Not from a customer, but my shift was listening to this customer in the cafe complain that her drink was being made AFTER the people who ordered before her (it was just a blonde roast) and my shift told her “thanks for the feedback” and the woman was LIVID

Had a girl come through who ordered a venti vanilla bean frap with full pumps of vanilla, caramel, hazelnut, AND toffee nut.

Says it doesn’t taste sweet enough 👁👄👁

Girl, you got COVID… because that’s enough sugar to send anyone into a diabetic coma

So you know how a red eye is a brewed coffee with one shot, and a black eye is a brewed coffee with two shots? I deadass had a customer tell us that a brewed coffee with three shots is called a JFK, because... you know....

So I was still a newbie, on POS at our little cafe store on Easter, though I wasn't aware of the day. My first customer of the day, I greet him with a happy "How are you today?!" and this man's response is "He is risen!!" with full uplifted arms. My pagan ass just sort of blinks, competely unaware of what I can possibly say in response. All I can think of is, "And would he like a coffee...?"

This morning.

Rude ass man- “I’d like two butter croissants”

Me-“gotcha. Would you like those both warmed?”

RAM- “I SAID TWO- the number that comes after one! UNo, DOS, not ONE but TWO…”

Me-“yes sir. I asked if you wanted them warmed, as in above room temperature.”


Then, there was a woman who literally complained on me because she wanted to add EXTRA caramel SYRUP to her salted caramel cold brew” I asked her if she’d like to keep the vanilla syrup. She literally cussed me out. I said I’m sorry if no one’s ever asked you that ma’am, but actually the chocolate, salted and vanilla all come with vanilla syrup as standard.” She asked to speak to my manager because I was disrespectful, when, on my life, I was anything but.

😂😂😂😂

i have three good ones

once i had it out with a lady who wanted a tall hot chocolate with a single shot. i let her know since vanilla no longer comes in it, i was going to charge her for a mocha which was a bit cheaper. she told me “no it’s different” and after the long day i go “really, how?” finally i gave in, and my team (also hysterical from the day) just started laughing and talking shit over the headsets. she then told me “if you’re gonna talk shit about customers wait until they’re gone” which yeah queen ur right but don’t be dumb then

secondly a lady got SO mad at me for “changing the turkey pesto to have provolone instead of havarti” and asked how i could do that to her. she was completely losing it and i was standing there, packaged sandwich in hand, just staring. she drove away and called the DM, idk how it went.

one dude trying to scam for a cash refund threatened to jump the counter and fight me because he was a world class MMA fighter. i told him to do it.

yesterday i got a mobile for a caramel ribbon crunch frappuccino made with heavy cream, 9 pumps dark caramel, 2 pumps hazelnut, 2 pumps chestnut praline, 2 pumps crème brûlée, and an affogato shot 😵‍💫

Idk we had this one super fucked up mobile order that would come through every time I worked a late shift. Like, every possible modification for a frap, 20+ pumps of syrup, we all tasted a little bit of it out of curiosity and it was *vile.*

Dude always came through the drive thru and said the exact words "the wife likes it." Sure Josh.

I worked in a mallbucks in a kiosk and one Black Friday, some asshole decided to use his free drink to order some long complicated bullshit that took two stickers. I yelled out his entire order with all of the modifications before I pushed it out and oh my god he was so embarrassed.

Okay everybody time for my favorite story. Was summer before last when distribution was even more screwed up than it is now. We didn’t have any cake pops in the store. This drive thru customer was yelling at us about this fact, saying her daughter was going to scream at her and it was all our fault. But then. She holds said child out of the window of her car for the kid to piss on the drive thru speaker. Which the child did. We were informed of this by other drive thru customers.

I had started barista training at Starbies like 2-3 weeks ago at the time and was on window when she came up and demanded the manager, so then I was just. Staging drinks for the next orders and reconsidering my life choices while the ssv tried to deal with her. Still with the siren a year and a half on so apparently I didn’t learn my lesson.

i had a karen ask for a bacon goo-goo.

also worked w/ an SSV who hated me for no good reason who always spelled croissant "crosscant." normally i try not to laugh at people for such things but i will allow laughing at stupidity when the person is also mean.

she also spelled knives "knifes"

caramel ribbon crunch. no ice. (mobiled by a literal child)
when he showed up, i asked if he actually wanted no ice, said yes, watched me start to make it and said he wanted the ice

A lady came through the drive thru

C: "I used order this all the time but I don't know what it's called"🚩"it's coffee blended with no sugar"

Me: We only have one drink that is blended "standard", that's a frappucino

C: oh yes, that's right. I want vanilla in it and i want skim milk.

Me: okay. I can add sugar free vanilla to it. But I'll let you now the emulsifier in it has sugar. I can take it out, but it will be very chunky.

C: Well, then that's the wrong drink, because no ones ever said that to me before.

She continues to go back and forth with me on this topic.

C: Can I ask... how long have you worked here?

Me: ... 7 years...

C: oh... i wasn't trying to be rude...

Not the worst thing, but the rudest while still being funny

I was super depressed for a while and stopped going to the gym and a customer flat out said I looked like I gained weight. 😊😊

Once had a man in drive thru order a venti mango dragon fruit with extra inclusions for his daughter. He felt the need to describe it as “she wants enough fruit pieces to kill a diabetic.” I also have a regular who orders a venti vanilla latte with soy, 10 pumps caramel, 10 pumps vanilla, extra ice, blended, with frap base. She will send it back until it’s the consistency of a Dairy Queen blizzard. We literally have to put 3 or 4 venti scoops of ice in to get it thick enough or she’ll have you remake it 4+ times.

Customer while paying in almost entirely pennies to my DTR - you're holding up the line, count faster.

Complained she had to wait too long as theres like 30 other people waiting. Latte was there on the handoff the whole time. Tried to apologize and give a recovery card. Was told “no i dont want a gift card i want to be treated with respect“ ooookay crazy karen

i have sooooo many, but this happened yesterday and i feel the need to share. this woman ordered a tall hot chocolate, a tall hot chai, and a venti iced latte of some variation i can’t remember along with some pastry item. whenever i am on DTO or soloing drive i make sure to stall sooo much and read the order back to them for confirmation. read it back and confirmed the price to which she said that was correct and pulled around.

(i always read back with something similar to: “alright, i’m going to go ahead and read this order back to you just so i can make sure i got everything for you! i have *read back every aspect of the drink and anything else in the order* is that correct? *wait for answer* “alright, perfect! thank you so much for your patience on that i just want to make sure i heard you correctly. i will have that at the window for you for *total*”) so she had LOTS of time to say if something was incorrect which she didn’t she just said yes that’s right.

at the window, i take her payment and hand out the hot chocolate. as i hand it out i say, “alright, here is that tall hot chocolate for you!”

immediately she hold its out looking at the sticker before rolling her eyes and then gestures to her daughter in the passenger (probably 8/9) and goes, “i told you she wanted the chai instead of the hot chocolate. what are we supposed to do with this?”

i screamed internally because i confirmed the order with her at the box AND at the window. i just smiled and said, “oh that’s my bad! when i repeated it back to you at the box i must not have heard you say that you wanted the chai instead of the hot chocolate. let me get a refund real fast.”

she rolls her eyes and starts complaining to her daughter about my “incompetence”. i refund her and turn around with the iced latte and card handing them out. give her the latte and grab the food she got in my free hand with card in the other. she has the hot chocolate still in one hand and takes the iced latte, this point both of her hands being full to which she again rolls her eyes and says in the rudest tone, “so where is her tall chai then?”

i just laughed a little and said, “well, i was going to wait to hand it out until you had a free hand and i had one to grab it, but it’s right beside me. if you could grab the food out of my hand and the card from my other, i can get her chai. didn’t want to hand you another drink when you still were trying to find a place for the others!”

at least she looked a little embarrassed at that.

something about the whole thing rubbed me the wrong way. i’ve had people be downright rude, but this was almost more funny because girl, both of our hands are full? what would you like me to do? 😂

1. I had a man tell me I have a very weird voice
2. I had a lady ask me if I wake up automatically this bubbly to which I replied “ I just try and treat people how I’d like to be treated “ and she looked me dead in the eye and said “ wow people must really hate you “
3. I had a guy come up and stick his hands right in my face because it was cold outside while I was on bar “
4. I had a regular tell me I look better when I wear makeup
5. (This one is not funny just gross ) I had my head in piggy tails and had a man tell me I look 12 but still really beautiful

Okay but did you see the post on here about the review of the double chocolatey chip frappe with "cafe" in it?? Cause that made me laugh for a while ngl

Otherwise the other day a man came into cafe (cafe only store) and barked an order at my coworker who was in the middle of making drinks while I was up front finishing up an uber order. They let him know we would ring him up in a second but continued to complain "I'm waiting on the train I eed my drink now." To which this old man proceeded to look for someone else (me) and barked his order to me. So my focus went to him as I visually hand the uber order to the delivery driver since this crustomer thinks I'm not busy and ring him up. Man hands me a $50 for a venti iced coffee with 7 classic and cream. A fucking 50 for a $5.05 order. I ask for something else, he says no, I unfortunately take it after I look at it twice and verify it's legitimacy and then he starts whining that he doesn't have all day. I then grab his exact change and he gets mad because he gave me a quarter and I was too focus on counting this large wad of 5s to give him any mind to his fucking quarter. He gives me back the 4 singles and the 75 cents and says he wants a 5. I don't even care if I lost the quarter in all that. My bar person tops off the drink with cream and he gets mad they don't stir it (as they should fuck stirring his drink) and he asks me for two straws. Walks away to the bathroom and comes back for another straw that doesn't have a hole in it then leaves.

P.s. sorry for the rant comment but why the fuck do you have a $50 on you and need 3 straws like. Sir please fuck off and I hope you lose your train pass.

US Partner here! There are several horrible things i’ve experienced working at Starbucks (at my old store we had a man who would come in and park his truck outside the front window that had a massive Nazi flag on it!) however the worst thing anyone has ever SAID to me has to be when i asked a freaky old man if he wanted cream or sugar in his pike (i was front and warming) and he said and i QUOTE: “Uh no, no cream but if you wanna stick your finger in it and swirl it around a few times for some sweetener i wouldn’t mind 😏😉” i stood there in disbelief i don’t even remember how i responded i just was in utter shock

For context: I live in Florida, and in case you didn’t know, we had two hurricanes recently. Of course, knowing there’s a hurricane coming, we block off the drive thru with cones. A lady came thru the drive thru a day or two after we opened back up from the hurricane demanding “financial compensation” from us because we damaged the bumper of her car. How could we have possibly damaged HER bumper you ask?? She tried to come through the drive through DURING A HURRICANE, and ran over our cones.

Guy wanted cream in his honey citrus mint and I said it will curdle. He insisted on it and saw how it curdle and ask for a remake 😒

venti hot chai with TWENTY pumps vanilla. cafe order. person on reg double checked and yes. thats what he wanted. he drinked it. he rlly did

This past Friday a girl asked for an Americano with 15 shots with a straight face. I asked her if she was sure, then she started laughing & said "no, I just wanted to see your reaction!". Oookay, glad you get amusement fucking with service workers I guess?

A few weeks ago I had a lady snap at me for not calling her name out (I did) because "there's lots of people here with the same drinks!". I apologized & she told me "you need to do better". Okay, Karen. Then she comes in again this past week; we're down a machine in the middle of afternoon peak because the repairman was fixing our other espresso machine...proceeds to complain about the wait, "where's my other drink", etc. Repairman dead ass stops what he's doing & goes "hey lady, your drink will be ready when it's ready, it's a bit busy in here in case you can't tell." Shut her right up. Dude was my hero that day.

Oh, then there was the lady who wanted me to remake her drink during peak one day because another customer picked up her drink to look at the sticker despite me calling names. Completely messed up my flow.

The store I work at has a fast food place in the same strip mall, and we had this lady come in and wait, and then bitch at us bc she’s been waiting for her mobile for so long and we’re taking forever, so I ask “what was the name on the order” and ofc we don’t have it so next “I’m so sorry we don’t have it, if you want to pull up the receipt and lmk what you ordered I’ll get started on it”

This bitch was waiting on a burger and fries.

Did you even look around? OR EVEN SMELL??? We smell like coffee, not burgers and fries.

Had a group of girls offer me milk from their pregnant friend to make a personal latte... 😂

Tim Tebow and his agents wanted to skip our out-the-door line during the holidays at our tier one store in NYC.

A slimy living stereotype of an agent walked past the line, slid down to the drink handoff area where I was stationed, cracked a wide shit-eating grin. He leaned in casually and asked if he and his client--gesturing like his head was spasming, making sure I knew exactly who he had come in with--could get some coffees. I very, very happily told him absolutely, and that the line to order was back by the front.

A customer asked if I remembered another customer who was in earlier with a really vague description. When I said I don’t remember, he asked in a normal tone “do you have early onset Alzheimer’s or something?”

Literally wtf you don’t even know if I took their order or not, and that’s so off the chain to say lmao. This was right before closing in a small store, so it was just me and another barista. We howled in laughter and confusion. Like seriously have no clue where that came from lol

My favorite source of entertainment has been repeating back the horribly botched names. “Alright so a trenti Megan drangon fruit” or “yes a venti ice caramel maccciono” and just seeing my partners react is what makes it entertaining

Throwback to kiwi, but this drink continues to haunt me in my dreams
Trenta star drink, made with 2%, no ice, and pumpkin cream cold foam🤮

Probably the most memorable of the "WTF?!?!" orders would be the lady that ordered - with a completely straight face - a "tall nonfat hot latte with 34 splenda." I was on bar waiting for the order, and completely froze in the middle of grabbing the cup.
My coworker on front pos didn't quite hear, so she asked back "Sure, do you want 3 or 4? We don't have them out any more."
Splenda Lady - "No, I want 34. Three four, not three OR four."
Coworker - *cartoon double blink of confusion. Falls back on customer service reaction* "Thirty-four, alright. Anything else for you?"

And I'm left staring at the sticker, counting out splenda packets, and wondering how this lady could even drink such an affront to taste buds everywhere

Didn’t have cup holders so the customer yelled why are we even open.. yeah. Lmao

Not an order but definitely one of the most fucked thing a customer has said to me lol



A man came through the drive thru with his wife last week and while small talking mentioned that he'd been rear ended while moving into the city the weekend prior.... then went on a huge rant about how women are naturally terrible drivers and shouldn't be allowed to drive...


I'm a woman. My co worker in drive and I closed the window after he left like "wtf....?😅" and started laughing.


The other most fucked thing, was when I told a customer that he needed to respect my coworker after being racist, so he tried to call the cops on me WHILE in the café for "harassing him"

Someone thought we were McDonalds and tried to order an egg McMuffin twice 😂

I work at a drive thru only and about a month back an old man stole his sons car because he wanted a coffee and his kids wouldn’t take him to Starbucks. He drove through our handicap parking and straight into our window so we had to close temporarily until they came to fix it. We put our metal sign to block off the drive thru and a woman in a big red truck barreled through it while I was outside talking to the man’s daughter. I flinched because I was still on edge from the car going through our window, and the woman in the car asked why there was a sign in the middle of the driveway. When I told her we were closed and pointed at the shattered window, she asked if I could fish the sign out from under her truck. I just stood there and stared at her before walking away.
Surprisingly, this was the tamest thing that’s happened there.

When I was a shift manager, I remember dealing with this one woman in the DT who was pissed. When I went to ask what the problem was she was like “the barista burnt me with the brownie on purpose” and I just looked at her and said “I don’t think the barista intentionally burnt you” and she LOST it on me after this. Had to write down the whole interaction and had to talk to my GM and DM about the whole incident…

I am not a barista but wanted to say thank you for all that you do - truly. I was a Starbucks the other day and the barista was visibly upset and crying. I asked her if she was okay and she said she’d be okay, just a rough day. When she asked what she could get started for me I asked her to please make whichever drink is easiest or that she enjoys/doesn’t hate making, her favorite, etc and then gave her a fat tip before I left. People are wild. The entitlement is criminal.

Pay it forwards in drive really fuck up my day. There was a chain afoot one night and I told the lady, “her btw pay it forwards really mess up my routine that I heavily depend on and makes my job really really stressful.”

To which she replied, “ I don’t care, just do it.”

My response? Dead ass, “cool cool, my suffering doesn’t matter, right I forgot.”

I said it louder then I thought, but she drove out rq.

Trenta Iced Coffee 13 pumps of white mocha and 13 pumps classic with extra cream

Had a customer really upset today that we didn't sell newspapers anymore. Another customer comes out of nowhere and tells her my store is falling apart. He then goes on a rant saying he's been waiting for his drink for 15 minutes, he mobile ordered and it's not even ready. Turns out he didn't even place the order.

Yesterday someone ordered “sour cheese bread” instead of grilled cheese.

I am a liberal queer trans guy and I once had a female customer tell me that I must be a republican and anti women because I wouldn’t give her an extra cup of milk on the side with her latte.

A man ordered a dark roast at the speaker. When he got to the window, I handed it to him and he said, "is that my n***** roast?"

I was stunned so I acted like I didn't hear him. He asked "did you hear what I said?" I said "Yes". He laughed hysterically and drove away.

I wish I would have told him off, but I was so stun locked.

At my store i have a guy that comes through for a mobile of 9 INDIVIDUALLY ordered bacon egg bites trays. And nothing else.

I was handing out an order in a cup carrier of 4 hot drinks and a customer with stoppers in the top (important detail). There’s some coffee on the top of one of the cups and she she goes “I’m not taking that there’s coffee on the top”. So I was confused because it was the smallest amount and she was like I want a new cup so I get her one i double cupped it and got a new lid with a new stopper, same thing happens, a drip pops out from the top. She has me get 2 more new cups and goes on this lecture about how I have to be careful handing these cups out to people it’s “like 250 degrees” and she could be burned. On the last cup I got her she was like just give it to me (the coffee and the new cup/lid) and this fucking bitch seriously takes the lid of the full coffee, tosses it towards me in window, starts pouring this latte or whatever into the cup and is clearly purposefully shaking her hand to make it look like this difficult task to complete and continues whatever lecture she was giving to me as I just stood there and watched with anxiety of this 30-40 year old woman doing this, but look back I’m just like what the fuck 😂😂😂😂

An older customer was eyeing me down in the drive through window then told me I look like his wife when she was younger 😭

caramel ribbon crunch, 6 shots blended, 5 shots affogato. used her stars, it was 8pm? we still have the sticker taped to the wall next to dto 😭

also on my first xmas worked (a year in) someone mobile ordered 70+ drinks 🥲 all fraps, coffee and cream based, all refreshers, with and without lemonade, and coconut milk. all cold brews, ice coffees, and i believe all hot drinks too, steamers and w coffee. i was on cold bar and pulled all stickers, got my break before i could start on them leaving them for my coworker 😭

a lady stormed out and told me to burn in hell bc she didn’t have enough money to pay lol

i had someone pull up to the window during peak claiming no one responded to her at the box (i watched her on the camera when she pulled up and she drove off before i could greet her) i had a window this day who was a newer girl and she didn’t really know what to do.

the girl shoved her cash at us and goes, “no one said anything to me at the box. i need a venti americano with 6 shots.”

DTR didn’t know what to do and was waiting for me to finish up taking an order and the woman started complaining on the phone about my DTR with her window down and ours open. i called out the order to my drive bar because at my store they say to take them to make customer connection even if it ruins drive time.

she continued to just be rude and very condescending to my DTR and finally my shift asked DTR to tell her to pull around. DTR was still very new and not comfortable, so i asked her if she wanted me to do it because i don’t mind at all to which she just said yes (almost on the verge of tears i felt awful).

this girl already annoyed me but the second you’re mean to my window, especially someone who is clearly a young teenage girl, we have problems 😂

i went over to the window and without looking at me, she shoves her hand out the window as if to grab her drink. i just smiled and said, “hi there! so sorry about not getting to you at the box, totally my bad i was doing too many things at once! if you don’t mind, i’m going to have you pull around to the mobile pickup at the front of the store where someone will run your drink out once it’s finished.”

“it’s not done?” rolls her eyes.

“unfortunately not, the espresso machine is pulling shots slowly.”

“but no one answered at the box”

at this point, cold bar looks over and over the headset goes, “she does this all the time. drives past the box and says no one greeted her.”

shift glanced over and confirmed this.

now fuming even more, i just smiled and said, “i know! i am so sorry about that; once again completely my fault. in the future, if someone doesn’t greet you within 5-10 seconds, you are more than welcome to say “hello” or some other variation to get our attention. sometimes we get sucked into our own little world and can’t hear you pull up.”

*rolls her eyes* “so you didn’t get my americano?”

“my friend here at the window got that in for you and took your payment. i am just waiting on the drink to be completed. if you don’t mind, it would be wonderful if you could pull around the parking spot for mobile pickups. someone will run that drink right out for you!”

“so you don’t have it?”

“at this moment, i do not. they are making it right now. by the time your car is situated at the front, someone will be bringing it right out for you”

“okay,” rolls eyes and zooms off to front where i guess she gave the person who ran it out a hard time for not bringing a stopper.

I had an old lady brag to the customer in front of her, and then also explain to me that because she’s old she deserves to have things the way she wants it. She did not like it when I said “you’re welcome” when she neglected to say thank you. Would I do it again? Yup. If “you’re welcome” offends you, that’s a YOU problem.

Happened today, a lady came through drive thru and asked for a normal venti caramel ribbon crunch, then says “extra straw” were like “did you ask for an extra straw ma’am?” Then she says “no, extra straw” then we say “extra strength? Like an added shot?” She says no then I come on to try and decipher this code and she describes it as “the green straws that give extra coffee inside of them” THIS LADY THOUGHT OUR STRAWS WERE LACED WITH COFFEE! 😂 I had to explain to her they are indeed not laced with coffee and we can add an extra shot instead, she said “uhhh yes please” 😂

Getting a 86 dollar order when it's just me and the openers 10 mins after open

The two most horrifying orders I’ve ever had to make:
Trenta black iced tea
7 classic
7 toffee nut
7 hazelnut
7 vanilla
No water sub HEAVY CREAM
4 ADD SHOTS
Splash of cold brew on top
Like did you even want the tea at this point?! Before I even started making it I had to get her attention so I could confirm she wanted tea and not iced coffee. If you’re out there, Britney, know your order has haunted me three years later.

Drive through a guy ordered two venti caramel Frappuccino’s. Deconstructed. My DTO partner looks at me confused. I gave the same look back and took over to clarify what he meant. He wanted all the Frappuccino ingredients (base included) just poured into the cup topped with ice. And, no, he wasn’t taking them home to blend them himself. We watched him pop his straw in the cup and take a fat sip before driving off.

i have a regular who mobiles a venti iced coffee with 7 pumps caramel, 7 pumps dark caramel, and extra caramel drizzle. as a starbucks caramel hater, i am very scared everytime i make it

Bro this lady TONIGHT pulled up to the drive-through order box and just said “do you know where Papa John’s is?“ I was flabbergasted, and told her I didn’t know, and that this was Starbucks. She then had the audacity to continue and ask for me to ask other people there where it was. I said, do you not have a phone. Apparently she had left it at home and somehow decided that we were the best people to ask this.
I’ve been at Starbucks since 2007 though, so this isn’t the most insane thing a customers done but I’m still irked that this woman was so fucking stupid

refresher with 50 pumps of liquid cane. vile.

I have a regular who appears to be some sort of security guard that comes thru at least 4 times a week and she orders the same thing every time. Venti black tea with no water, 16 pumps of SF Vanilla, 16 pumps of brown sugar syrup, heavy cream AND half and half WITH light ice. She says she can taste the difference when it’s not the right number of pumps 🥴

A customer screamed at me because my nametag said "Roblox". She accused me of stealing her husband and that I'm the reason why he left her. We told her to get out and then she stood outside and screamed at the cars that were leaving the drive-thru.

I also have a regular who will order a venti creme based frap, with no base, sugar free vanilla, 3 stevia, 3 splenda, no whip, a dome lid, and a spoon.

during a morning rush, this customer said she didnt want her butter croissant warmed up when i rung her up and i told her she was all good. i went to warming and saw a mobile for a butter croissant to be warmed up and i was about to put it in the oven i just hear “I SAID NOT TO WARM IT UP” from behind and i just said “this isnt yours” maam ur not the only customer in here

Not mine but my favorite story is from my manager. Someone ordered two fraps, one grande one venti. The customer leaves and comes back and says, "you gave me a big straw for the small drink and a small straw for the big drink!" I kid you not.

As well is the customer of hers who walked into a window. He then asks if there's an exit and she says, "Yes, the way you came in."

definitely no where near my craziest story but i have a regular who alwaysssss tries to talk to me about politics, unprompted. back when i used to wear a mask to work he would always tell me he hoped i would stop listening to the “fauci propaganda” and take off my “muzzle” so he could see my “beautiful face” and that’s got to be one of the most american stories i’ve got.

Lmao I got this one. A customer came in ordered a caramel Frappuccino she said she doesn’t want it to be too watery tasting so I made it with less ice. She’s races off comes in the lobby and calls me a fagg*t doing some f*g a** sh*t and she can’t believe I’m a manager

Anything with no mocha for mocha drinks

Venti Iced Shaken Espresso, no classic, 16 pumps of White Mocha, 12 pumps of Vanilla.

It's the sludgiest thing I've ever had the displeasure of making and makes me feel sick to try to shake the equivalent of a Shake Weight.
They're a regular exclusive to nights and I dread any time I see them walk in.

Them: I’d like nine decaf ristretto shots

Me, a little nonplussed but composed: Did you want those over ice or hot?

Them: In an iced cup

Me: Okay, so over ice?

Them: No, I want them hot

Me, blinking a couple times for composure: Okay, sure thing *reaches for a hot cup*

Them: No, I want them hot in the iced cup

Me, not sure if reality is crumbling: *reaches for a grande iced cup*

Them: Yes, with no ice

Me: *queues up the shots while questioning life*

Had a car of teenagers start yelling slurs at me as they drove away one night. Was great wouldn't recommend. (The joys of being an out in the open transwoman in the south)

A customer came up to me and said "you know all the cold cups hold the same amount of liquid right?" And I was like "no ma'am they're all different sizes". She then went on to explain how she saw a video and they all hold the exact same amount so I had to fill a tall cup with water and demonstrate how they are all different sizes.

Ill never forget being told how inadequate I was compared to the Tarbucks workers. They clearly know more than I do. How dare there be foam in this extra dry drink that you just ordered. The audacity of me for giving someone what they ordered. How dare I.

8 shot espresso with 20 pumps of vanilla 12 pumps of white chocolate mocha over ice in venti cup

Some lady came in to our store last week and kind of looked defeated after looking at the menu so I asked if she needed help finding something... she looked me dead in the eyes and was fully serious when she asked "do you guys sell chicken wings?"

Lady pulls up into the drive through,

Me: hi there what can I get for you?

Customer: can I get a grande cappuccino no foam

Me: um….so a cappuccino is half foam so your cup will be half empty, did you want a latte no foam instead?

Customer: I know what a cappuccino is, just give me a cappuccino with no foam

Me: okay so you’re okay with the cup being half empty?

Customer: I don’t understand why you’re being so difficult I order this all the time just give me my cappuccino

Me: okay so just to clarify you want a grande cappuccino with no foam and you understand the cup won’t be full?

Customer: *screaming at me now, with my SM also on headset* JUST GIVE ME A GRANDE REGULAR CAPPUCCINO WITH THE FOAM I DONT CARE I DONT GET WHY YOURE BEING DIFFICULT I ALWAYS ORDER THIS

Me: ok drive up.

today someone ordered a TALL iced coffee with 6 pumps caramel, 6 pumps liquid cane, 4 pumps of classic, and milk. There was literally a splash of coffee in the cup it was just straight sugar i wanted to puke

I had a lady try to argue with me over Flat Whites because I asked her if she wanted her Flat White hot or iced (it was the summer, so I always try to ask in hotter weather), and she was so adamant that they could only be made hot, and I tried to convince her that technically they could still be iced but she wasn't having it.

We were in the middle of peak, and she was being so rude about it, I had to keep myself from saying "Do you want to come back here and put on an apron since you know more than me??" Generally I try not to get worked up over customers and would never say that to a customer, but this lady would not let up.

Okay, not the worst order. But I was on bar one day and a guy ordered some espresso drink, I don't remember what specifically it was now. I was just finishing a passion tea as he ambled over to the hand off. I set the drink down and called it out, I knew it wasn't his because I had seen what he ordered. He proceeded to pick the tea up, eye it funny, then literally *shrugged his shoulders* and took it and left. I was flabbergasted. I didn't say anything because I really just did not expect that. I expected him to say something, or put it down, or something. Not to shrug and take it and leave. Still one of the more puzzling situations I have witnessed. Now I will reach out and put my hand on drinks if I know the wrong person is reaching for it.

Venti creamed based “mint” Frappuccino (I was like “peppermint????” And she was like no just mint???? But we ended up agreeing on peppermint) with 6 shots of espresso 😞 It tasted like drinking coffee after you just brushed ur teeth

I have two good ones from today.

I was covering a store fairly close to mine, because mine is closed for reno. This person is a regular normally at my home store but they came thru this store today too. They get triple shot, iced, with 10 pumps vanilla in a venti cup, but you HAVE to put the ice in last, with a tall cup filled with VSCCF on the side. They usually come in with someone else who gets 11 pumps. Once they made a big stink about how there was only 10 pumps in each, and it was just not sweet enough. They watch you like a hawk and will yell EXCUSE ME NO, NO ICE. EXPRESSO OVER THE SYRUP. THATS WRONG.

Second one is along the same lines but to a whole other level. I can't even tell you what the drink was because I stepped in halfway through to give someone a ten. All I know is I pick up the drink and immediately this lady goes "that has 5 shots is it all 5in there?"
"Yes it's done pulling the shots"
"Ok well sometimes they miss them and I pay for 5. Now don't fill it up all the way I want extra extra whip. But let me taste it before you put the whip on"
(Ignoring the health code violation because I'm not about to make a scene at a store that isn't mine and this lady obviously does this on the regular) I hand it off to her sans whip and she asks if I stirred it. I said "I swirled it but there's stirrers right there if you'd like."
"Are these even long enough?" I hand her a venti straw, step away to continue my sequence and she shoves the drink over the bar at me as says "yes that's good now fill it with whip." I do as demanded and she toddles away, no thank you or acknowledgment of the inconvenience she's caused (as I dump out the drink I was making because somehow I messed it up in between her demands)
That was a new level of ridiculous for me. And she does this fairly often. Even asks for certain baristas to make it.

Thank you for reading my novel of entitlement.

Actually today. Confuse me so much. He asks for a Grande drip coffee. So I give it to him and I charge him, he says no no he also want cappuccino. So I'm like you wanted cappuccino instead? He say no he wants both. So I say ok, I add cappuccino he say he want to pay seperately. So I say ok... it's 3.40 for the coffee. He say no no no he wants to pay the cappuccino first so I say ok.. he pays for the cappuccino and as I go to charge him for the coffee (after I already put in the cup) he's like he's going to taste the cappuccino first, he's gonna add it to the coffee (???). I tell him ok but you need to pay for it first. He's like no no no he wants to taste . He says he wants to put the two drinks in a cup. I tell him yeah you can do that yourself but you still need to pay for the coffee. He gets confused by what I am telling him...???? And he just takes the cappuccino and goes.

Actually
A regular was making a comment about people with tattoos and ...
"What's the word... Sadist? When people like pain? I think that's what people with tattoos are"(it's masochistic but I couldn't remember)
He says this after looking at mine (which I've had for awhile) and asking if they hurt (yes but you get used to it) he couldn't wrap his head around it.
He's a middle aged/maybe older man and he just doesn't understand something's people do xD

Wait typing this out reminded me of another thing where a guy in a Jesus shirt came in and asked me about using they/them pronouns. He made some points we've all heard and some points I hadn't heard. He wasn't mean or anything he was respectful enough about it

YESTERDAY I had this woman come back in after ordering a venti iced apple crisp macchiato in the drive thru. She talked to the front person, who was a newer partner, who relayed to me it wasn’t correct and should have caramel on the bottom, whip cream, and crunchies on top.

I went over to talk to her and ask what she wanted because that’s literally not the drink she ordered and I got the whole “that’s what I get at every other store!!!!!” So I tried to clarify what the fuck she actually wanted and she got all huffy and stormed out “ILL GO SOMEWHERE ELSE THEN” okay sounds great 👋🏻👋🏻👋🏻

“I have an order for Sarah” - me
“Thank you!” - custy
-ten minutes later custy comes back in the store
“This iced vanilla latte tastes rancid”
“Okay, I’m sorry. Let me remake that for you”
-makes drink again
“Thank you”

-Repeat the same process because she comes back in again 10 minutes later

-My shift comes up to me afterwards
“Yeah she does this every time. She wrote the fake name Sarah on the app because her actual name is Karen, but she doesn’t want to appear as a Karen”

Got a customer who ordered 1… out of 20. At peak. And then ordered 15 more. And then I had to go on my first ever break of the shift (it was hella late and 4 hours in by that point). And then when I came back they ordered another 20 more. The largest following orders were: 26 15,11,10,10,8. We were behind on mobile by about 20 minutes and could do literally nothing because our SM had hidden the thingy you use to turn off mobiles. I think I cried in the back of house that day.

Story 2: customer couldn’t figure out if they wanted a chai latte or a brewed chai. Decided on the brewed chai. I was bar that day so I just made the chai. She yells at me for being shit at my job because I made her drink wrong. I’m like ??? This is what you ordered???? And she’s causing a scene in my lobby. My reg comes to defend me stating that she ordered a brewed chai and I just “make the moment right” and offer to remake her drink nicely because my reg is a feisty person and it’s peak. I can’t afford to fall behind. I make her drink and send her on her way and she goes to yell at my SSV because apparently my shift was talking shit and being unprofessional (no she wasn’t she was just talking to a customer).

Story 3: the man who ordered shots but wanted a latte and demanded we give him more oatmilk. We didn’t because it’s against policy and he threw a drink at our barista. Stain was on the ceiling for months lmao.

Story 4: made a caramel frap for an older man. He asks me if there’s a shortage on caramel. I reply yes because there is. I ask if there is anything wrong. He says no it’s just that he’s never had a frap like this and he’s had thousands of caramel fraps. I ask what’s wrong and how can I remedy it for him. He says nothing but there seems to be something missing. I offer a remake, insisting it’s no trouble at all. He just goes on about how it’s different. We go on like this for like 5 minutes and I give up. He then reached over the counter and grabs my caramel bottle to give himself extra caramel and berates me for not giving him extra caramel. He didn’t ask for extra caramel.

We have someone order 24 shots of espresso and it all fits in a venti hot cup.

Venti iced water… with 16 pumps of toffee nut.. and don’t forget the whipped cream! 🤪

I had a customer ask me if I was German. (I’m super white)
I said, “No, I’m Mexican.” He said, “Well, we all have our faults.”

Our store has some really weird regulars so here's some stories!

There's a lady who got really upset over the prices being raised and said "yeah people should stop coming here and giving you business"(as she is ordering) and we all kinda smirk and my shift goes "yeah they should stop ordering" then she proceeded to tell us our coffee is like coke and how she was a recovering addict.


We have a regular we call matcha guy and one time he went to the bathroom right, and he was in there for a looong time, finally someone goes to check on him and they hear infinity war playing at full volume. He's also known for blowing the bathroom up

Another regular we have is super creepy, Hes this old guy who will bring us stuffed animals and toys. He normally comes at night and we think it's cus it's when the most minors and women are working. He told us once that he used to go to twin peaks (hooters type restaurant) and how the girls loved the toys he's bring. We're currently in the process of getting him banned.

Another regular kristen insists we never put the sleeve on her drinks and lord help you if you do. The first time I met her and gave her a sleeve she went "you must be new huh" I had been working there for several months. She'll also regularly obsess over Edward Cullen and talked about her toe infection in graphic detail.

Ok, so I work in a Randall's grocery store Starbucks, it's so peaceful and calm, I'm lucky enough to close by my self most days, I have this lady who comes every day and orders a venti mocha frap with 16 pumps of mocha, I thought that's a bit much, so one day I made extra and it was amazing, so chocolatey, and not to much.

So never assume

👍

This was all at my first store YEARS ago. Not anything anybody said, but on 2 separate occasions there were dudes rubbing one out. One IN the drive thru at the window, and one in the dumpster area. We’re very fun days /s

we have regulars who mobile order during peak and order iced caramel macchiatos with extra caramel drizzle, line cup with caramel. when they order like that I literally drown it because I know how people are, and yet, everytime, seeing that we're super backed up, they make us put even more caramel drizzle.

During the height of pumpkin spice season someone ordered a strawberry açaí lemonade with pumpkin spice…

mobile order for a GRANDE iced coffee with extra heavy cream, extra classic, 6 pumps white mocha, 6 pumps caramel, and topped with vanilla swt crm cld foam which already has hella sugar itself. felt bad for sending someone into an early grave with all the sugar they were gonna consume.

About 20 minutes ago, I had a woman order a white chocolate mocha with no chocolate. Not the craziest but I’m so tired 😭

US partner here! this was a about a month ago on a Clean Play day. i waltz in at 6:30 to find my store in total chaos. there’s only 3 partners behind the line (typically there’s 4 or more), my ssv is cleaning a massive spill of sweet cream that had just happened, one of my partners is getting harassed by this creepy dude in the cafe, and there’s a MOUNTAIN of dishes in the back because the mid shift “couldn’t get them all done so didn’t do any” (direct quote from my ssv). anyways, around 7:30 we get another HUGE rush, and there must be about 30 people in the cafe. turns out our cafe sticker machine got jammed 15 minutes prior and we didn’t notice. i begin to support on bar, because customers are starting to get restless and intrusive, straight up leaning over the handoff plane to yell at us. this one lady goes off about how “we’re just trying to get out early and won’t give me my drink i ordered”. when my partner tries to explain the situation, this lady says “shut up and make drinks.” my ssv is in the back for 40 mins writing incident reports because of the harassment earlier, and i am making three drinks at once with customers shouting at me and waving their hands in my face. long story short, we clear out the rush, our DM was called by that lady, and now i’m terrified of customers.

this is an exact ticket that i got on a mobile order:

venti caramel ribbon crunch crème frappe
- soy
- 1 pump vanilla
- 1 pump liquid cane sugar
- 10 pumps caramel
- 1 pump classic
- 5 pumps dark caramel
- 1 pump white mocha
- 4 scoops of java chips
- 1 sugar
- 1 raw sugar
- double blended
- extra whip
- extra caramel drizzle
- light mocha drizzle
- extra cinnamon dolce topping
- extra caramel crunch topping

yes this was a real order and yes i have a picture of the ticket. she came in and got her drink, and she ordered the same thing the next day. and then i never saw her again!

I don't think it was really "the most fucked up," but I'll never forget cleaning the lobby one afternoon when I was a partner, and making small talk with this particular customer... when she goes "So what do you wanna be when you grow up?"

I was 27. Something in me broke a little bit, but it definitely gave me a chuckle too.

Outside of my time at Sbux... I'm a barista again but for a different company these days. And just today a customer tried to cajole me into... having a different name??? There was this really uncomfortable, repeated exchange of him asking me what my name was, me giving my actual name, and him going "No! \[*His choice of name!*\] I think it's a nice name, isn't it?" I'm still recovering....

I wouldn’t call it effed up but I would solo DT regularly and customers would tell me I should work at Disney with my voice. Apparently I sound like a princess? I was also consistently told that I have a “radio voice”

EDIT: actually I remembered the effed up part. I had some asshat tell me when he pulled up to the window “with that voice, you should take phone calls if you know what I mean 😉” and another older man said “I could sit here and listen to you talk all day”

One time when we had that shortage on straws a guy asked the barista on window if we had small straws but she thought he said small scones as in vanilla bean scone so she said yes and when he pulled up to the window he got pissed bc she tried to give him the scone so she refunded him and then when she didn’t give him a straw he was like “you said you had small straws” and she (who at this point didn’t make the connection that small scone was actually small straw) said “no I didn’t” and he blew up on her and sped away before calling the store and I was the shift on duty so he started freaking out over the phone
“she called me a liar”
“Sir I’m sorry she didn’t mean it like that she probably just misheard what you had asked”
“Well everything else was right so she had to hear me correctly then!!!” I did not know at this point about the scone part bc I didn’t have enough time to get the story from her before he called)
“Okay, I’m really sorry sir, I’m not sure what happened, if you want to come back I can refund you or make you something you can drink without a straw”
“No that’s not the issue. The issue is that she called me a liar!! She didn’t give me a straw for my frap, she called me a liar, and then she gave me something I didn’t even order!! She and everyone else there is stupid and needs to be retrained.” (All of this with a lot of cursing)

Only time I have ever just straight up dropped customer service voice:
“Okay she’s not stupid, please don’t curse at me. She did not intentionally call you a liar it was a misunderstanding. I don’t know what you want me to do sir,”
“Get me your boss!!”
I put him on with another shift and said she was my boss and he told her I was a B word 😂

I’m a Canadian partner, and back when we were asking for Covid passports there were two regulars in the cafe. (Regulars I’d never seen) I was sent out to check their passports, and was instantly met with refusal to show them. The man of the couple looked at me and asked
If I thought they were Nazi’s….. and he proceeded to say they had already been checked. I retreated to the back very uncomfortable, and was informed they had not been checked today, but previous days in the cafe. I told the supervisor if she wanted their passports verified that day she’d have to go back out and ask for them lol

Dude came in trying to use his wife’s partner card. Policy is partners only. Then he changed his story to him being transgender. So we just asked what store he used to work in.


Dude was left speechless, reverted to his wife’s card again. He was refunded because we charged him regularly and he wanted to keep all the receipts because he didn’t want us having his wife’s info💀 that was already on the till.

a man comes through every day now and orders a grande hot chai with one pump of chai 😐

before i quit, probably one of the worst things customers did would be that SOMEONE shit our toilet brush holder and on the same day, before we discovered the first one, someone else pissed in the toilet brush holder in the second bathroom.

Deadass had a mom explain away her son's sexual harassment towards female partners: "He's a growing boy and has needs. Can't you all be just a bit more entertaining?" This was in the Florida Keys. I'm a black gay dude. I told her I was ready to give her son what he needs. 🍆🫥👀

That would be a venti heavy cream with 4 scoops of dried strawberries. No ice. She didn't even want it shaken smh. Still thinkin about ya over a year later, Kim!

*“Can I pls get a MCCF but sub White Mocha, no whip, but add sweet cream foam………but not too sweet, I don’t like sweet drinks”*

Fuck off.

I told a woman in the passenger seat of a Mercedes convertible that her dog was cute and she said to a very obviously queer and pink haired me, "Oh thank you! He's gay because he's got a pink collar! 😎👍"

... Cool, lady. Just call me a slur next time

had a guy come in and ask for an iced coffee that was sweet but not TOO SWEET i told him it comes w a simple syrup but we can do half the pumps. i asked if he wanted it with cream he says "oh yeah put whip
cream" i say "oh yeah we can do that but you don't want any other milk or cream" he says no of course. i repeat back the drink and he pays. he takes one look at his drink and comes back to me and says "that's not my drink" he takes a sip and makes the most disgusted face so i personally remake his drink with extra pumps of classic, extra cream & whip cream.... much better

another one was a lady in drive I was taking her order and i had gotten distracted w something & felt like i was missing something from her order. i asked if everything looked okay on the screen she says yes. i double check and say "okay so just two drinks and the two cheese danishes" she says yes again. she pulls away and i say over the headset to my coworkers "i could've sworn she asked for something else" my coworker at warming says she thinks she asked for a bagel so she throws one in just in case. lady gets to the window and starts complaining that we're missing her bagel. i tell her "i thought i was missing something that's why i confirmed with you twice" she didn't care she continued to be so rude and acted like i was a big idiot, we gave her her bagel & i was annoyed the rest of the day

"you dont really deserve this tip, but here you go" i cant make this shit up

a pour over pike in the middle of the morning rush

Not a bad one just an awkward interaction, someone asked me for a venti Megan thee dragonfruit and we just stares at each other when she realized what she said.

Had a guy come in, big loud talker. In the middle of peak, he get to the reg just to go offfff about Jesus and how we will all be saved by the kindness of our hearts- He was giving me the opportunity to offer him a coffee from the kindness of my heart. For my soul.

I asked him, “I’m sorry are you asking for a free coffee?”

He said, “oh goodness no of course not, I’m wondering if you can have the kindness in your heart to offer a coffee to me”

There was a lobby full of people and like 6 more people behind him. Dude wtf. Why now.

One of my favorites is when customers complain about their mobile order that they placed 20 minutes ago. We look everywhere for it and I then tell them I’m going to look it up in our system. They insist they placed it. I confirm that they did not place it here. Then they do the whole “oops… looks like I placed it at a different store” 🙃

At my current store we have a lady called “no whip, no foam”. I was a shift supervisor that was hired in, I was about a year and a few months, recently transferred. One closing shift she comes in, ordered a white mocha, no whip, no foam. Someone makes it. DT hands it out. That’s when I get called in. She proceeds to go off about the incompetence of the partners and how they NEVER get it right. I ask her how many times she has come? Well she’s a morning regular but this week she has been coming nights. This is her 3rd night in a row, mistakes every night. And I told her “ma’am, from a personal standpoint, I would not continue to frequent an establishment that continues to mess up my order.” She said she doesn’t care, she wants what she wants and we should make it. I told her we had a lot of turnover and a lot of the partners are trying to figure stuff out. This enrages her and I get a “BUT WHAT DOES THAT HAVE TO DO WITH ME? HOW IS THAT FAIR, (my name), HOW IS THAT FAIR TO ME?” At the top of her longs. I’m flabbergasted and just say “well no one here knows how to make it how you like today, so the best I can do is refund you and makes sure the shifts communicate how to make a drink with no foam. She comes the next two nights, and is still a regular a year later LMAO

Customer: Hey can I get a black eye?

Me: Sure, just the shots?

Customer: yeah just the shots….haha what a world today getting a black eye from a black guy 😂

Me:…..wut

Not terrible just a little awkward. I forgot my store was doing a “Hawaiin day” or something and I was wearing a lei. Some dude I rang up made a “getting laid (lei-d)” joke and I was so confused and looked probably just like 😬🫥. I was also the only guy on the shift at the time so I thought he might have been making a gross suggestive joke. Poor guy was just trying to be funny and make a connection. I think he gestured to the lei after that but I didn’t understand the joke until a few minutes later. :/

Our DT store closes at 8pm (used to be 9) now during weekdays, a month or two back when the change was a relatively new thing we had a car pull up at 8:05. At this point I was already counting down money and we had both machines broken down already. I came over the speaker and said “Hey, unfortunately we close at 8pm now. We’re closed for the night” I could hear some younger sounding kids grown and they tried to plead with me to make their drinks just this one time. I explained that everything was broken down and there was no way I was serving them. The kid says out of Fucking nowhere “ I hope you crash on the way home. “ it happened so fast that the only thing I said back to him was “ you too”

I had a customer, clearly on some hefty drugs, come up and just scream “girl” and “chicken” in Spanish. Repeatedly. I made him two of whatever panini we had at the moment with chicken because, well, that was all the pollo I had. He seemed pleased with that but stood at the POS shoving cookies that he had taken from the counter into his mouth. When I gave him his total, cookies included, he pulled out a MASSIVE wad of cash….and somehow still didn’t give me enough the first time. Anyways I got him checked out. He screamed at us some more and then went and stood staring at kids in the play place (we were a mall kiosk Starbucks) before someone finally called security.

Some lady asked and I quote "Are you fucking retarded?" In response to me offering to remake her dry cappuccino.

Our store was open on Thanksgiving last year and it is the only one in our small town. The lobby and drive thru was packed of course and the customers were all watching me make their drinks on bar. This guy comes in and orders a mocha cookie frappe. Well given the lobby is already packed with impatient people, he proceeded to come up to the bar. I was already fed up this day because everyone was so sassy and watching me. He comes up and asks if his frappe is coming up. I look at the stickers we have pulled and don’t see it yet and I wasn’t going to pull anymore. So I tell him “no sir, it looks like we still have a few drinks until we get to yours 🙂” and he said all he ordered was a frappe and wanted a holiday cup. The holiday cup for the hot drink. Anyways he proceeds to all the same thing and his desire for the holiday cup until his drink comes out. We give him his frappe in the cold cup right and he goes “no I wanted the holiday cup” and I explained to him that those are for hot drinks… and he got a frozen drink. He was mad and as he was leaving he dropped his drink. In the doorway. We told him we’d remake it for him and he began to wait, saw the busy bar, and said “no it took long enough to get the first one” and left. My partner on bar already had it in the blender. But that’s not all. He came back like three days later asking for a refund. I’m so glad I’m no longer a partner soldiers 😩

newbie was on the system and girl asked for a breve. now in california, i have never ever heard a latte with cream be called a breve. so she asked me how to ring her up and we rang it up as a cold milk breve. she was already rude at this point

i call it out and here’s how it went:
customer: “what is THIS?”
Me: “that’s a breve. “
C: “a breve is a LATTE WITH CREAM!”
M: “well here, a breve is just cream.”
C: “well i’m from washington!!”
M: “well i’m from california.”

with the deadest of eyes she just looked at me as i stared back. i asked if she wanted it remade and she said yes and i told her “that’s all you had to say”.

remade it, and my brain said cold milk = cold latte so i made a cold latte with cream.

girl STORMS out of the store and then busts back in.

C: “A BREVE IS HOT!!!!”
M: “well here we serve ~cold~ breves” with a little charmed shrug for emphasis. “would you like a hot one?”

C: “NO”

the girl walked out without refund and didn’t return. i have zero regrets as she was an absolute monster even before i made her drink to this poor young barista who was just trying to understand the register still.

worst order it is!! Grande Kiwi Starfruit (already…🤢) No water sub apple juice, no inclusions, 1 pump dark caramel 🫠, 1 pump toffee nut 🥴, extra caramel drizzle, double blended, add caramel crunch topping, add cinnamon dolce topping aaaaaand drumroll please!

🎉vanilla sweet cream cold foam 🎉

I took a picture of the sticker for proof because i couldn’t believe someone not only a.) EXCITEDLY ordered this b.) PUT IT IN THEIR BODY. THROUGH THEIR MOUTH!

(edit for correction)

venti very berry with an affogato shot

One day we were really really busy right after peak and my shift was running around trying to fix problems from the morning and our lobby was a packed. This guy on the phone yelled at her and went “ma’am?? I’d like to cancel my coffee.” My shift just went “okay!” And went right back to what she was doing. 5 minutes later the man pulls me aside and says that he still wants the coffee. Lmaoooo.

Years ago as a Green Bean in a downtown of a Major city had a British man literally throw a V-Amaricano with full pitcher force at me because I left 1/4 inch of room vs 1/2.

Sometimes I'm still amazed I work here.

A personal favorite of mine was a caramel macchiato, but without coffee. definitely didn’t know what she was asking for because needless to say she didn’t order it when i explained what it would be

Literally tonight had a customer call the store 20 minutes to close and said "I'm in a rush could you get me ready a venti decaf caramel latte with whip" I say sure no prob and get it ready for her. She comes in 5 to close and then proceeds to order 2 bacon goudas and waits for them... Like if you're in such a rush why are you making Starbucks a priority but whatever people are so weird 🤣

a customer accused me of robbing his house.

all because i told him i noticed every time he comes in he claims his drink was made wrong last time and needs a free one. i offered to help him find a drink he likes bc he ordered the same fuckin $9 chai every day and would always make us give it to him for free. he told me i was racist and ‘that’s not me, how would you feel if i said that i don’t like how you rob my house every day.’ i told him verbatim: “i did not rob your house.”

ended up giving him the drink and getting him tf out bc i don’t get paid enough to deal with this shit

[deleted]

I’m Black. One day on window I encountered a regular who is notoriously crotchety and vulgar. I tried to get to know him better, so I asked him what does he do. He works in the trauma center and referred to his patients as “thugs who try and wanna be somebody.”

Unrelated, but this was also during Black History Month.

Had this older woman come in and in an already entitled voice, orders a blended Americano with some mods. A little annoying but not too big of a deal. Once her drink is finished she asks for the leftovers from the blender in a cup. Seeing as we’re not allowed to do this as far as I know, I instruct (I’m shift on duty at the time) the barista to inform her of this and politely tell her no. She starts YELLING in the lobby about the other store always does it for her and how she can’t believe the way she’s being treated yada yada. She with “you’re just gonna dump it out anyways” and I looked at her straight up and went “yes we are” as I dumped it onto the rinser. She just fumed and stomped her way out.

Had a supposed former partner come in and we had this conversation

C: Hi I’d like a Gr Iced Brown Sugar Shaken Espresso

Me: Got it! anything else?

C: (*dead panning me*) are you not gonna ask me if i want it hot or iced? I want it hot and shaken with steamed milk.

Me: Right so we can’t shake the hot espresso alone in the shaker, Did you mean you just want it shaken but poured over with no ice?

C: I never have to go through all this At MY starbucks i’m a regular and they know to ask me if i want it hot or iced, i want it hot.

Me: Oh gotcha! I’m sure your regular shop makes s good effort of knowing your order seeing as this isn’t that location i’m sorry but we wouldn’t be able to make that unless you give a more detailed explanation about how you want your drink made. That being said Would you like a reg espresso with brown sugar we can go ahead and steam that oat milk as well.

C: I’ve used to work at the company for around 20 yrs! I’ve never been given such a hard time. No i want a Iced Brown Sugar Shaken, HOT. My store never does this!

Me: got it! Coming right up! *rings her in for a hot esp….*

C: Side eyes me on reg until her drink comes out and then leaves

Yesterday someone mobile ordered a hot sugar cookie latte, upside down, light ice, foam, vsc cold foam, with liquid cane.

a jeffrey dahmer frappucino 😭

at dt window some teenagers in a packed car all pulled up and the driver was CONVINCED that i looked exactly like phoebe dynevor (the actress from bridgerton). id never seen it or heard of her so i just politely chuckled and tried to move on so they could pay. no. they FACETIMED a friend and started showing me on camera and i asked them nicely to stop but they were all just saying “no but you look JUST like her you look like twins this is crazy”. took about ten minutes of my time, got home and looked her up. i look nothing like her

A woman asked for an americano with no water. I told her getting shots of espresso was the same thing and cheaper and she insisted on paying extra for the americano with no water.

We have a regular who order a grande triple latte, ristretto with SIGNATURE espresso and coconut milk. She will always ask that we make sure despite telling her that's what it comes with signature. We offer her a flat white because it's cheaper but she insists on getting it as a latte because "flat whites taste different." She's one if our sweetest customers though

My coworker hates the taste of coffee so she always orders her drinks with extra pumps of syrup as well as caramel drizzle inside the cup and on top. I think the worst one she's ordered was a peppermint mocha with 5 pumps of mocha and 7 pumps of peppermint, caramel and mocha drizzle walls, topped with whipped cream and cookie crumble

Someone confidently ordered a fireball and then got furious when I said I didn’t understand what she was asking for (she wanted a medicine ball)

A guy told us he was about to go murder some chickens and asked if we thought the Carmel ribbon crunch was a good pre drink for that… 😱🤣🤦🏽‍♀️😵‍💫

Someone threw a frappucino at my coworker at the window because we only had the tall/grande straws and he had a venti frappucino. well he had one until he threw it at my coworker and drove away.

was a hectic day, had someone get mad at me for just standing at the window and not helping the bar make coffee bc he had to wait 5 mins 🤭

We had to stand outside of the store on Remembrance day (UK) for a 2 minutes silence. Customer waltzed into the store on his phone whilst we’re stood outside and he starts pacing up and down. About 1 minute into our silence he comes outside all red faced and shouts “is anyone going to serve me??” We all remain silent until the 2 minutes are up and then tell him what we were doing. He was so angry with us all.
On another occasion I had a woman scream at a few of us on the drive thru window for 15 minutes about her sausage sandwich not being the correct term and it’s a sausage bread roll. How dare we name it a sandwich when it isn’t two slices of bread. She said she’ll be going to our CEO about this. She then complained that it’s always cold and rock hard when she eats it at work. We asked her how long it takes to get to work and she said about 45 mins. She did this 3 times in the space of a week, made the newbie cry and then my manager banned her from the store.

I have a regular who orders a Trents iced coffee with 15 pumps classic 15 pumps caramel and extra cream. Literally filled to the bottom line with syrup.

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