customers who complain about their drink being wrong but refuse a remake

when customers refuse to tell me the size. i don’t care if you don’t know what tall/grande/venti means, just say small, medium or large!!

customers staring at you while you make their order

Customers during rush/weekend mornings that complain we're not fast enough and they're "late for work"

oh and when you’re on bar during peak.. (the warming station is literally on the other side) and someone wants to know about their sandwich/pastry 😅

i’m adding another post on here because i just remembered some more. this is for all of us with drive thru stores😭

- when the customers ignore what i say😀 like pls tell me what sizes you want for the 5 frappes you ordered

- loud music

- when they roll up their window during each interaction at the window😭😭 like it’s not that serious

- when a family has their 4 year old child try to order😐

- PASSENGER SEAT ORDERING

- when i ask them to speak up and they don’t

- when customers give me the evil eye when i tell them about the tip on card option

- when they just stop talking mid order. like why

- when they add over 3 items at the window

- me: is that going to complete your order?
them: yes
me: okay your total is $5.67
them: WAIT can i add 3 pink drinks?

“I have two more drinks” yes, I know. I only have so many hands!!

when you have a line of drinks and people are looking over the bar and saying “i wanted it iced!” or “it needs to be almond milk”. like ya that’s not yours then

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Barista's who constantly show up late or NCNS and still have a job.

when people tell me how to make their drink step by step like “oh sorry let me just hand you my apron and let you make it yourself”

I had at least 4 people today ask me about their drink while it was in my goddamn hand. Like please wait it is coming

“yah i have 3 more drinks” i know. i make them one at a time
“i’m waiting on a double smoked” do you see me at the ovens? no.
“is that my drink” no. it never is.
when a person at the dt box says “hello” after 10 seconds of waiting
when people lean over the bar
when people FUCKING ORDER OFF THE “SECRET MENU”
“this was supposed to be hot/iced” when you FUCKING CONFIRMED IT WAS THE OTHER WHILE ORDERING

ok i’m done for now.

honestly when they don’t know know the sizes (we have a poster nearby with the sizes for hot and iced including the ounces)and they order a tall iced drink , after intensely watching you make their drink they make a face and go “Umm that’s a tall?”

picture the scene:

i’m on cafe/mobile bar and i’m making a cafe drink. it’s a venti iced coffee with a few modifications, and we’re very busy at that point. like always, a group of customers is forming a crowd around the pick up area where i’m working! well karen here walks up and asks if that’s her drink that i’m making. i ask her for the name of the order, and i confirm that yes karen, i am making your drink right now. she proceeds to lean almost completely over the counter to watch me make her drink. as i’m making it, she dictates everything i’m doing, for example:

“make sure there’s only 4 pumps in there!”

“you did 4 pumps right?”

“i want light ice on that”

“can i get extra cream?

“not that much coffee!”

i finally finish her drink and give it to her, and she gives it a taste. she decides that it’s too creamy, even though she asked for extra cream. so i take the drink back and fix it. this whole scenario has put me very behind in making the other drinks and my mood is effectively ruined😀

Rattling off their weirdly customized order without saying size or temp. We write on cups so I’m just operating on my fried memory half the time

When your working drive and people talk over you on head set while your trying take an order

I have partner who does this 24/7 while I’m on drive (she been there month longer then me and she thinks she manger and can tell others what to do)


like anytime I’m doing something she try voice and instruct me do something even if manger told me do something certain way she try tell me do it another way

had a customer order a tall hot caramel macchiato at the box today. got to the window, and they were like ‘no it’s supposed to be a venti iced caramel macchiato’ 🤨

People who don't close their ice bins!!! Too many things have spilled in the ice bins, and yet even the shifts don't close them.

Partners showing up to work with ratty aprons. There are a few partners at my store that literally never wash them, just hang them in the back after their shift and re-wear them the next. Not only do you look unprofessional but you're a walking biohazard with all of that soiled milk

Baristas taking my goddamn rag and not putting it back.

a specific coworker

Me: “I have a latte for Susan”
Random person grabs latte: “is this mine?”
Me”idfk are you Susan??”
Random person: “I ordered an iced chai??”
Me: “in no way, shape, or form did that answer my question, but as that’s a HOT LATTE I’m assuming you aren’t”
Susan standing nervously in the back watching the random person feel up her poor latte

don’t talk over the fucking headset when i’m taking an order. stfu. seriously.

recently it's been people who say "can i get a black coffee with cream and sugar"
this became a huge pet peeve after i had a customer ask for a tall black coffee with french vanilla (told them it'd be hazelnut and vanilla syrup) and some sugar. then they get to the window and say "isn't this supposed to have creamer in it?" "...well u ordered a black coffee & only added syrups so no"

“Hi can I get a cappuccino?” What size? “Grande” *continues to list out every single drink after without saying a size and having to ask what size after each drink*

Baristas not rinsing their machine and then wondering why the shots are pouring slow/burnt

When you’re handing a tray full of hot ass drinks our in drive thru and the person can’t be bothered to roll down their window all the way 🫠 or ordering drinks in drive with their hands in front of their mouth so you can’t understand their mumbling

When in drive thru and you ask them “anything else?” And they don’t acknowledge you at all and after like 1 minute they hit you with the “also uhhhh”

For customers? Definitely when they say 'there should be another' or 'i also got a croissant' like ok and??? This isn't some fine dining place where you'll get all your things at once like you can wait the 30 seconds it'll take for me to give you your next drink, I only have two hands. And for the food, you've very clearly got the wrong person😔

For coworkers it's when they start finishing off your drinks/other tasks without asking you 😭 Firstly it completely ruins the flow I had, secondly it becomes so confusing cause there's no communication, thirdly it's just rude like you could just ask or let me know your gonna help?

Probably Mobile Ordering tbh. I do like the convenience of mobile ordering myself, but I hate all of the different customization items for everything, and how certain selections shouldn't be available for every item.

One time I had a woman mobile order a cold brew, and it was marked "decaf" under the ticket, and I had to wait until got there to make it just so we could help her to get what she actually wanted, or when someone orders a Tall Latte and asks for 2/3 decaf or 1/3 decaf. I feel like if they actually redid some stuff of the app, it wouldn't make things as confusing for customers and baristas

Another pet peeve within mobile ordering is (at least for my location) marking stuff in and marking stuff out. We ran out of Almondmilk two weeks before the Holiday Launch, after we tried to order it consistently for 3 weeks and never got any, and we could mark out Almondmilk itself, but for Almondmilk added to hot coffees/iced coffee/cold brew/etc., we couldn't mark it out, and we called connect (and emailed them) multiple times and they still didn't mark it out, which was frustrating for both us and the customers. I think two weeks into the Holiday launch, someone from NCR called and asked if we still need Almondmilk marked out 🙄

dirty workspace

People not fucking listening to us. Customers literally tune us out and then get mad at us because of something happening as a direct result of them not listening 🫠🫠🫠🫠

When your R1 rings them up for a pike, doesn't grab it for them, and then they go to the handoff and reach for the latte you just put in the mobile area....

When my bar 2 jumps on my bar to work on my drinks in between, for example while I’m making a cold foam or rinsing a pitcher.. especially if there’s new drinks printing and they’re not using their own bar.. it throws off my whole sequence, I can’t keep track of which drink is being worked on, which milk is steaming, if the syrups are in, and neither can you, drinks never get finished properly! Plz just use the other bar and follow routine, it’s so much more efficient😫

the timing of soloing dto/window. "your other drink should be out soon" *turns on headset to answer dto* *spots new drink right as i start talking, forcing me to let it sit while i take an order*

I hate when they change their drink to hot/ice after I confirmed with them that they wanted it the other way at the drive through box 🙃

Having 2 or 3 days off and coming back to something being completely changed or in a new spot and no one thought to write a note on mydaily or even a sticky note so all partners are on the same page

The speed and customer connection dichotomy. Our store always gets words like “fast”and “busy” in our reviews. As of like two months ago when our new store manager started putting emphasis on customer connections, our labor has gone down (because of my next point)and now we have (just a few) people complaining about speed. It is oh so frustrating and the middle ground? Where is it?

Customers that ask for a cup of water or ice when it's the middle of peak, & when closing crew doesn't wash the water dispenser at the end of the night.

when a customer will come up to the window to confirm what’s in the drink i.e “there’s oat milk in this right??!” as if i made the drink or like i can tell the difference by looking at it. like all i can do it look at the sticker n be like idk your guess is as good as mine lmao.

People. Really just people. Oh also uncapped markers and then staff complaining we don’t have markers

Ding “hello?” Or it’s the middle of the day, ding … “are you open??”

last week we had a woman come in and look for her mobile order, a green bean had made her drink iced instead of hot. no biggie and easy fix because we really were not that busy. she stares at me “this was supposed to be HOT! IM ALREADY LATE FOR WORK!” i literally just said. “okay. ill remake it for you really quick.” with the most passive aggressive attitude i could muster up. it was an apple oat macchiato…. made w almond milk. you know how you have to really shake the almond milk so you dont get almond water? yeah..definitely didnt shake it. enjoy your almond water macchiato and “have the day you deserve lady!” (i said the second part as she was walking out the door) do not be rude to my green beans :)

when i was taking this woman’s order she told me to make sure they make her drink right because apparently last time they put 7 pumps of vanilla instead of 8 pumps 🙄

Oh the “aCtUalLy, that was supposed to be iced/hot” burns my biscuits more than almost anything because I make a point to confirm every. time.

I think it will always be “medicine ball.”

We’ll see, but.

-people who make huge orders (they also never tip, at least not from the people I’ve seen)

-people who tell me “thanks for actually coming in to work today” when we close down the cafe or close early due to staffing issues

-TikTok drinks (please just tell me the recipe if you want one of those - don’t just shove your phone in my face)

-when my manager tells me to do more customer connections and then everyone I try to converse with isn’t reciprocating, then I get blamed for it

-customer connections in general

-rude regulars (I don’t understand why they keep coming back)

-groups of people who are loud and disruptive as hell in the cafe

-people who stand right in front of the handoff counter and stare at us while we’re making their drinks

-people who steal someone else’s drink from the counter during a rush when they think none of us workers are looking

-people who demand us to make their drink first and/or to get a refund during a rush when they need to go soon (maybe don’t come to a crowded Starbucks right before work if you don’t have time)

-parents who get their kids venti caffeinated Frappuccinos

-people who get mad at one of us when we’re out of something as if it’s our fault

-people who talk about us while we’re making their drinks as if we can’t hear them

-people who won’t specify anything about their drinks (ex: “can I get a Frappuccino”) and then get clearly annoyed when we have to ask them a bunch of follow-up questions

-people who change their minds about their order after they’ve already paid

-people who come in right after they’ve placed their mobile order

-people who get mad at newer baristas who are still training when they make a mistake (bitch, I will FIGHT you)

-always getting told that I’m not being loud enough on handoff even though there have only been a couple times where someone didn’t hear me (I HATE having to yell and it’s especially annoying when the music is so loud that it’s hard for anyone to hear)

-when I’m on bar/handoff and someone asks me where their food is as though I have any idea what their name/order is and where their food is (bonus points if there’s no food on the counter)

-when someone mobile orders “with *insert milk here* 1/2””on an iced drink so it doesn’t charge them, then they ask for more milk in the drink when they come to pick it up

-people who order refills when they come in only once in a day

-people who don’t even have basic manners (this applies to some of my partners as well)

-“mAkE tHe MoMeNt RiGhT”

-having to give people free stuff just because they complained, and having to apologize even over things that weren’t our faults

-when people blame us for their own mistakes they made when ordering

-people who can’t be bothered to throw their trash away, or people who dump out their half-full cups into the trash so it leaks all over the place when we have to take the trash out

-people who point out the fruit flies in the pastry case (yes, we know we have a bit of a fly problem, and no, we are not giving that food to customers, for the hundredth time)

-the fact that getting one pump of a certain syrup costs the same as getting 10+ pumps (I think we should make it so each individual pump costs less than 80 cents, but do a small up-charge per pump because that just seems more fair)

-the fact that a small size is called “tall” and the medium is called “grande” (this always causes a lot of unnecessary confusion)

-having to stay late

-closing in general

-getting scheduled outside of my availability

-online training

-not getting breaks on time

-the people who keep clogging our toilet

…etcetera etcetera 🫠

“can i get a white mocha.”
“you want that hot or iced?”
“yes.”
“no like hot or iced”
“oh……..um…………iced i guess”
“okay what size?”
“um………whats your medium?”
“grande.”
“okay that one!”
“that comes with whip you want that?”
“oh no thanks”


my manager once was like.. idk abt u guys but ive never been to a restaurant and been like, hi can i get a chicken!!! LIKE idk the way people order sometimes is so .. just.. weird n funny cuz imagine i went to fuckin mcdonalds and said hi can i have a chicken :) a chicken sandwich? nuggets? strips? salad? wrap? burrito?? THERES DIFFERENT CHICKENS and i dont feel like people do that at different places, just starbucks really .. me taking your order should not be building your drink, plz just know what ur ordering

asking what your pet peeve is every week