Starbucks Baristas: The daily grind
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Venti rant in a Trenta cup (self.starbucksbaristas)
submitted by srirachastyle
Has anyone else had problems with an SSV low key supporting a partner causing conflict with you?
There is this partner at my store that strongly dislikes me, after I nicely asked him to communicate with me when he needed refreshers. (I was cold bar, he was cafe bar). Ever since then he has been ignoring me except when absolutely necessary. Several times today i had looked him in the eye and asked him a question, and he would just walk away. I know he could hear me because other partner further away and without eye contact could. he was DTO and I was his drive bar. (For about 5 hours during an extremely busy day, with our store right off the highway. It was crazy)
At one point today I had asked several times for beans and my hopper eventually ran dry. I told him TWICE not to touch the drink, I had to go grab beans. He TOLD THE CUSTOMER I RAN OUT OF EXPRESSO so I know he heard. He then tried to take the drink and I tried to stop him 3 times. I finally had to kinda yell his name, just to get his attention and make sure he didn’t hand out the drink he was trying to. My SSV was PISSED and jumped down my throat about my volume. I tried to explain to her several times that I was just trying to get his attention and tried three separate times to do so. Once I had his attention my volume was immediately much lower and I was able to communicate. She spent the next several hours telling me we need to “have a discussion about my behavior” and making me feel terrible and about two feet tall. The partner on DTO continued to ignore me several times after this.
At the point that I am about 15 mins past my end time and in a meal violation, I tried asking him a question again and he once again ignored me. I knew he had heard me because we had made eye contact and I was about a foot away from him. I knew I couldn’t get his attention verbally again so I tried just waving my hand to catch his attention. I’m hard of hearing so I did it in the same way I do with my ASL friends and knew it wasn’t aggressive. I asked him my question and got an answer, but the SSV took offense to this as well. At this point she told me “ what wrong with you today” and proceeded to belittle me again and told me “just try walking over there and asking” like I hadn’t originally asked him when we were shoulder to shoulder. I finally just stopped trying to defend myself because she wasn’t listening, he wasn’t listening and I was crying from anger.
I don’t know how to approach this anymore and I’m pissed that my only option to “make this better” is to have a discussion with this partner “mediated”by this SSV. I don’t know how I’m gonna work with her all the rest of this week and I’m pissed that I was made out to be the bad guy in all of this.
So how was your day before Thanksgiving?
There is this partner at my store that strongly dislikes me, after I nicely asked him to communicate with me when he needed refreshers. (I was cold bar, he was cafe bar). Ever since then he has been ignoring me except when absolutely necessary. Several times today i had looked him in the eye and asked him a question, and he would just walk away. I know he could hear me because other partner further away and without eye contact could. he was DTO and I was his drive bar. (For about 5 hours during an extremely busy day, with our store right off the highway. It was crazy)
At one point today I had asked several times for beans and my hopper eventually ran dry. I told him TWICE not to touch the drink, I had to go grab beans. He TOLD THE CUSTOMER I RAN OUT OF EXPRESSO so I know he heard. He then tried to take the drink and I tried to stop him 3 times. I finally had to kinda yell his name, just to get his attention and make sure he didn’t hand out the drink he was trying to. My SSV was PISSED and jumped down my throat about my volume. I tried to explain to her several times that I was just trying to get his attention and tried three separate times to do so. Once I had his attention my volume was immediately much lower and I was able to communicate. She spent the next several hours telling me we need to “have a discussion about my behavior” and making me feel terrible and about two feet tall. The partner on DTO continued to ignore me several times after this.
At the point that I am about 15 mins past my end time and in a meal violation, I tried asking him a question again and he once again ignored me. I knew he had heard me because we had made eye contact and I was about a foot away from him. I knew I couldn’t get his attention verbally again so I tried just waving my hand to catch his attention. I’m hard of hearing so I did it in the same way I do with my ASL friends and knew it wasn’t aggressive. I asked him my question and got an answer, but the SSV took offense to this as well. At this point she told me “ what wrong with you today” and proceeded to belittle me again and told me “just try walking over there and asking” like I hadn’t originally asked him when we were shoulder to shoulder. I finally just stopped trying to defend myself because she wasn’t listening, he wasn’t listening and I was crying from anger.
I don’t know how to approach this anymore and I’m pissed that my only option to “make this better” is to have a discussion with this partner “mediated”by this SSV. I don’t know how I’m gonna work with her all the rest of this week and I’m pissed that I was made out to be the bad guy in all of this.
So how was your day before Thanksgiving?
strawberrypxnk 18 points 7m ago
you need to talk to your store manager or district manager. you have to tell someone above them that they're actively mistreating you and refusing to listen to your side of the story. if that fails, too, call the starbucks union people.
Due_Taro_4683 2 points 7m ago
Bro if you’re just talking about the typical up and down hand waving in asl to get attention that is so non aggressive like??? Even by hearing standards. They are just in the wrong dude, I’m sorry
miniinovaa -3 points 7m ago
So I understand where you are coming from and it should definitely be brought up to a manager. However, it is still your responsibility to show respect on the floor, I don’t blame you for being mad cuz he’s not being respectful. Unfortunately his disrespect was silent and yours was loud which is why the SSV came at you I think
srirachastyle [OP] 7 points 7m ago
Can I ask how catching someone’s attention was disrespectful? That’s my biggest beef with the SSV and why I’m struggling so hard with this? I personally don’t find someone catching my attention disrespectful, even if it was loud….
miniinovaa -3 points 7m ago
It probably wasn’t getting his attention it probably was your volume
srirachastyle [OP] 2 points 7m ago
To be fair most people tend to increase their volume after the first few attempts don’t work….. I guess being hard of hearing makes it harder for me to gauge appropriate volumes sometimes? I think I’m asking, since my disability is getting in the way of verbal communication, why did she also have a problem with my physical communication and view it as disrespectful?
miniinovaa -1 points 7m ago
Ive studied ASL and deaf studies for almost 10 years , but I’m not expert. But from what I understand, what hearing people and deaf people find rude are different. Deaf people tend to be blunt, very physical. As a hearing person, I wouldn’t wave my hand in front of anyone’s face or in their direction, I feel like it’s be similar to snapping to get their attention. I’m not sure. This is just me assuming the best in others but she could just be a dick
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