Right because there was plenty I didn’t really know before working for SB. But when they act like they know more and clearly they don’t, and especially when they get rude about it, that sucks.

My favorite customers are the ones who know they have no clue and have genuine questions.

Is that why people have been ordering breves at my store and insisting that’s what they are called???

EXACTLY! Like why are you mad that I’m confirming????

"Ma'am do you know what 'mocha' means...?"

😂 Like we'll turn this drive through into a coffee class I swear

If they’re going to start arguing guess they’re getting a half empty cup 🤷🏼‍♂️

The amount of times I’ve heard “brown sugar oatmeal shaken espresso” is ridiculous. Is oat milk really that hard to say.

Oh trust me I am too

We have a few here and I’ve just given up and started to do that

If you’re going to be that picky you just need to buy an espresso machine tbh

It is. I had a lot of questions.

Latte just means espresso with steamed milk. It can be hot or iced

Actually many years ago, they featured the caramel mocha Frappuccino. You made it right.

Right? Does not compute.

The drink was always too heavy, but she was so NICE about it that it was pretty impossible to hate her. Especially because she likes to throw $10 in our jar pretty regularly.

Vanilla latte

A vanilla bean frap with affogato shots and caramel drizzle!! But usually they actually just want a caramel frappuccino

I even hand wrote which specific drinks contained espresso, from Americano to Mochas. Very few got it. One lady legit said she didn't know espresso was coffee and I bout walked out. Like, how do you not know wtf you're drinking? 🤦🏾‍♀️

Yeah lol sorry it was a quick type while on my 10 minute break at work at Starbucks😅

But were they snarky? Genuine question. They said “uh sure”. They didn’t try to stick with what they originally ordered like a lot of customers have tried when they are corrected. They didn’t actually say anything mean or rude.

Maybe they were annoyed bc that’s what their significant other told them to order so they thought they were getting it right and they looked at them more in a “you just made me look like an idiot” kinda way. I also agree with the comment above that a lot of people probably do think a real cappuccino is what you get out of the machine at the gas station.

You could be right that the OP was more frustrated with the persons attitude but that’s not the subject. It was that they didn’t know what they’re ordering. I just think that’s understandable in this instance. There are so many awful examples and this just feels nitpicky if it truly is about them not knowing what they’re ordering.

I would just like to add that this is no joke. I had several people at McDs order a cheeseburger, no cheese when I worked there. And they would get mad when you suggested a hamburger cus they wanted a cheeseburger with no cheese.

Also, most people when they order a Cappuccino think they are getting what they get from the gas station cappuccino machine.

I disagree with this comparison, because the name “cheeseburger” literally describes what is on the sandwich whereas a cappuccino/latte doesn’t literally describe the contents

Except the word cheeseburger literally has the word cheese. Cappuccino doesn’t have the word foam in it. Get a better analogy and also some understanding toward customers. They don’t understand words like affogato, latte, doppio espresso, cappuccino, etc. Almost as if those words aren’t actually English. Why should they have to Google when the Partner is fully knowledgeable and able to help and possibly even better explain/provide better recommendations?

I don’t disagree with you. My thought is that given the customization available, i can understand someone thinking “this was good. I want it again but with less foam” and not realize that’s kinda the point of the drink. I agree they shouldn’t be rude when corrected, but I don’t know how rude this person was. OP made it sound like the person was annoyed at being corrected but not that they were an AH. This person may be awful but the description of being visibly annoyed and giving someone a look really isn’t that bad. There are people on here who have be way more rude in what they say. Maybe I’m missing something but just based on the subject of this post, the issue was more that they didn’t know what they were ordering - not that they were a jerk when corrected.