, is when it's someone who is trying to be genuinely kind, like "hey my sandwich got burnt, I can't wait for a new one but that's okay; I just want to make sure you know," (and holy shit I can't pull out the recovery card fast enough) because what if there was a problem with the oven? Or maybe a green bean is confused about a drink's standard build. Shots could be pulling wrong or the whipped cream could be spoiled. One time after getting drive thru, I called a Cookout to let them know their Sprite syrup tasted off. The lady was really sweet to offer a new one, but I was okay with fizzy water anyway. It helps me stay sane to remember there are people actually trying to look out for their servers/baristas. But I know what you're talking about, when people just complain for the sake of complaining and they stay mad about it even after you offer to help.
Necessary_Low939 9 points 7m ago
I usually reply with “🤡 ok”
very_will 5 points 7m ago
I think my biggest W was when a customer came inside from drive to complain to me about her order. Store was packed and decently staffed. She started going off on me (forgot what for) and then said something along the lines of “I come to this location all the goddamn time blah blah blah…” to which I just calmly responded with “ma’am I understand your frustrations but there’s no reason to use the lords name in vain like that.” EVERYONE in the store was watching her by that point and she stormed off denying she ever said that. I had to go to the back afterwards because I was dying from laughing at the fact that actually worked. Lmao
dontgiveah00t 3 points 7m ago
Or how about people in drive who pull up as far away as possible from the window so I’m half leaning out to hand you your $10 cup of sugar with a splash of coffee, and they use their right hand to grab it from me 👁️👄👁️
geekgurl81 3 points 7m ago
That was my fave when I was 9 months pregnant.
Haygirlhayyy 3 points 7m ago
So okay, hot take, I've done something like this before.
Before you get mad though, I'm a manager at a restaurant chain and my mentality was something like, 'I want to inform them of the mistake, however I don't want to cost the company money by having them waste a product that I have no objection to ingesting. However it's not what I wanted right now and I would like better attention paid to my product for next time?' It's about proper training for me, not trying to belittle anyone. I'm always thinking manager mode, correcting mistakes to my employees to help keep a standard.
I never act like a bitch about it though. It's always like, "hey sorry to bug you, but this is wrong. I'm good on a remake, but just so you know..."
I realize people couldn't possibly know that about me and more often than not the receiver of this information most likely takes it personally. Sorry to you all out there.
Before you get mad though, I'm a manager at a restaurant chain and my mentality was something like, 'I want to inform them of the mistake, however I don't want to cost the company money by having them waste a product that I have no objection to ingesting. However it's not what I wanted right now and I would like better attention paid to my product for next time?' It's about proper training for me, not trying to belittle anyone. I'm always thinking manager mode, correcting mistakes to my employees to help keep a standard.
I never act like a bitch about it though. It's always like, "hey sorry to bug you, but this is wrong. I'm good on a remake, but just so you know..."
I realize people couldn't possibly know that about me and more often than not the receiver of this information most likely takes it personally. Sorry to you all out there.
kingfreaks 4 points 7m ago
It’s a multibillion dollar company. The barista working doesn’t give a shit about your restaurant managing or the money is costs to remake your drink. Either ask for a remake and take it or don’t waste our time because we have more drinks to make and most locations aren’t staffed or even properly built to handle. Also starbucks has shift leaders and managers that coach their partners. They don’t need it from some person that just likes to hear themself talk and be right. Let me ask you, if you were tasked with making hundreds of drinks every day, with a million different modifications , do you think you would get them all right every single day? Fuck no you wouldn’t, that’s why we have our remake policy you moron. So when we do get it wrong, you still get your beverage. You do this in a job that isn’t your own because of your ego and you sound stupid and preachy. But nice job pretending to be someone who gets what we go through.
I will say though i respect that you said hot take and actually gave a hot take and not just a thing most people actually think.
I will say though i respect that you said hot take and actually gave a hot take and not just a thing most people actually think.
Haygirlhayyy 3 points 7m ago
Happy to be used to help you feel better!
kingfreaks 1 points 7m ago
Just like you used that barista to make you feel better? Smells like hypocrisy in this bitch lolol
Haygirlhayyy 2 points 7m ago
No I'm just genuinely not bothered because I see now how it's upsetting from that perspective and I'm just not trying to argue about it.
kingfreaks 3 points 7m ago
Also you just saying “hey sorry to bug you, but this is wrong. I’m good on a remake but just so you know” makes you a bitch about it lmao
Haygirlhayyy 3 points 7m ago
Not saying it in a bitchy way or anything, my intention isn't bitchy it's just trying to inform but as I said, I can see how it isn't received that way.
kingfreaks 1 points 7m ago
Sorry I just watched the bear and that shit has me aggressive about my opinions lmao but yeah good intentions or not I would just not do this anymore.
Haygirlhayyy 2 points 7m ago
100%, I know I try not to make mistakes at work too and when I do I want to fix it and make it better so taking that opportunity to remake it really makes the interaction moot. And no worries, I knew I'd get aggressive responses.
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