It’s not checking if you know/do everything 100% perfectly - it’s checking if you can effectively teach others the correct information!

I was certified before the changes to training, but when I did it we just walked our SM through the milk steaming routine (pretending they were a brand new bean)

Honestly I’ve seen great trainers and really bad ones and it all depends on if they even want to train. The new partners won’t remember all of the information you provide so note taking will help them especially bar time with how many shots and pumps of syrups for different sizes. Also each position you’re training them on it’s good knowing what is expected of them there and what secondary things they can do. A partner with good customer service will thrive and have less difficulty whilst learning. Also stay engaged with their module learning even though it’s boring lol

You’ve been here a year, you know how to make the drinks and so the job. So don’t stress. A good trainer can communicate effectively, have fun, encourage, and give constructive criticism. When training green beans, be kind and understanding. Answer every single question, and never dismiss them. Show them cool stuff like coffee gear, get them set up on partner central and show them the benefits info. It’s hard and stressful for new hires, so just reassure them and be their cheerleader. Also you don’t need to know everything. I’ve been with the company for a long time (228 here), and if I don’t know the answer we just look it up together. Show them the iPad, partner resources, the Bev cards

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