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Starbucks Baristas: The daily grind

r/starbucksbaristas

Full History - 2022 - 11 - 28 - ID#z7a1xw

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139

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don’t ya hate when someone places a mobile order such as this and they come in and say “Oh i wanted this iced” 🫥🫥 (i.redd.it)

submitted by Durian_Cute

Responsible_Snow7109 78 points 7m ago

Lol they hit the "warm" button but claim they wanted it iced? 😐 .....just like the one woman who ordered a tall hot americano, NO WATER, single, 2% and claimed she didnt kno what it was or that it comes with water or why. Lolol sure lady 🙄

testingaurora 24 points 7m ago

Seriously, they have to choose 'hot coffee' or 'cold coffee' first thing! The other day I got two iced wm on mobile and one of them came out warm even tho the sticker said iced. It was the day after red cup day so I just took it and hoped they got to rest and recover.

Responsible_Snow7109 7 points 7m ago

It do be like that after promotional days 😞

testingaurora 5 points 7m ago

I remember it well. It was a couple hours to close too and I'm sure they were just checked out , understandably. I just can't believe the number of ppl that throw fits or that are rude or downright abusive, even when it's their fault for like ordering their drink hot instead of iced.

Responsible_Snow7109 13 points 7m ago

Oh yea that happens so often. One time around the holidays, this guy came and picked up a mobile order under his wifes name. It was like 4 drinks. One of the stickers for the drinks was a grande iced mocha. He got so mad and grabbed the drinks and brought em over to the register and freaked out and said "this is supposed to be hot!! 😡".....i was like "so the sticker says iced mocha but we can definitely remake it hot for u and u can also take the iced one to give to someone u know" (since they ordered multiple drinks, i figured they were hanging out with people and that i was being nice in letting him give the iced one to someone else)

Well...nope. Apparently it was the worst customer service he has ever had and said he was guna call corporate and we pointed to my DMs card near the old condiment bar area and he was just still furious. Lol like how the F is it our fault? Take it up with ur wife. Shes the one that placed the order, not us...??? Nothing about the interaction from our end was bad customer service. People are F'd up

graham1987 57 points 7m ago

oh i feel u, i wanted my college degree to get me better paid work than service industry work, but alas we can't, it seems, always get what we want

Great-Requirement476 38 points 7m ago

i always make sure to take the old one and dump it down the sink right in front of them

CookieWhole3751 22 points 7m ago

I dont remake mobiles if they’re exactly what the sticker says.

darkwolf523 19 points 7m ago

They hit the “warm” option tf they mean they want it iced

Durian_Cute [OP] 18 points 7m ago

no literally it’s like someone clearly ordering a TALL and once they see it they’re like ummm i said a grande

Ordinary-Theory-8289 12 points 7m ago

I love when they come storming back In with their grande cup and snap at you “THIS WAS SUPPOSED TO BE A GRANDE”

darkwolf523 3 points 7m ago

I hate that. 😭 Am I in the wrong if someone asked for a venti but was rung up wrong and try to do an even exchange so they can pay the difference though?

Ordinary-Theory-8289 11 points 7m ago

If it was rang In wrong on our end, I usually just fix it for them. If it’s a mobile im pretty much just like “yep that’s what you ordered”

Durian_Cute [OP] 3 points 7m ago

i meannn if someone orders a grande but wanted a venti, and it was rung up wrong i’ll do the math between the 2 bevs and charge it 😂 normally it’s like 30 some cents

darkwolf523 2 points 7m ago

True 😂 😭

Durian_Cute [OP] 1 points 7m ago

nothing wrong with it i believe lmaoo

darkwolf523 1 points 7m ago

My manager told me to remake it for them so idk anymore 🤷‍♂️

IndustrySerious 2 points 7m ago

This guy was like all the drinks I got are venti’s, I looked at the stickers, held them up and said um, you’re Jose right? You ordered all grande drinks. He was like, they were supposed to be venti and I said oh well, they all say grande and started making them.

Have_Donut 17 points 7m ago

My big annoyance was this girl who would order a Mocha Cookie Frap and then want it remade without the cookie crumbles as she couldn’t have gluten. She would do this at least once a week and never once would just put the order in without the topping. Haven’t seen her in about 4 months thank god.

Fuck off Samantha

bwaydood7827 20 points 7m ago

jokes on her, java chips also have gluten 😬

WateredDownLemonade 6 points 7m ago

Crusty: "look i ordered it correctly on the app"
Meanwhile, the sticker:

Durian_Cute [OP] 2 points 7m ago

seriously about to ask .. is this your first time ?? 😵‍💫

WateredDownLemonade 2 points 7m ago

Fr literally had a customer say that they ordered it correctly! I thought it might've been a glitch bc the app sucks but no. At this point I'm too exhausted and hurried to explain how theyre wrong so I just ask the bar folks for a remake 🙃 and move on to whoever else is on drive thru.

dontcry2022 6 points 7m ago

IT LITERALLY SAYS "Warm" WHAT

Also that blows my mind bc in the mobile app, "hot" or "iced" isn't a customization. You have to go under the "hot coffees" section to get to hot lattes, hot flat whites, etc and "cold coffees" section to get the iced versions. So they WENT TO THE HOT COFFEES SECTION TO PICK THEIR DRINK, they didn't just accidentally misclick a customization and not notice it

Many-Guest2415 5 points 7m ago

Or when a customer orders a London Fog and they get their drink and say that they wanted it iced. I had this happen to me today. I took their order and instead of my co-workers believing me, they went around and started snickering and whispering while making sudden glances at me. Sorry for the rant but I feel bullied where I work. Not just by the customers but by the people I work with too.

feisty314 3 points 7m ago

Transfer. And please list harassment by other partners as your reason. That shit is not ok.

dakokopuffs 4 points 7m ago

for things like that i'd say that we'd have to refund them the hot drink and recharge them for the iced one. for our mistakes, remake no problem. for things clearly their fault (ex: mobiles, saying iced/hot then changing their mind, wrong drink/food name), it's a refund and recharge bc what 🙃

m-orah 3 points 7m ago

Either they’re lying to get a free drink or they’re illiterate. or both. idk.

lizzygr2ntt 3 points 7m ago

this!! like YOU are the one that ordered it. I feel the same way when someone picks up their mobile and asks to get it remade because it got watery sitting out for so long..like it’s not my fault you have bad time management?

Ok_Investigator4314 3 points 7m ago

times like this I wish we could tell them “i’m sorry that’s what you ordered”🤷🏼‍♀️

barlemniscate 2 points 7m ago

I personally ring up what they want and use refund mode to subtract what they actually ordered. Then they can just pay the difference. It's always like 30 cents, but I do it every time for anyone who's rude.

Sea-Refrigerator3790 2 points 7m ago

lmao someone did this to me once their sticker said no foam

PluralPaul 2 points 7m ago

We had a lady double-down on her stupidity. She was like "I got a small when I wanted a bigger size", but we tell her that it's literally a medium. We even bring out a tall cup to show the difference and she just goes "no, those are the same size" and then storms out with her drink.
2¢ cups for free really have people acting some type of way

linseeded 2 points 7m ago

They pressed warm but wanted iced 🙄

capsule_of_anxiety1 2 points 7m ago

A million times yes

lolopie3333 2 points 7m ago

warm

MonkiePantss 0 points 7m ago

Lol I’ve definitely ordered a hot drink when I meant iced but I know I didn’t know till I went to pick up. I apologize and they always offered to remake.

Assiqtaq -2 points 7m ago

But it says "warm" right there!

I had a teenager come through yesterday and ask for a white mocha. Then after a pause went, "but can I get it hot?" It is cold here right now. I had assumed hot. Somehow I refrained from rolling my eyes though and just said yes that's fine.

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