waits for someone to exit and they leave the door open for him or he grabs it before it closes

Could be a master service number for the lock.

There also could be just an electronic relay that can be trigger with a magnet. Some electronic locks have this flaw and can be opened with a magnet to their side faster than punching in the code.

I get that we are supposed to be an "inclusive" company. But at what point can we start making the bathrooms available for paying customers only? They are always so disrespectful to our bathrooms, and the fact that you have to change the code 2 or 3 times a day is super excessive and is more hassle for you guys than it's worth. Homeless or not, if you can't respect our shit, you don't get to use it.

Could be the lock is taped down

Do a complete reset of the lock and re do the code

My old store had a crap lock that would get loose in humid months and be able to be yanked open without a code if someone used enough elbow grease. Also my store has a timer light that goes off if someone’s been in there too long - the store next to us has had 3 OD deaths in the past 5 years :/

I worked at a busy mall location that had a lot of homeless people coming in to use the bathroom often and we would have to check on them every 5 minutes after the first 10 if they didn't come out, we had a timer for bathrooms

I'm sure it was set sometimes for people who just looked kind of "sketchy" but we couldn't be sure so we would just set it to remind us that someone was in there and they could be up to something, we referred to it as the sex timer because it came in to fruition from a sex incident

Luckily we were in a mall so we had mall security, if someone was in there for more than 20 minutes, and were either refusing to come out or unresponsive, we told them we were calling security (we would always wait an additional 5 before calling if they were telling us they just needed more time or anything like that, usually they would leave before we called)

More than once people were unresponsive after 20 minutes and we had to get security to open the door, more than one of those times the person was overdosing or in some other kind of medical disress, but the majority of the time if there was an issue it was needles left behind or blood on the sink, usually both honestly

One time someone stole the hand dryer, the whole damn thing, they got it off the wall, and walked out of our very small but weirdly shaped Cafe and poof, no hand dryer in the bathroom no more.

Imagine "knowing" someone was homeless without knowing a damn thing about them.

Same energy as those "Karens" who tell police a brown person is in their apartment building or pool.

I get the idea, people shouldn't have special codes, but let's stop labeling people as homeless or anything else as part of the narrative.

Yuck.

What's wrong with a homeless guy using the bathroom? Do you want him taking a piss on the street?