1. Except for green tea lattes, tea lattes get half water half milk. Use the same number of tea bags that you would do shots of espresso for that size latte. London fogs use earl grey tea and vanilla syrup. English breakfast and any other tea latte uses liquid cane sugar. Iced tea lattes don't get water, they get ice instead, chai included. If someone orders, day, an iced London fog, it takes 5 minutes to steep tea (use an extra tea bag and half the water), then pour that with the vanilla and cold milk. Top with ice.

2. No, not unless that's what they specifically request. Put it in a bag.

3. That's correct, are you pouring water in too fast to lift the grounds over the filter? Or was there a hole in one?

4. With the mastrena IIs, just wipe them down.

5. If you're not sick and don't find coverage for your shift, you are likely to get a corrective action. You are fireable if you have 3 in a shortish time frame.

If you’re ever stuck on a shift not knowing how to make things, go to the iPad’s and click on the “resources” app. It tells you things like how to make all kinds of drinks and the shelf life of products

For #2, we aren't supposed to give out items in the the packaging since they don't contain a list of ingredients, it's an FDA regulation. We usually do when people ask.

for pour overs make sure you’re grinding the beans on PAPER FILTER not metal!!!!!

For pour overs it’s 3/4/5 for T/G/V it’s the same as the syrup standard

For the pour over it’s scoops of beans then grind it not scoops of ground coffee