>I appreciate all my karens

A quote I never thought I'd hear in the service industry.

This is a refreshing take. I also take great pride when I can stay calm in the face of a rough customer. It makes me feel like I got them back simply by being kind to them. It’s also a good example for the team and keeps morale up when you keep it positive.

I admire and respect your approach. Lately I’ve found it hard to resist an ugly inward mindset. I’m going to save your post and read it on break next time I need an attitude uplift. 🙌🏽

Thissssss, articulated so we'll and is sooooo true!

Man I’ve been having a hard time not matching their energy :( how do you do it?

There is this clinically rude customer that comes in every morning, is mad when a new partner types his drink in wrong (even though we rush to make it right with no attitude) huffs and puffs because we don’t give out a knife with his bagel (we’re in California where we’ve stopped giving out single use plastic items unless you ask). There is literally a 5x5 plexi on the hand off with all plastic utensils in it, straws are also within reach and on red cup day when his drink took a little longer said to me “you really shouldn’t play favorites” just because someone who ordered a latte got their drink before him, our cold bar labeler was turned on. Ever since then I told my shifts to treat him like a favorite. It’s not that he doesn’t like that “we play favorites” it’s that he’s not one. I’m sure he’d sing a different tune if he was a favorite. He also only mobile orders now which I know means he’s more likely to get a survey. Kill ‘em with kindness

You’re a true warrior

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Even if we “handle it” we shouldn’t have to. There’s Karen’s in customer service all over the world but the US, Canada, UK, and Australia specifically have a unique culture of allowing such horrible behaviour and it has to stop.