Imagine this:
Big events going on downtown where my store is, we’re already out of a lot of things so customers are especially angry and needy. We’re not well staffed. We’re slammed out the ass.
Then, mid peak, delivery guys show up with our RP order (that was already over a week late). We usually get our orders delivered overnight. We put them away during the half our before open. It came MID. PEAK. I got off an hour ago and it still hadn’t been put away, obviously because we didn’t have staffing to do it. Our store is tiny. The BOH was full of boxes. Today was brutal.