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Starbucks Baristas: The daily grind

Full History - 2022 - 11 - 21 - ID#z0uw6o
183
PSA: The 5 minute grace period is a myth. It doesn’t exist. (self.starbucksbaristas)
submitted by RosieHarlan
We all know that the time clock doesn’t tell you that you’re late until after clocking in over 5 minutes past your start time. That doesn’t mean that theres a grace period and that 5 minutes is an acceptable amount of time to be late.

The system doesn’t flag you until you’re clocked in past 5 minutes but if managers are holding people accountable for time and attendance, they can just manually check the start times and give corrective actions for not being there at the time you were scheduled to start.

Believing that theres a 5 minute grace period is inconsiderate to your coworkers especially if you’re scheduled to relieve somebody and they are getting out late because you showed up late.

A lot of managers are cracking down on time and attendance because of frequent call outs and tardies and they have to hold everyone accountable to the same standard. They cant write one person up for being 10 minutes late but not the other for being 5 minutes late. It would be unfair because they’re both clocked in after their scheduled start time, which is late.

I just don’t want you guys to be surprised if you get corrective actions for clocking in late within the “grace period” because its not a real thing.
kittyishhh 145 points 7m ago
As a SSV who is constantly worried about giving people their breaks and getting people out on time and getting shit done, it’s really frustrating when people are even a few minutes late constantly. Or when partners clock in but then spend 10 minutes getting their apron on going to the bathroom etc.
Affectionate_Fart 41 points 7m ago
Agreed! I had one barista take 15 minutes to step on to the floor AND then told me she took medicine and needed to grab a quick bite because she took it on an empty stomach. Needless to say…annoyed lol
chinfox 18 points 7m ago
rip to those of us whose fellow shifts are the ones coming on the floor 7-8 minutes late to every single shift 🫡
b99__throwaway 5 points 7m ago
i go in the back and say “oh are you clocked in yet? i need you on the floor” and walk away and if they don’t follow i check on them again in a minute and tell them if they weren’t ready they shouldn’t have clocked in 🤭
whatcakepopsdouhave 3 points 7m ago
I can forgive showing up a couple minutes late as long as it's not consistent, shit happens, I understand, it's the clocking on and dicking around that gets me. SO BAD. Tell me why you clocked on then started doing your hair!!!! Why do you think that's ok!!
Beautiful-Director -8 points 7m ago
Fellow ssv here 🫡 Actually partners shouldn’t be clocking in until there aprons are on and hands washed.
monsteralvr1 43 points 7m ago
I was told we should clock in before since putting on our apron and washing our hands is part of the job….why shouldn’t we be paid for that? I get there early now so I can be on the floor by my scheduled time but I wouldn’t do something that needs to be done for work before I clock in.
Icky138 31 points 7m ago
right. if i’m standing in that hellhole and and not in my bed, i’m getting paid for it. I don’t hang out there for fun. it’s nonrefundable time in my life i can never get back.
MasterMischievous -1 points 7m ago
That’s like saying you should be getting paid for getting dressed in the morning. Or for putting your shoes on. Like that is so silly.
monsteralvr1 1 points 7m ago
How? I get dressed every morning regardless of if I’m going to work or not. I don’t put on my apron unless I’m working. It’s not the same.
Beautiful-Director -13 points 7m ago
The apron is apart of the “uniform” so you should definitely have your apron on before clocking in. Although I do agree with getting paid for washing hands.
echowolf9 18 points 7m ago
In California, if you are required to change into your uniforms at work (i.e. the apron because you cannot wear it outside of the store) then you *are* to be compensated for putting it on.
monsteralvr1 8 points 7m ago
You’re not supposed to wear your apron outside the store so like, no it doesn’t count. It’s part of the uniform but it’s not something I can have on before I come into the store, so why would I put it on before I clock in?
whatcakepopsdouhave 2 points 7m ago
I believe it does say in a manual somewhere that you're right. I'll go check around later but I'm pretty sure you're right, as stupid as that rule is :/
submitizenkane 7 points 7m ago
Yeah, no. That’s part of the job, meaning it’s payable hours, even if it’s only a few minutes. That shit adds up over time. What you’re describing is time theft and explicitly illegal in many states.

The true 5 min grace period is so that people can get to work 5 mins before their scheduled shift, clock-in, and get their uniforms on and wash hands. Absolutely ridiculous to ask someone to do this unpaid. It’s a job, no one is there for fun first and foremost. Cut that authoritarian bullshit out.
Icky138 2 points 7m ago
there has been a lot of debate about jobs having to compensate people for the commute as well. any time ate up by the job is not YOUR time. people are already wildly underpaid.. most of you TRULY do not value your time and seem to think you have plenty of it to spare. you don’t. you don’t get that time back… and some of you are so conditioned by labor jobs to think you MUST be moving constanly to deserve being compensated for your time, and i don’t mean doing your job.. i mean the sudden norm of killing yourself doing the job of four people because of corporate greed and labor cuts. if someone is simply not doing their job, fire them, that’s not what i’m talking about. i’m talking about the unpaid time they steal from US.

also this is not my opinion, it’s a major thing in discussion consistently and rightly so.
Beautiful-Director -8 points 7m ago
Definitely not time theft or illegal in my state but unfortunately thats literally starbucks policy.
submitizenkane 7 points 7m ago
If you are asking an hourly worker to do something work-related off the clock, that’s literally time theft.

Edit: it’s wage theft, not time theft. Leaving original since the point still stands
Regular-Reveal8133 4 points 7m ago
my manager told me on saturday to clock in before putting my stuff away or putting my apron
Electrical_Metal_106 2 points 7m ago
This is not correct. They should be ready to work but it is not required for them to put on their apron or wash hands until after they have clocked in. Plus, touching the iPad would contaminate their hands anyway.
Lcolecrochet 0 points 7m ago
Was just going to say this! Partners need to be ready to step on to the floor at their scheduled clock in time.
PiscesQueen24 77 points 7m ago
Double edge sword here because being 2-3 minutes late is a cardinal sin here but what about when we are short staffed and we have to stay past our time and we know working at starbs in hell on earth, at my store we don’t even get thanked for staying extra
RosieHarlan [OP] 21 points 7m ago
You don’t have to stay past your end time. Youre only required to work the hours youre scheduled. Are they even asking you if you want to stay late?
PiscesQueen24 35 points 7m ago
Sometimes we feel guilty and to do it because they’re only one shift and 1 other partner and a flooded dt line and cafe . Just trying to be good to our fellow partners .
FrustratingBears 1 points 7m ago
this is all too relatable 💀
Icky138 4 points 7m ago
this is the standard at my store. have to beg to leave.
RosieHarlan [OP] 4 points 7m ago
Oh. You can tell them you’re heading out at your scheduled time and theres nothing they can do about it.
Icky138 4 points 7m ago
i set my boundaries. they still make it a “thing”… because we have no staff. the ones who are afraid of confrontation get stuck there 2+ hours.
daylahc 2 points 7m ago
i was told by my shift that my clock out time is a suggestion not promised💀
RosieHarlan [OP] 2 points 7m ago
That’s abusive and wrong
[deleted] 1 points 7m ago
[deleted]
Source4Color 59 points 7m ago
daily reminder that if your store can’t handle an employee showing up five minutes late without getting off track with breaks and cleaning tasks your store manager has failed you by understaffing
JadeStew 14 points 7m ago
Seriously! If five minutes throws the whole store into chaos it’s management’s fault if there’s no buffer.
Downtown-Garage484 8 points 7m ago
Yes especially at a place that loves to use the “do this real quick before your ten” and gives breaks late constantly. And this many baristas have the same qualms? Cmon now
(edit: i couldn’t spell)
Downtown-Garage484 2 points 7m ago
Starbucks be like “We’re include to people with all kinds of disorders!” I’m like wow they ask if I have ADHD?I disclosed I have a problem with being late and they still want to hire me? Fast forward to quitting later and having to file discrimination against my manager! The 16 yr old girls at my store could be late because “he knows he can’t do shit to me” and “well you’re late all the time, i was only late this once” for an hour???? hello?
Apprehensive-You5261 1 points 7m ago
I also have adhd and constantly leave late Then I feel so pressured to speed which I do. One day I’m going to get pulled over or something going to work because I literally can’t be on time. I also have Crohn’s disease and sometimes I literally can not leave the bathroom and my SM knows this so nobody has ever said anything even though I’ve been a minute late on a few occasions but I also feel guilty and like I should be more responsible so I try to make it up in driving time 🙃 there’s one day that i was in the bathroom all night and only slept a few hours and literally nobody could wake me up when I finally did get up it was 20 minutes till I need to be at work, I literally threw my clothes on ran to the bathroom jumped into my car and I was thankfully 2 mins late. I never triggered the 5 minute thing thank god.
Downtown-Garage484 2 points 7m ago
Excuse my massive paragraph, I use speech to text while I’m at work, and it got really long. But I am also having present issues with this, so I needed to know, and thought you might need to know even for future jobs!
Downtown-Garage484 2 points 7m ago
I understand where you’re coming from, the lateness was a thing that was passed down to me from my parents. I never really had a real sense of time and have no clue how long it takes me to do all the necessary tasks for me to feel ready, let alone what my feeling ready point is. That’s not all their fault, but I was late to a lot of stuff as a kid. If you’re anything like me, I would bust my ass not just because I wanted to make up for being late, but because I also really cared about my team and knew how much of a burden it is to come in late. I have never had a starbucks manager that hasn’t tried to make me feel like garbage and feel like an annoyance to the team, despite me commenting on the fact that I disclose my ADHD, and how it affects me specifically to any manager before getting. It makes it even worse that Starbucks supposedly protects you from that and just like you, I have another disorder that exacerbates the effect of my ADHD. Mine is oversleeping/sleep talking. The amount of times I’ve been fifteen late because I woke up after telling my parents that I worked at 2 when I work at three bc sleeping me forgets “I’m not at my other job today.” And so on. I will say, I used to speed to compensate, and I try not to now, your life is not worth choosing danger for five minutes or going the speed limit and being late. If they do not like the effects of a disclosed medical condition they need to think about that before hiring. ADHD can warrant ADA accommodations that are pretty hard for a job to prove “unreasonable” and especially when you’ve already been at the job and proven you can perform well with or without said accommodation
detdaraa 2 points 7m ago
amen
wmatts1 2 points 7m ago
Truth
mayasux 35 points 7m ago
My manager wrote me up for being literally a minute late (multiple times). Or she would watch the cameras and nitpick that I’m clocking in before my apron is tied.

She was constantly late over 20 minutes.
MasterMischievous 1 points 7m ago
I think nitpicking your sm would be tricky, but if you can nitpick another partner (bonus points if it’s one you don’t like) and see she isn’t doing the same to everyone it’s discrimination and she can lose her job for it. It’s just a call to ethics and compliance.
hatman_v4 21 points 7m ago
I try my best but I don't have transportation so sometimes my uber runs late even if I get it 30 mins early, or when I run out of money and have to walk 5 miles to the store I've gotten injured and it makes me a little late. Fortunately though, it rarely happens and I'm a very good worker and in good standing so I haven't had any problems.
supersav32 8 points 7m ago
You should look into the company benefits. One of my coworkers recently had her car breakdown and starbucks has been paying for her lyfts
hatman_v4 15 points 7m ago
We did. Our store doesn't qualify for the lyft program even though there was a burglary in our shopping center the other night.
mayasux 3 points 7m ago
why r u here too
hatman_v4 3 points 7m ago
I been a barista since 2019
mayasux 4 points 7m ago
no way
281**** gang?
hatman_v4 3 points 7m ago
I'm a 279 lol
KikiDelRio 16 points 7m ago
The conversation about morning compared to evening isn't looking at the full scope of things.

When opening, we are given the grace to not have to suit up to go on to the floor customer ready. In my experience from the perspective of a barista and a shift, we have around 5ish minutes to clock in and can mosey through the check-in tasks to then flow into the roles and routines of opening the store. Unfortunately, that is not the case for the closing crew. Per policy and these comments, on time is the only time to clock in. By that logic, closers have 60 seconds to clock in, suit up, wash hands, health screen, get checked in by the SSV/Manager, and be placed in their spot so that the baristas who are leaving can immediately transition from their spot and clock out right on time. it isn't reasonable.

it might be more realistic to say clocking in on time and getting onto the floor totally ready to work (check-ins, covid coach, hand wash, apron tidy, etc.) within 3 to 5 minutes of clocking in. If the concern is holding people over to give the closers opportunity to have a similar experience beginning their shift as openers, then let them go home on time and deal with being short for a few minutes.

The bigger issue in this conversation is teammates who are frustrated about the amount of things they cannot control and are focusing their energy into nitpicking others on their team erroneously believing that is the root of the chaos. Each team member should have an equitable experience coming onto the floor since the job we work at is dynamic.
becofthestars 1 points 7m ago
Wait, y'all are still doing check-ins and COVID screens?

But in all seriousness, I totally agree with you. Before the 'bucks, I worked at a place with a codified 10 minute grace period, and surprise surprise: the business operated the same when one person clocked in 10 minutes early as it did when someone clocked in 10 minutes late. So while this serves as a good "your SM can still write you up" PSA, I'm really not thrilled to see how this is being coached as "the partner is responsible for ensuring that they don't disrupt the precariously balanced deployment" and not "why can't our deployments survive a 5 minute delay?"
CBukowski808 14 points 7m ago
Amen. Please say it louder to the partners that “just can’t get up early”. Honey, 12:00 PM is not early. That’s halfway through the day.
DustbinFunkbndr 48 points 7m ago
Early is all dependent on when the end of their day is. Completely subjective. If their schedule dictates evening/night business, then 12 can be early. 4am isn’t that early if someone is going to bed at 7pm (looking at you Mark Wahlberg). Not everyone has the same day, schedule, or priorities.
Assiqtaq 13 points 7m ago
>They cant write one person up for being 10 minutes late but not the other for being 5 minutes late.

This is not how it actually works. They absolutely CAN write up someone for being 10 minutes late when another is 5 or less, if that has been communicated that it is the standard. Which is what you are saying. If the standard changes, that needs to be communicated. If you have worked there for 2 years and 5 minutes late has been acceptable for those whole 2 years, you can't suddenly start writing people up for being 5 minutes late without a warning that this change is now happening. It is like, oh like your rent is due on the first, but your landlord has always been happy to accept your rent without comment or a fee by the 5th of the month every month, but charges a late fee after that. Suddenly one day without warning you pay on the 5th because that is when your payday actually happens, or you couldn't do it for some reason, the reason doesn't matter, and your landlord then just demands a late fee. You can't change the rules without a warning. And as long as the rule is the same for everyone, it doesn't matter that the majority of people pay on the 5th without a fee while everyone paying on the 6th or later pays a fee. The rule is the same for everyone.

Now if they want to change the rule for what has been acceptable before but is not acceptable any longer, that is a different conversation. But this is absolutely a fair policy as it is. There is also a way to discuss rules where someone is always every day late 5 minutes while everyone else is on time or a tad early. But again, that is a different conversation.
RosieHarlan [OP] 6 points 7m ago
The company policy has always been that you need to be on the floor ready to work at your scheduled start time. Its never been a company standard that 5 minutes late is acceptable, it was always just managers being lenient. But a lot of them are tightening up recently and giving write ups for unapproved call outs and and 5 minute tardies.
Assiqtaq 10 points 7m ago
**if no one has ever been written up for it then it has always been acceptable**

That is a secret, I know. Still true.
RosieHarlan [OP] 2 points 7m ago
People are getting written up for 5 minute or less tardies tho because they didn’t know the grace period wasnt real. I see posts about it all the time on these subreddits. Has your manager never told employees that they need to be there on time?

Even in your example of a landlord and rent, the tenet is taking advantage of the landlords leniency by habitually not paying rent on the due day. If your pay day occurs after the rent due day then it would be your responsibility to set aside money from the previous paychecks. Like how its also your responsibility to know and follow the company time and attendance policy.
Assiqtaq 6 points 7m ago
>People are getting written up for 5 minute or less tardies tho because they didn’t know the grace period wasnt real.

Which if you see this as unfair should prove the point that if you are going to change how things are run, the assumptions we make as employees, then you HAVE TO HAVE a conversations with your employees BEFORE you start writing people up. Put out a heads up, have a meeting, pass out a notice, *something.* "Hey crew, we are running tight schedules lately. The shortages we are having has been making transitions tough, occasionally making people work over when they need to be allowed to go on break on time, or go home. For this reason we will be asking everyone to be on time from now on, and writing up everyone that is late by 2 minutes or more without advanced notice. I know this feels sudden, but it is a necessary step to take to help reduce on shift stress for the foreseeable future. Thank you."

Also you keep saying the grace period "wasn't real" but that isn't the way reality works. People have been using it without question. It completely WAS REAL. That is changing now, so it isn't becoming "unreal" it is being removed. It has been rescinded, at least at your store. That is a different subject completely.

> If your pay day occurs after the rent due day then it would be your responsibility to set aside money from the previous paychecks.

This is true, if the date your rent is due is known to be a hard fact. But if there is flexibility, then suddenly there isn't but you planned for the flexibility, I bet you'd be feeling a bit pressed. What if last paycheck you had an emergency, used the money you had set aside for rent but thought, "oh no big deal I get paid the day after payday. It has never been an issue before." Then suddenly you have less money because you got hit with a fee you didn't plan on having because it has never happened before. You'd feel a bit set up. You might think the landlord was being a bit unfair. And you'd be right, because if they are going to change the rules **they should have the decency to give you a bit of warning.** That is all it is, a request that if you are changing the way things are happening, you give folks a heads up. It isn't the rule that is unfair, it is changing it and expecting people to *just know and so not get upset about the change.*
lovelydazeofsun 9 points 7m ago
It’s actually if you clock in more than 2 minutes early or late that your punch will be flagged as early or late
RosieHarlan [OP] 3 points 7m ago
That’s good to know. I read somewhere that the 5 minute “grace period” is just the way the time clock is programmed so that you dont have to hit an override.
gabby24681 6 points 7m ago
As an opener, I know there’s always a battle between night and day shift but this is my biggest pet peeve. If I can get here early for my shift before the sun comes up, you can show up on time at 2pm. Come on it’s for you too lol.
DustbinFunkbndr 17 points 7m ago
Day start time is subjective and depends on schedules. What time you can start your day has absolutely zero bearing on when someone else can. Do you know if they work nights? Have kids? Night school? An inverted circadian rhythm? Not everyone has the same experience.
threepeasonepod 12 points 7m ago
we literally set our availability, though.. the bare minimum requirement to have ANY job is showing up on time ready to work. not everyone has the same experience, but repeatedly showing up late to work does fuck over your partners and creates bad tension between any team. if you can’t wake up and be ready by X o’clock, set your availability for a time you’re able to.
DustbinFunkbndr 6 points 7m ago
I totally agree. However, these are two separate discussions. If op just took issue with people coming in late I wouldn’t even be here lol. It’s the commentary on a certain time of day being easier or harder to come in for that I think is bogus.
gabby24681 -4 points 7m ago
I understand this but it’s always the whole team :/ they come in and make a drink and sit in the back
DustbinFunkbndr 6 points 7m ago
That has nothing to do with the ability to show up on time though. That’s just partners at your store being assholes. Completely separate issues
canidieyet_ -1 points 7m ago
it does when they sit in the back on tiktok for 15 minutes and end up clocking in late.
MasterMischievous 5 points 7m ago
Okay… but 5 minutes is like the difference between clocks for Christ sake. Hell sometimes I can’t clock in on time cuz the damn app on the iPad won’t open.

As for the “fairness”: if it’s considered that 5 minutes late is just as bad as 10 minutes, is one minute too late too late? Like you really gonna fire somebody over 60 seconds but will raise hell when someone clocks in early?
No offense but if your floor is gonna fall apart because someone’s 5 minutes late it’s not on that partner, it’s on the shift who can’t handle a little bandaid rotation or the manager who has massive gaps in their schedules.

I can argue this point all day long, sure I’d like to leave on time, but who needs to be somewhere so bad that 5 minutes is going to make a difference. We all live lives and I think a grace period is appropriate given our other policies regarding the time clock.
RosieHarlan [OP] -1 points 7m ago
Its not up to me. Im just seeing a lot of posts about people being surprised that they are being written up for a few minute tardies. So I made this post about how theres no policy about a 5 minute grace period.
MasterMischievous 2 points 7m ago
All I can say is I would have quite a few words for my sm if I was gonna be written up over 20 seconds. Not to mention a call to ethics and compliance because somewhere out there, there are partners who aren’t being written up for being 20 seconds late. There’s literally no way those writeups actually hold up.
canidieyet_ 4 points 7m ago
we have a partner who lives 3 minutes away from our store (i know this because i took her home one day because it was extremely cold & she didn’t have her car that day) and she is somehow 15 minutes late every.single.shift.

I did the pull this morning, I was off at 12pm. I took longer because I had to put the order away and didn’t finish up until about 12:30. She was supposed to be in at 12 (my replacement) and had just walked in with a Mcdonald’s bag full of food as I was clocking out. She knew she was in at 12, and was upset when the shift told her she couldn’t eat her food before clocking in since she was already so late. My SM happened to be there and ended up talking to her…but it’s like EVERY shift? I live almost 40 minutes away and still show up 10-15 mins early, even if I stop for food. the latest I’ve ever been was 15 minutes and it was because of bad roads last winter (which my SM knew I would be late since she lives in the same area as me).

I don’t understand. I know things happen and there’s traffic, you oversleep, etc but every single shift?? You’re fucking over your coworkers at that point & showing that you don’t respect them.
miniinovaa 4 points 7m ago
My manager told me that it’s up to the SM’s to decide to allow the grace period. Like she recently decided to not allow it cuz people were abusing it
Lcolecrochet 2 points 7m ago
Last year the tardies were getting so bad that my SM left a notebook by the DRB and anyone over 5min late got written in it. After so many tardies (excluding exceptions within reason) they got written up. Kept people more accountable.
[deleted] 3 points 7m ago
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detdaraa 2 points 7m ago
chill dude r/latestagecapitalism
Euphoric_Ad1240 2 points 7m ago
I totally agree. If it happens once or twice especially in high traffic areas, I don’t sweat it. But a consistent 3-5 minutes is just plain not trying imo.
Blocked_ID 1 points 7m ago
If me being occasionally 1-5 minutes late is more important to this company than my labor, my open availability and my willingness to stay late and cover other partner’s shifts, then honestly just terminate me ig 🤷
[deleted] 1 points 7m ago
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kearadunne 1 points 7m ago
One person at my old job would show up over an hour late to their shift regularly and it was acceptable. They lived less than 10 minutes from the store. When a group of team members saw them buying stuff at game-stop 15 minutes into their shift start time, some people actually quit. 🤦🏻‍♀️ i was fired for being about 5 minutes late because the mall security guard manager waited for me to communicate key information.
[deleted] -20 points 7m ago
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RosieHarlan [OP] 21 points 7m ago
They could. That’s what this PSA is for.
[deleted] -17 points 7m ago
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[deleted] 11 points 7m ago
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