Starbucks Baristas: The daily grind
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Taking Back Food? (self.starbucksbaristas)
submitted by lizzygr2ntt
A customer wanted her muffin warmed and I told her I’d grab her another one, believing that we are not allowed to take food back from customers. My coworker told me I was wrong and grabbed it from the customer after I already told her to keep it. What is the right way to go about this in the future? Is it okay to take back an item to alter it? I felt so embarrassed lol
clouds183 21 points 7m ago
heat up a new one yes. but if they’re being a bitch about it I’ll take back the old one and throw it away right in front of them.
bellamythos 13 points 7m ago
yeah, you were in the right. don’t take back a food item from a customer to warm it.
extreme example, but one time I had a high schooler say they didn’t want their sandwich warmed, then come back five minutes later and say they changed their mind, could we warm it up after all… after they had taken a bite out of it 🙃
extreme example, but one time I had a high schooler say they didn’t want their sandwich warmed, then come back five minutes later and say they changed their mind, could we warm it up after all… after they had taken a bite out of it 🙃
Riversbewild 8 points 7m ago
Make it right. Safer, cleaner, and better to heat up the new one.
RyusuiJL 6 points 7m ago
Nope. You were 100% correct.
Electrical_Metal_106 3 points 7m ago
I like to explain it like this: Once the product passes the counter, it is considered contaminated. You can throw away contaminated food/drink but it should never touch your equipment. You did the right thing!
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