Honestly! It’s never enough. District goal is 45, we have the hand held device that we use outside so they want us under 40, lately we’ve gotten 35 seconds and they say “I think we can do even better!” The team got a 28 second times Wednesday and now they expect that. Leave us alone.

As a store that does 59 seconds on average... the goal is 45 seconds for us.

Same with the connection score. I worked at a store that had a score of 96 **during the pandemic in 2020**. We had the highest on our side of the US and my manager really said, “now let’s get it to 100, team!!” 😒

Yup that's what we're told

If it becomes achievable they push it lower always keep them reaching for the unachievable

then when it’s 40 they tell you to get to 20. no joke. they literally told us this when i still worked there. fucking bullshit and more money for the manager, fuck the manager, the baristas are doing all the actual work making the drinks and getting them all out on time.

How is the store ranked and evaluated? Is it something only among all Starbuck stores or non-starbucks also compete?

Precisely

My store does 😬

Mine does, I got us down to 46 seconds my last peak. I was excited, I've never been that quick on bar before, and I've been with the company for a year and a few months.

30 at the box 45 at the window

That's wild, we normally do like 35-38 for our peak. All day is like 50ish usually.

we have to get to 39 at window 😭😭😭😭😭

Our goal was always 30

[deleted]

90% of the time, the customers are the reason we aren’t hitting OTW times! At my store at least. Like, they wait until they’re at the window to pull their app up (which if they use it often enough, know it takes agessss to load). Or they start rummaging through their entire purse, or car, and then pull out a $10 bill and realize they need more. So then that’s another few minutes of rummaging around. And then they need 85 other things after they *finally* pay. Oh, and let them answer 5 fucking texts once they have everything…

My shifts breathe down my neck about it but I tell them what I tell my SM: the customers are slow. It isn’t their fault; we shouldn’t be rushing them in the drive thru. If they’re taking 5-10 minutes to find their debit card, I get it, that’s a lot. But 30 second OTW times when we’re running a 4 partner play during peak? Shut up. We’re lucky to hit 60. Especially when everyone orders $12 customized sugar bombs for everyone in their immediate cousin plus all their great great great great great great great great great great cousins, nieces and nephews.

Exactly

I believe so. But DMs will also write SMs up for not hitting OTW goals. And it also depends on staffing somehow (lower times=allowance for more staffing). Funny enough, when we have 4-5 people during peak our times are bad, but when we’re adequately staffed they’re… good? It’s almost like having 8-9 people on the floor is the secret to having good times.

This is what I’ve been told by my SM 🤷‍♀️ there’s a lot of factors to it but they’re all dumb reasons imo.

I would always run my shifts from DTO so I could be expediting and lining up everything for the window. Ideally, the car’s entire order should be ready to go before they pull up, so you can finish the transaction, hand them their shit, and be done in under 30 seconds. I was able to make sure everything was ready by literally running around and grabbing anything that was done at the ovens, or going to CB to whip and lid fraps, or really anything else that was done/almost done that I could grab and get to the window. Obviously I had to be taking orders too, so I got really good at taking an entire car’s worth of food/drinks and remembering it long enough to get back to the POS and brain dump. There’s always those random cars who have tons of questions or order a bunch of egg bites or wraps, but 95% of cars can be out in <30 if the team is hustling and well staffed/trained, and the SSV or someone VERY quick is working DTO. But also, it really isn’t worth it to work that hard for the pay y’all get. I quit almost a year ago, but for the year leading up to that I was happy with anything under 40 because I was burnt out and realized it didn’t matter

How?!?!?

Right? Anything over 40 in my district is pretty much unheard of

How many ppl working at once?

Now look, when you’re always on a 3 person play and people are constantly ordering multiple fraps and there’s not a queue..

This isn’t McStarbucks, ppl really can’t wait a minute and 20 seconds for their fully customized drinks?